1 / 5CMS Care Compare
Reviewers describe a facility with dedicated, caring staff and long-term relationships with residents, though several also note the building shows its age and staffing appears stretched thin. One detailed account described serious lapses in personal care during a short-term rehab stay. Overall families feel loved ones receive attentive, compassionate attention despite the dated setting.
AI-generated from reviews and community data.
Colonial Center is a senior living community in Bowling Green, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.6 out of 5 across 29 reviews.
Colonial Center is a skilled nursing and long-term care facility in Bowling Green, Kentucky with a licensed capacity of 48 residents.
Family feedback reveals a divided picture of daily operations. Several families describe deeply engaged, caring staff who build relationships with residents over years and remain responsive to family concerns. One family noted the facility lacks the typical institutional odor common to nursing homes. At the same time, other families have documented serious gaps in basic care, including delayed responses to call lights, residents going without showers for days despite requests, and bedding left unchanged for extended periods. These care lapses appear inconsistent rather than systemic, suggesting variability in day-to-day oversight or staffing adequacy.
Staff commitment tends to stand out across reviews; one family wrote, "they truly cared about the clientelle." The facility appears to accommodate family involvement in care decisions and welcomes visiting. Families consistently note staff treat residents with patience and personal attention when present.
Colonial Center holds a 3.6 out of 5 rating based on 29 Google reviews. Prospective families should recognize both the potential for strong, personalized care and the importance of active family engagement to ensure consistent attention to basic needs.
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Help Me Choose3.6overall · 29 ratings combined
3.6★ on Google (29)
mike jordan
Jan 2026
The staff is very professional and attentive to the needs of their residents. Always looking to improve the comfort of those they are caring for! When I visit I am always greeted at the door with a friendly hello and a smile. We are happy that our Mom moved here from another facility
Lisa Gordon
Apr 2023
The nurses at Colonial Center were kind but did not respond to her calls for help in a timely manner. My developmentally disabled sister's bedding was not changed for four days. They were stained and filthy. Someone visiting actually changed the sheets for her and cleaned the room as much as possible. She did not receive a shower in four days even though it was requested on the first day. The facility is old and very dirty. It is in much need of renovations and regular maintenance. They did not clean out the drawers of the prior patient and were giving those clothes to my sister to wear. She did not have a tv on her side of the room for four days even though it was requested on the first day. The administration and head nurses were knowledgeable and kind but the run down facility and lack of personal care made my sister's stay there unpleasant and she discharged before her rehab was complete.
Mercedes Mills
Nov 2022
The staff is caring and helpful to all my brother’s health needs. I visit him often and they are acceptive of my concerns for him. The nurses work with me since I am his voice. The CNAs are hard workers and are very patient with him and me. I appreciate everyone at Colonial Center for their dedication to care to the residents.
Holly Warren
Jun 2022
My mother has been a patient with Colonial Center since 2017! She has Alzheimers, and I could not ask for better care! The staff are absolutely wonderful and so engaged with the patients. They even cut her hair for me during the pandemic when we couldn't get beauticians in. I am so thankful for them and would highly recommend them to anyone with a loved one going into the nursing home. It has been a wonderful experience and I know that my Mom is loved!
Sherry Schmidt
Feb 2019
From the time we walked in the front door to visit a long time family friend, we were greeted with happy, pleasant staff. They are spread thin, but truly cared about the the clientelle. We had a nice conversation with one of the staff who truly poured their heart and soul into their job. One thing you will notice is Colonial doesn't have that 'nursing home' smell at all. It's not updated and modern, but the facility is very well cared for and clean.
3 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 15, 2026
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 15, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity G of L: actual harm, isolatedCorrected Feb 23, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedCorrected Feb 23, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity G of L: actual harm, isolatedCorrected Feb 23, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 23, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 20, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2024
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 23, 2024
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2024
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 20, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 20, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Plan the resident's discharge to meet the resident's goals and needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2024
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity C of L: potential for minimal harm, widespreadCorrected Feb 23, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Colonial Center offers Skilled Nursing / Long Term Care.
Colonial Center is located at 2365 Nashville Road in Bowling Green, Kentucky.
Reviewers describe a facility with dedicated, caring staff and long-term relationships with residents, though several also note the building shows its age and staffing appears stretched thin. One detailed account described serious lapses in personal care during a short-term rehab stay. Overall families feel loved ones receive attentive, compassionate attention despite the dated setting.
Colonial Center had 3 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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