Tina Hartman
Jul 2026
The care giving staff is great, but the administration is not easy to deal with. We moved my dad in and within 2 months his pricing increased by a couple thousand dollars per month. Once it goes up, regardless of the circumstances, it won’t come down. My dad had surgery and needed some extra help for a couple of weeks after getting out of the hospital. They increased his “level of care,” which I understood. But once he got back to normal, they kept trying to justify the higher rate. They have redone their pricing, so maybe there isn’t as much “grey” area now! Ultimately, after living here for almost 2 years my dad passed away. I wasn’t even acknowledged from management! She never offered condolences, thoughts, prayers…nothing! When I inquired about billing, they were not friendly nor did they want to take the time to explain! It was there way or the highway! I will acknowledge one incident that impressed me. My dad’s tv broke and that was his most favorite thing in the world. The administrator did go out after hours and purchased a tv for him so he wouldn’t have to be without. I live 10 hours away and was there about every 6 weeks. My brother that lived close by was out of town. So that was a very kind gesture! That was the only kind and thoughtful moment I experienced with admin!!!<br><br>The nursing staff was great! Most of them seemed to really care and loved my dad! They were always running around trying to take care of everyone’s needs. When my dad was in his final hours they were so supportive of our family and did everything in their power to keep my dad comfortable. I will feel a forever bond with those girls (they know who they are) and be forever grateful that they were the ones working in those final days!!!!<br><br>To wrap this up, my brothers and I were comforted by the fact that my dad had someone checking on him regularly! Just be mindful that admin is not warm and fuzzy like they might portray when you first inquire.
