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Close To Home Assisted Living

805 E South Union St

3.5(24 ratings)· Bay City average: 4.3

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Quick Facts

Respite care
Offers short-term respite stays for seniors
Facility structure
Operator runs multiple separate group homes

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviews for Close To Home Assisted Living are sharply divided: several families report serious neglect, including a resident left in wet clothing for hours, another not bathed for three weeks, and a lack of communication about a medical injury that led to hospitalization. Other families describe a clean, upbeat home with attentive staff and enough activity for residents who need only light daily assistance.

What reviewers praise

  • Praised for cleanliness by some families
  • Staff described as caring and upbeat
  • Offers activities for residents
  • Suitable for seniors needing light daily assistance

What reviewers flag

  • Multiple reports of neglect, including missed bathing and wet clothing
  • One report of an untreated injury leading to hospitalization
  • Families describe poor communication from management about care issues
  • Reported inconsistency in care quality across different homes

AI-generated from reviews and community data.

Close To Home Assisted Living is a senior living community in Bay City, Michigan offering Assisted Living. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.5 out of 5 across 24 reviews.

About Close To Home Assisted Living

Close To Home Assisted Living is an assisted living community in Bay City, Michigan. It serves seniors who need help with daily activities and supervision.

Family experiences at the facility are sharply divided. Some families report satisfaction with cleanliness, upbeat staff demeanor, and available activities. However, other families describe serious gaps in care and attentiveness: residents left in soiled conditions for extended periods without response to call buttons, medical needs like broken braces going unreported and untreated, and discrepancies between staff behavior in front of visitors and their interactions with residents when families are not present. One family noted staff telling residents to "ignore" repeated requests for help.

The community holds a 3.5 out of 5 rating across 24 reviews. Prospective families should carefully evaluate whether the level of oversight and responsiveness meets their relative's care needs.

Types of Care at Close To Home Assisted Living

Assisted Living

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management

Activities

  • Social Activities

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Reviews of Close To Home Assisted Living

3.5overall · 24 ratings combined

3.5★ on Google (24)

Girlll Plsss

Jul 2021

via Google ↗ · Report

I took my father here for a 5 day respite care. I dropped him off on a Thursday. Went to vist him Friday and found him soaked from his shirt, all the way down to his socks!!! The pad underneath him was completely soaked! My father said he had not been checked on all day. He said he kept pushing the button for help and he heard staff say "Ignore him, He complains too much!" I packed his things and took him out of there immediately! All the staff could say was "It wasn't my hall!" This place should be shut down for neglecting their residents!!!

Sandra Skvarenina

Nov 2019

via Google ↗ · Report

I have been extremely pleased with the care that my mother has received in the years that she has lived at close to home. The workers care very much for the residents that live there. Exceptional with the cleanliness of the facilities. My mother is very much cared for and she loves living there. Thank you to the staff that takes care of her from the bottom of my heart. ❤️

Heidi Pintar

Jul 2019

via Google ↗ · Report

I do not recommend! My grandmother lived there for a while. The staff seems really upbeat, bubbly, and nice however there were many times my grandmother and other residents would tell me they were mean. I didn’t believe it because they hide behind a mask. I found out from non pre dementia family members that after my visits with my grand mother that the staff would talk badly about me. (Chelsea) the worker in particular, who I thought was the sweetest! They do not like to be checked on and I was doing it for a reason because my gut feeling told me to. I caught them not bathing my grandmother for 3 full weeks, or changing her dirty clothes. If your loved one is in there or if your considering, make sure to ask to see the shower chart periodically. We removed our loved one for multiple reason which I’m not going to list here because this review will get really long and we’re still pending investigation. Please just be careful and make sure to go visit your beloved family member and check on them. Don’t just trust that bubbly, friendly, smile mask you see as you walk through the door.

Posterity Framing & Gallery

Jan 2019

via Google ↗ · Report

My mother stayed in this assisted living home for a good while. The staff was always upbeat, the facility was clean, and had many activities. when mom needed special medical care, we had to move her to a facility that could accommodate her. I would recommend this home to any senior who just needs supervision and a little help with daily activities.

Amy Ricupati

Dec 2018

via Google ↗ · Report

I would not recommend this facility to anyone. My sister was in 2 of the 4 homes and it declined with each home. She needed assistance with her braces being put on and off daily. Not once were we informed that her braces were broke nor that it caused an open sore that was not being addressed or treated. There are a couple of other things that were life threatening that we were never notified about until after she was hospitalized with long term damage done to her kidneys. When I tried to contact the owner I was told I don't run that home and know nothing about it and will have the owner that does call you. What do you know I never got a call back. My sister is no longer in this facility.

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Frequently Asked Questions

What types of care does Close To Home Assisted Living offer?

Close To Home Assisted Living offers Assisted Living.

Where is Close To Home Assisted Living located?

Close To Home Assisted Living is located at 805 E South Union St in Bay City, Michigan.

What do families say about Close To Home Assisted Living?

Close To Home Assisted Living carries a 3.5 out of 5 rating from 24 Google reviews. Reviews for Close To Home Assisted Living are sharply divided: several families report serious neglect, including a resident left in wet clothing for hours, another not bathed for three weeks, and a lack of communication about a medical injury that led to hospitalization. Other families describe a clean, upbeat home with attentive staff and enough activity for residents who need only light daily assistance. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit Close To Home Assisted Living?

Submit the Request Information form on this page, or contact Close To Home Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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