Scott McQuain
Mar 2026
My grandmother is here for skilled nursing rehab. This place is very clean and the staff is wonderful!
1 / 4CMS Care Compare
Families of residents at Clay Healthcare Center consistently praise the kindness and dedication of the nursing, CNA, and therapy staff, especially during rehab stays after surgery or illness. Reviewers note a clean, cheerful environment and successful physical therapy outcomes, though a few mention understaffing and frequent administrator turnover over the years.
AI-generated from reviews and community data.
Clay Healthcare Center is a senior living community in Ivydale, West Virginia offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.7 out of 5 across 15 reviews.
Clay Healthcare Center is a skilled nursing facility in Ivydale, West Virginia, providing post-acute care and rehabilitation services. The center focuses on residents' emotional and physical well-being through a supportive environment, with staff trained in modern physical therapy and occupational techniques to help restore quality of life.
The facility offers structured activities including bingo, noodle ball exercise, and hands-on craft and food activities for residents. Clay Healthcare Center involves residents and families in care planning to ensure comfort, happiness, and successful recovery outcomes.
Located near Wallback Lake and the Elk River, the community sits in an area enjoyed by anglers and kayakers. The nearby Elk River Trail attracts equestrians, hikers, and cyclists, with fishing access available along the trail, providing scenic recreational opportunities for the surrounding region.
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Help Me Choose3.7overall · 15 ratings combined
3.7★ on Google (15)
Scott McQuain
Mar 2026
My grandmother is here for skilled nursing rehab. This place is very clean and the staff is wonderful!
Mark Elkins
Mar 2026
The Staff were all so nice, helpful and caring to my wife during her stay there for post-surgery rehabilitation! The CNA, Nursing, and Activities Staff all took really good care of her with her unique physical needs. And therapists Ken and Sandy, along with the CNA staff, worked extremely hard with my wife to help her get back on her feet and walk again! And the facility was always very clean!
Jean Bleigh
Nov 2025
The entire staff is kind and helpful all though understaffed a lot. They have been very good to my Dad. When there has been issues they have worked hard to resolve them. Would recommend!
Sharon Turner
Sep 2025
My family member has been there going on 10 years. I am her sister and legal guardian. She cannot manage her medical care. She has been through five to six Administrators, within those 10 years. I have lost count. Some good some not so good. During that time staff has retired or moved on for better positions..you can never fault someone for doing better for their self and family. I miss some of them, however, I feel that this Administration and staff go above and beyond to learn and make things better for the residents and facility. I wish some of the CNAs that left could have experienced the pay they are receiving now. There job is so important and a difficult one. I was there today and as always, it looks and smells clean inside. The staff always speaks to me and they have a lot of new staff, I do not know them. I am learning. My family member is taken very good care of and likes the staff, residents and activities there. They keep her occupied, busy, clean, dry and well groomed. Medically she has done very well there. The facility is light, bright and cheerful. Today while doing activities, the music was playing and one of the activities staff was singing along with a beautiful voice..I was observing, which I always do and staff was interacting with the residents. Other family members were there with their family resident, residents were interacting with other residents. It was very enlightening. I wanted to stress to wherever this goes or whoever reads it, I have interacted with Administration, Nursing staff, Business office, Medical Records, Physical Therapy, Social Service and Activities since this new company has become the owner of CHCC and they have all been very helpful. It is a learning process for us all down to cleaning the wheel chair and the food menu. My family member had an appointment where she had to be transported in an ambulance, the scheduler of the ambulance made sure it was ok for me to ride in the ambulance with her to keep her calm, she had remembered how her blood pressure escalated and she was afraid the last time. It is those things that shows they care and mean so much. I am pleased and thankful for this facility today. Thank you for taking care of my loved one.
Renee Savage
Aug 2025
My husband was there for 6 months. It is a very nice facility and the staff was great. They took really good care of him and he also did physical therapy. Staff worked really hard to get him back to feeling like a human. We were able to leave and come back home after 6 months. The food was good. I ate with him usually at lunch when I was there. Again the staff was kind and friendly and I made some really good friends there that I will never forget. We are really grateful to have found this place and they had an opening. If I had to use the facility again I would.
3 inspection visits in the last three years, 40 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 24, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 12, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Dispose of garbage and refuse properly.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 12, 2025
Install corridor and hallway doors that block smoke.
Severity C of L: potential for minimal harm, widespreadCorrected Jun 16, 2025
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 1, 2023
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 1, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 14, 2023
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Keep residents' personal and medical records private and confidential.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Implement a program that monitors antibiotic use.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 1, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 14, 2023
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity C of L: potential for minimal harm, widespreadCorrected Dec 14, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2022
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 19, 2022
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2022
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Aug 8, 2022
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2022
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2022
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2022
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2022
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 8, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Clay Healthcare Center offers Skilled Nursing / Long Term Care.
Clay Healthcare Center is located at 1053 Clinic Drive in Ivydale, West Virginia.
Families of residents at Clay Healthcare Center consistently praise the kindness and dedication of the nursing, CNA, and therapy staff, especially during rehab stays after surgery or illness. Reviewers note a clean, cheerful environment and successful physical therapy outcomes, though a few mention understaffing and frequent administrator turnover over the years.
Clay Healthcare Center had 3 government inspection visits in the last three years, with 40 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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