Citadel at Saint Benedict

Ruth Wuorenma

Jul 2026

via Google ↗

Had not heard of St. Benedict before my husband went there for subacute rehab after a fall but it had a space available when we needed it. It was a fortunate placement.<br><br>The physical therapy/occupational therapy team is excellent and clearly committed to helping their patients maximize their capacities. The nursing care has been extraordinary, from the supporting staff and CNA's to the nurses. Nursing is led by a remarkable director, Debbie Terri-Larson, who has gone above and beyond in her support to my husband on a particularly challenging health need. The approach is more comprehensive/holistic than I expected. For example, Allison McLennon, PA, had an insight that other care providers over the years had missed. Because of that insight, we now may be able to address an issue that has long had a major impact on his quality of life. Another example of high nursing standards is Citadel's wound care nurse (Cora, if I'm remembering her name correctly). She was the first person ever to put soft cotton sleeves on his arms, to protect fragile skin from tears. The nutritional staff has also been noteworthy.<br><br>The administrative staff has also been great. Shout out to Stacy, the director of admissions, has been so very helpful in responding to my husband's needs, without any drama, despite inconvenience to her and the staff.<br><br>Citadel may now be privately owned but I feel that ownership demonstrates a continuing commitment to the mission first established by its church founders.

A Gleeson

Jun 2026

via Google ↗

Do not send your loved ones here. The facility may have had a good reputation in the past, but things must have changed. The home is woefully understaffed with care-giving workers. It is currently owned by a corporation. The residents, of whom my elderly aunt was one, do not receive consistent care. The admin seems to rotate the CNAs maybe to protect the residents from the string of agency people they hire on a daily basis who are often careless and rude. That includes the nurses who hand out the medication. Follow up from OT is sketchy. For instance, if someone has trouble physically eating, help from staff is minimal. There are too many that need help and the staff is thin. Also, substitutes were often oberseved on their phones. Residents, those who cannot advocate from themselves, spend their day in a stuffy carpeted room that is also used as a "feeding room" for those who need help to isolate them from the rest of the population. There is a tv blaring going most of the time. Sometimes there is an entire breakfast still on the floor in the afternoon because it seems the clearing crew comes once a day. Some of the food covers, which are plastic are peeling away There is no water distributed to the rooms on a daily basis. For those who cannot drink by themselves, there is no one around to assist them. Like many nursing homes, the needy residents are lined up in their chairs next to the nursing station and generally ignored when they are not in the lounge or "feeding room". Residents often call out "Help, Help" but are generally ignored. If a resident is dying and in hospice, the staff check on them only once every two hours. The Hospice the home uses is called St. Croix (There was no St. Croix. Do the marketers want the families to conjure up an image of a resort island?) and is also owned by a corporation. Don't count on the staff to call them if a patient is in trouble and the family is not there. The patient could be dead for two hours with no one checking. Plan to have a family member there during hospice all day and night. If your loved one cannot advocate for themselves, they are going to be ignored. We encountered some good caregivers, but overall the home is not fully staffed with full time employees. The supervision at the nursing desk if often not available. If a family member is not around to request care and comfort, the patient with not receive any. Fortunately for us, family members were able to visit on a regular basis for several hours at a time. If that is not the case for your family your loved one will not receive the care they need. We also encountered a problem with pain medication cancelled in the chart by error. Probably understaffing or a substitute who was not invested. It took a family member to discover it and get it fixed. You may be wondering why a family would not move a family member to another home. It's a legal matter and usually one person is in charge and may not be willing to agree that better care is needed or is too busy to actually see what is going on. That is why these opinions like these are written. Overall, this if not a good fit for someone who actually needs care and cannot advocate for themselves. You could end up in a place like this if you do not specify where you would want to go if you were unable to take care of yourself.

Juan Jimenez

Jun 2026

via Google ↗

Admitted yesterday - I don't advise bringing your loved ones here. Critical Medication past due by 18hrs. I understand there is no in house pharmacy but there is also no sense of urgency. Employees doing the bare minimum (on the phone while working/ braiding hair), so it’s not busy. Maybe 3 months the reviews were good but as of late no.

Kathleen Magno

May 2026

via Google ↗

My uncle has been at St. Benedict’s for several years. He’s now on the skilled nursing side after several years on independent side. My family and I are impressed by all the amazing care!!givers, kitchen workers, maintenance, and management and fellow residents that have helped my uncle and us to get him settled in and feel at home on the independent side these past years. Now, the skilled nursing side nurses, doctor Kannin., staff and again management and maintenance are doing the same to help him settle in on this side. Thanks to you all. God Bless you.The Collins Family.

Kristin Jeske

Apr 2026

via Google ↗

Huge shout out to Brian N. for the kindness and help he so willingly offers to the residents to make their lives better. He is a professional at his job, and he does it with skill, efficiency, and grace. He maintains the facility as though it was his own home, because he knows it IS home for all of the residents. Thank you, Brian! Shout out also to Marta, nurse Cora, and kitchen staff Matt and Monica. I have seen first hand the kindness they show to the residents!