My mom became a resident of The Vero when it first opened 2 years ago. I was very happy with the environment and the staff was very friendly. They knew, and still know, every resident by name. The staff even gets to know the names of the family members, if the family member visits often. There is staff turnover but that's to be expected. The food is good, there are plenty of in-house fun activities, plenty of trips to lunch, shopping, restaurants. All in all, I highly recommend The Vero.
On a whole, the Vero is an attractive facility and for the most part, they try to keep the residents safe, healthy and entertained. There are always a few bad apples that will bring things down and unfortunately, they seem to be at the top. One can see immediately through the smiles that they are not genuine. The Vero has some unresolved issues where the only response is, “we will look into it” which never happens. Unfortunately, this causes a constant turnover with staff and residents.
I would suggest, for new residents, a Buddy System or Welcoming Committee be started to help them get to know the ins and outs of being in a new home. Where to go, introductions to meet other residents, and someone to answer all of the questions a new resident has.
Housekeeping staff is not dependable and apartments are not cleaned as scheduled, linens are not changed weekly, trash is not removed, and floors are not washed. There are always excuses.
Dining offers choices and a beautiful setting, and most of the servers are personable and attentive.
Temperatures in the building are extremely cold in the 60’s. Employees have heaters by their feet but this is an ongoing issue for the residents who stay cold. This is another issue that “they will look into” but nothing changes.
Residence seem to enjoy the activities offered and the staff seem to enjoy their jobs.
The Vero is a very pretty place. Working in a senior living community takes a special person….they need to keep in mind that they are dealing with older people who deserve patience, respect and kindness.
My dad has been living at The Vero at Chesapeake since January 2025 and could not be any happier with his decision. I have visited at least a dozen senior living communities and can recommend the Vero without any hesitation. The facilities, activities, and food are all amazing, but the staff and residents are what really make The Vero exceptional. Everyone is very friendly and the staff is extremely attentive to each residents needs.
My dearest friend lives at the Vero, and each time I go there to visit her, I really feel like I'm going to a fine resort.
The atmosphere is always serene and you might as well call the staff "friends," due to the exemplary care provided to all the people in their charge.
The buildings themselves are a treat to the senses, with a beach cottage vibe, due to the beautiful paintings and soothing wall colors that abound. The abundant windows keep the place bright and cheery year round.
The magic is multiplied by seasonal decorating.
My friend's husband spent his last days there, and he received the ultimate care.
I am recognized when I go there, even to being noticed for my blue hair, and the changing tints thereof.
The staff welcomes me back warmly if I haven't been around for awhile.
My final remark has to do with the attitude of excellence exhibited by all personnel, each of whom demonstrates by an air of calm and caring, that love and a desire to serve are the top priorities at The Vero.
Kathy Wheeler
My mother was the very first resident of The Vero and moved in on May 23, 2023. She recently passed at the age of 101 years and had been in two assisted living facilities before we found the Angels at The Vero. The care she received while at The Vero was far superior to any care she had previously. They are professional, efficient and gave my mother excellent care. More than that, they showered her with love and kindness. The building and facilities are beautiful and inviting but the real beauty is in the love within the staff and residents.
I will share with you some excerpts from the tribute that I gave to The Vero staff after her passing:
We are very grateful to all of you who have surrounded my mother with so much love. You gave her reasons to smile and made her feel special and valued. She felt your love every day.
A special thank you for the support you have given our family. Your friendship and many kindnesses have sustained us through good times and tough times. Recently as her days became numbered, your hugs and warm words of comfort restored us.
To the staff that cared for her daily, you are "Simply the best, better than all the rest!" To the day shift A-Team (short for Angels) you were always there for her. Caring for her and meeting her needs were a given. But you loved her, gave her hugs and kisses, comforted her, even sang and danced for her. On her 101 year birthday, you went above and beyond to make it a true celebration. What a gift!
The evening team caregivers gave her constant love and she trusted you and was so very comfortable with you at her side.
To Stephanie, Jennifer and Carrie, you went way beyond so many times to enrich her life with your stellar activities and programs. We are so grateful for the extra efforts that you put in to make her 100 year birthday so special (including the 100 roses you gave her). It is a memory that we treasure.
To the housekeeping and maintenance staff, Thank you for your personal attention to her needs. How many times did Paul and Kenny go to her room to fix her TV? They never counted the times and always did it with a smile.
To the Kitchen/Dining room staff: My mother never had to ask for her morning coffee or pancakes or her lemonade at lunch. You were always helpful and patient. The extra special efforts that you all gave on Thanksgiving, giving up your personal time with your family so that the residents could share that special time family, is priceless and truly appreciated.
To the Front Desk and Office staff: You took our hundreds of phone calls/front desk requests with sincere concern and efficiency. You never ran out of smiles and hugs.
To all the wonderful residents: You were true friends, sharing laughs, life stories, and sometimes your troubles. She could always count on you and you kept her going.
I wish I could name each of you and thank you personally, but then we would be here for hours. To all of you: staff, residents and friends - Thank You!
