Jason Wrethmen
Jul 2026
Everyone is so nice here
Citadel of Bourbonnais
20 Briarcliff Lane
4.4(83 ratings)
1 / 5Quick Facts
- Total units
- 107
- Medicare rating
- 4 of 5
- Ownership
- For profit, Corporation
- Certified beds
- 107
- Memory Care
- Memory support offered alongside skilled nursing
- Family Updates
- Weekly updates and care plan meetings with families
CMS Care Compare
What Families Think
Most reviewers describe a clean, well-staffed skilled nursing and rehab facility where nurses, CNAs, and therapy teams are praised for compassionate, attentive care, especially during short-term rehab and end-of-life stays. However, a notable minority of reviews describe serious lapses — missed medications, delayed emergency response, lost belongings, and communication breakdowns with families — that families should weigh carefully.
The Good
- Nurses and CNAs frequently praised as caring
- Rehab/physical therapy team called knowledgeable and effective
- Facility described as clean and well-maintained
- Family communication highlighted via weekly updates, care plan meetings
- Wound care team helped heal severe bedsores
- Housekeeping keeps building clean and odor-free
The Bad
- Several reports of missed medications, lost supplies, or slow emergency response
- Multiple mentions of lost or stolen personal belongings
- One report of staff blocking family visitation despite resident's wishes
- One report of unresponsive call lights and slow doctor follow-up
AI-generated from reviews and community data.
About Citadel of Bourbonnais
Citadel of Bourbonnais in Bourbonnais, Illinois provides post-acute care, short-term rehabilitation, and skilled nursing services designed to support recovery, restore independence, and help people feel better.
The community offers physical therapy and rehabilitation services as part of its care programs. Residents participate in activities and have access to varied meal options throughout their stay.
The facility employs nursing staff, certified nursing assistants, and other care team members who work with residents during their recovery and rehabilitation periods.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
4.4overall · 83 ratings combined
4.4★ on Google (83)
Jason Melvin
Jul 2026
Great housekeeping team. The building always smells good and looks clean. You can tell the staff really care.
Mya Steinburg
Jul 2026
My mom and aunt are at this nursing home and the care is wonderful! I love how they communicate every detail to me when needed. I get weekly updates and care plan meetings. I can sleep at night knowing my family is cared for.
Lodi Gill
Jul 2026
My mom experienced a warm friendly environment. She enjoyed the activities available. Nurses, Neelie NP and staff are wonderful and friendly.
Vera Lee
Jun 2026
My mom is here and I feel so comfortable knowing she is here. The staff is so comforting. I can sleep better at night knowing that they care. Thank you.
Frequently Asked Questions
What types of care does Citadel of Bourbonnais offer?
Citadel of Bourbonnais offers Skilled Nursing / Long Term Care.
Where is Citadel of Bourbonnais located?
Citadel of Bourbonnais is located at 20 Briarcliff Lane in Bourbonnais, Illinois.
What do families say about Citadel of Bourbonnais?
Most reviewers describe a clean, well-staffed skilled nursing and rehab facility where nurses, CNAs, and therapy teams are praised for compassionate, attentive care, especially during short-term rehab and end-of-life stays. However, a notable minority of reviews describe serious lapses — missed medications, delayed emergency response, lost belongings, and communication breakdowns with families — that families should weigh carefully.
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