Citadel at Saint Benedict

4.5(166 ratings)· Niles average: 4.2

1 / 5

Quick Facts

Total units: 99
Medicare rating: 4 of 5
Ownership: For profit, Corporation
Certified beds: 99
Inspections: View history (70 citations)
Religious services: Daily Mass and rosary devotion offered on-site
Reported cost: One family reported paying about $11,000/month

What Families Think

Reviewers at Citadel at Saint Benedict frequently praise the rehab therapy team, nursing staff, and specific caregivers by name, describing warm, attentive care during short-term rehab stays. At the same time, several reviews — including detailed accounts of neglect, understaffing, and slow response times, especially on night shifts — raise serious concerns about consistency of care, particularly for long-term residents who can't advocate for themselves.

The Good

Physical and occupational therapy widely praised as excellent
Many named staff singled out for compassionate, attentive care
Facility described as clean and recently renovated
Strong family communication reported by many reviewers
Daily Mass and rosary devotion offered for Catholic residents
Positive short-term rehab outcomes after falls, surgery, hospital stays

The Bad

Multiple reports of understaffing, especially on night shifts
One detailed report of medication delays and inconsistent nursing care
One report of slow staff response and poor communication around a $11K/month stay
One report of a rude, unprofessional attending physician

AI-generated from reviews and community data.

Citadel at Saint Benedict is a senior living community in Niles, Illinois offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.5 out of 5 across 166 reviews.

About Citadel at Saint Benedict

Citadel at Saint Benedict is a skilled nursing and long-term care facility in Niles, Illinois, licensed for 99 residents. The community offers rehabilitation, wound care, and ongoing skilled nursing support.

Families describe deeply divided experiences. Those praising the facility highlight the therapy teams, particularly physical and occupational therapists, as committed and effective, and note that nursing staff, front desk, and administrative leadership often go above expectations, with some families feeling their loved ones were treated "like family." One family wrote, "From the nurses, nursing assistants, the social workers, the Director, rehab therapists, EVERY single person has been a step above." Concerns raised in lower-rated reviews center on staffing consistency (cited as understaffed with frequent CNA rotation), delayed rehabilitation starts, food service choices that don't accommodate individual preferences, inconsistent follow-up on therapy protocols, and difficulty reaching staff for administrative support.

The facility carries a 4.5-star rating across 166 Google reviews. The split between very positive and very negative reviews suggests the quality of care and responsiveness may depend significantly on which team or shift a resident encounters.

Types of Care at Citadel at Saint Benedict

Skilled Nursing / Long Term Care

Amenities

Room Amenities

Cable or Satellite TV
Emergency Call System
Private Bathroom
Private Rooms
Wheelchair Accessible

Meals & Dining

Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
Restaurant style Dining Room

Community Amenities

24-Hour Staff
Gathering / Activity Spaces
Housekeeping
Laundry Service
Medication Management
On-Site Nurse (RN)
Security

Activities

Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Reviews of Citadel at Saint Benedict

4.5overall · 166 ratings combined

4.5★ on Google (166)

Write a review

Ruth Wuorenma

Jul 2026

via Google ↗

Had not heard of St. Benedict before my husband went there for subacute rehab after a fall but it had a space available when we needed it. It was a fortunate placement. The physical therapy/occupational therapy team is excellent and clearly committed to helping their patients maximize their capacities. The nursing care has been extraordinary, from the supporting staff and CNA's to the nurses. Nursing is led by a remarkable director, Debbie Terri-Larson, who has gone above and beyond in her support to my husband on a particularly challenging health need. The approach is more comprehensive/holistic than I expected. For example, Allison McLennon, PA, had an insight that other care providers over the years had missed. Because of that insight, we now may be able to address an issue that has long had a major impact on his quality of life. Another example of high nursing standards is Citadel's wound care nurse (Cora, if I'm remembering her name correctly). She was the first person ever to put soft cotton sleeves on his arms, to protect fragile skin from tears. The nutritional staff has also been noteworthy. The administrative staff has also been great. Shout out to Stacy, the director of admissions, has been so very helpful in responding to my husband's needs, without any drama, despite inconvenience to her and the staff. Citadel may now be privately owned but I feel that ownership demonstrates a continuing commitment to the mission first established by its church founders.

A Gleeson

Jun 2026

via Google ↗

Do not send your loved ones here. The facility may have had a good reputation in the past, but things must have changed. The home is woefully understaffed with care-giving workers. It is currently owned by a corporation. The residents, of whom my elderly aunt was one, do not receive consistent care. The admin seems to rotate the CNAs maybe to protect the residents from the string of agency people they hire on a daily basis who are often careless and rude. That includes the nurses who hand out the medication. Follow up from OT is sketchy. For instance, if someone has trouble physically eating, help from staff is minimal. There are too many that need help and the staff is thin. Also, substitutes were often oberseved on their phones. Residents, those who cannot advocate from themselves, spend their day in a stuffy carpeted room that is also used as a "feeding room" for those who need help to isolate them from the rest of the population. There is a tv blaring going most of the time. Sometimes there is an entire breakfast still on the floor in the afternoon because it seems the clearing crew comes once a day. Some of the food covers, which are plastic are peeling away There is no water distributed to the rooms on a daily basis. For those who cannot drink by themselves, there is no one around to assist them. Like many nursing homes, the needy residents are lined up in their chairs next to the nursing station and generally ignored when they are not in the lounge or "feeding room". Residents often call out "Help, Help" but are generally ignored. If a resident is dying and in hospice, the staff check on them only once every two hours. The Hospice the home uses is called St. Croix (There was no St. Croix. Do the marketers want the families to conjure up an image of a resort island?) and is also owned by a corporation. Don't count on the staff to call them if a patient is in trouble and the family is not there. The patient could be dead for two hours with no one checking. Plan to have a family member there during hospice all day and night. If your loved one cannot advocate for themselves, they are going to be ignored. We encountered some good caregivers, but overall the home is not fully staffed with full time employees. The supervision at the nursing desk if often not available. If a family member is not around to request care and comfort, the patient with not receive any. Fortunately for us, family members were able to visit on a regular basis for several hours at a time. If that is not the case for your family your loved one will not receive the care they need. We also encountered a problem with pain medication cancelled in the chart by error. Probably understaffing or a substitute who was not invested. It took a family member to discover it and get it fixed. You may be wondering why a family would not move a family member to another home. It's a legal matter and usually one person is in charge and may not be willing to agree that better care is needed or is too busy to actually see what is going on. That is why these opinions like these are written. Overall, this if not a good fit for someone who actually needs care and cannot advocate for themselves. You could end up in a place like this if you do not specify where you would want to go if you were unable to take care of yourself.

Juan Jimenez

Jun 2026

via Google ↗

Admitted yesterday - I don't advise bringing your loved ones here. Critical Medication past due by 18hrs. I understand there is no in house pharmacy but there is also no sense of urgency. Employees doing the bare minimum (on the phone while working/ braiding hair), so it’s not busy. Maybe 3 months the reviews were good but as of late no.

Kathleen Magno

May 2026

via Google ↗

My uncle has been at St. Benedict’s for several years. He’s now on the skilled nursing side after several years on independent side. My family and I are impressed by all the amazing care!!givers, kitchen workers, maintenance, and management and fellow residents that have helped my uncle and us to get him settled in and feel at home on the independent side these past years. Now, the skilled nursing side nurses, doctor Kannin., staff and again management and maintenance are doing the same to help him settle in on this side. Thanks to you all. God Bless you.The Collins Family.

Kristin Jeske

Apr 2026

via Google ↗

Huge shout out to Brian N. for the kindness and help he so willingly offers to the residents to make their lives better. He is a professional at his job, and he does it with skill, efficiency, and grace. He maintains the facility as though it was his own home, because he knows it IS home for all of the residents. Thank you, Brian! Shout out also to Marta, nurse Cora, and kitchen staff Matt and Monica. I have seen first hand the kindness they show to the residents!

Government Inspection History

7 inspection visits in the last three years, 70 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 29, 2025Fire Safety StandardHealth Standard24 citations

Address patient/client population and determine types of services needed.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Create arrangements with other facilities to receive patients.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Use approved construction type or materials.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Have elevators that firefighters can control in the event of a fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 18, 2025
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 8, 2025
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Provide properly sized and located linen or trash receptacles.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Have exits that are accessible at all times.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Have an enclosure around a vertical opening shaft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 8, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 18, 2025

Jan 22, 2025Health Complaint2 citations

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2025
Provide safe, appropriate pain management for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 13, 2025

Jan 6, 2025Health Complaint1 citation

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 23, 2025

Jun 30, 2024Health Complaint2 citations

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 26, 2024

May 16, 2024Fire Safety StandardHealth Standard23 citations

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity G of L: actual harm, isolatedCorrected Jun 10, 2024
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Develop Emergency Preparedness policies and procedures.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Establish roles under a Waiver declared by secretary.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Install proper backup exit lighting.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Have an alternate power supply for its alarm system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Install an approved automatic sprinkler system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 30, 2024
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Ensure proper usage of power strips and extension cords.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 13, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2024
Ensure medication error rates are not 5 percent or greater.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2024
Ensure that residents are free from significant medication errors.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 10, 2024
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2024
Provide properly protected cooking facilities.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2024
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 13, 2024

Feb 1, 2024Health Complaint1 citation

Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 6, 2024

Apr 6, 2023Fire Safety StandardHealth Standard17 citations

Have proper power supply for life support equipment.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2023
Have simulated fire drills held at unexpected times.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 5, 2023
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2023
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2023
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 8, 2023
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2023
Have elevators that firefighters can control in the event of a fire.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 11, 2023
Install corridor and hallway doors that block smoke.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023
Have proper medical gas storage and administration areas.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023
Install a two-hour-resistant firewall separation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 8, 2023
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 2, 2023
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2023
Install a fire alarm system that can be heard throughout the facility.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2023
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 8, 2023
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 11, 2023

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Citadel at Saint Benedict offer?

Citadel at Saint Benedict offers Skilled Nursing / Long Term Care.

Where is Citadel at Saint Benedict located?

Citadel at Saint Benedict is located at 6930 West Touhy Avenue in Niles, Illinois.

What do families say about Citadel at Saint Benedict?

How did Citadel at Saint Benedict do on recent health and safety inspections?

Citadel at Saint Benedict had 7 government inspection visits in the last three years, with 70 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Citadel at Saint Benedict?

Submit the Request Information form on this page to connect with Citadel at Saint Benedict and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Citadel at Saint Benedict? Claim this listing to update photos, pricing, and details. It's free.

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Quick Facts

Total units: 99
Medicare rating: 4 of 5
Ownership: For profit, Corporation
Certified beds: 99
Inspections: View history (70 citations)
Religious services: Daily Mass and rosary devotion offered on-site
Reported cost: One family reported paying about $11,000/month

What Families Think

The Good

Physical and occupational therapy widely praised as excellent
Many named staff singled out for compassionate, attentive care
Facility described as clean and recently renovated
Strong family communication reported by many reviewers
Daily Mass and rosary devotion offered for Catholic residents
Positive short-term rehab outcomes after falls, surgery, hospital stays

The Bad

Multiple reports of understaffing, especially on night shifts
One detailed report of medication delays and inconsistent nursing care
One report of slow staff response and poor communication around a $11K/month stay
One report of a rude, unprofessional attending physician

AI-generated from reviews and community data.

Need help deciding?

Tell us what you're looking for and we'll match you with communities that fit. Free, and you choose who contacts you.

Help Me Choose

Citadel at Saint Benedict

Quick Facts

What Families Think

The Good

The Bad

About Citadel at Saint Benedict

Types of Care at Citadel at Saint Benedict

Amenities

Room Amenities

Meals & Dining

Community Amenities

Activities

Need help deciding?

Reviews of Citadel at Saint Benedict

Request information

Government Inspection History

Frequently Asked Questions

Nearby Communities

Eden Vista Barrington

Eden Vista Burr Ridge

Celebrate Senior Living of Niles

Aperion Care Niles

Niles Nursing & Rehabilitation

Elevate Care North Branch

Prefer to stay home?

Home Care Powered by AUAF | Home Care Agency

Anytime Home Care

Home Instead