Raymond Schick
Jul 2026
Excellent, staff answered all my questions, the tour of the facility was very nice. Dominick was very helpful with all our questions regarding this facility.
1 / 6Quick Facts
- Licensed capacity
- 110 residents
- Ownership change
- Recently transitioned from HarborChase to Ciel
California CDSS
What Families Think
Families describe Ciel at Plainfield (previously HarborChase) as a caring, activity-filled community where staff are attentive and communicative, especially in memory care. However, several reviewers raise serious concerns about understaffing, slow response times, and in one case a serious lapse in wound care that led to a resident's death.
The Good
- Staff described as attentive and compassionate
- Strong family communication about resident's condition
- Dedicated Memory Care unit with personalized attention
- Daily activities keep residents socially engaged
- Housekeeping and dining praised by multiple reviewers
The Bad
- Several reports of slow response times for help
- One report of unclean resident room and bathroom
- One serious report of untreated pressure wound leading to death
- One report of rude, unprofessional front-desk behavior
AI-generated from reviews and community data.
Ciel at Plainfield is a senior living community in Plainfield, Illinois offering Assisted Living, Memory Care and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.9 out of 5 across 38 reviews.
About Ciel at Plainfield
Ciel at Plainfield is an assisted living and independent living community in Plainfield, Illinois. The facility serves older adults across multiple care levels, including a dedicated memory care unit.
Families describe the experience in sharp relief. Many highlight attentive, compassionate staff who genuinely engage with residents and communicate openly with families. Activities are frequent, one family noted their mother participated in events daily, and Friday karaoke drew particular mention. The dining program and food quality earn consistent praise. Several families emphasize the strong relationships residents form and the sense that their loved ones have purpose and social connection. However, a small number of families report serious concerns: one described unclean rooms and poor hygiene standards, while another experienced what they felt was insufficient medical attention and pain management. These contradictory accounts suggest variable experiences depending on unit and timing.
Ciel at Plainfield holds a 3.9 out of 5 rating based on 37 Google reviews. The community operates under the name Ciel following what appears to be a transition from its earlier HarborChase branding.
Types of Care at Ciel at Plainfield
Assisted LivingIndependent LivingMemory Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)
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Help Me ChooseReviews of Ciel at Plainfield
3.9overall · 38 ratings combined
3.9★ on Google (38)
Denise
Jul 2026
If I could give no stars I would. My mother has been in this facility for a few months. They clean once a week. A few times I have went to visit, her room was not clean. Poop on toilet, piss on the floor covered up with a mat. Amongst other things that are going on. We pay all this money for her to be there and not taken care of properly. If you can't take of people properly and don't have a heart for this type of work dont do it!
Christine Shupe
Jul 2026
Dominick was super answered all our questions very professional and knowledgeable made you feel very comfortable!
susan glasgow
Jul 2026
Our experience at Ciel for our Mom has been absolutely amazing. From initially talking with Dominic, who explained everything to us so professionally and kindly to help us learn all about Ciel and all they offer, to ALL the wonderful caring staff our Mom is feeling so very cared for! Everyone, from the minute you walk in the door helps with any question you have and are quick to help with anything. The nurses and caregivers are so professional and attentive. Always making sure Mom is cared for. The interior spaces and rooms and outdoor courtyard spaces are beautiful. Mom has enjoyed many delicious meals in the beautiful Dining Room too! Awesome menu! There are lots of fun activities each day that Mom has started to enjoy as well! To know someone you love is being so well cared for is a wonderful feeling. Thank you everyone!
Angelo Iasillo
Jul 2026
Dominick has been fantastic and quickly responds to questions. Staff has been very friendly and accommodating. Only drawback so far are the elevators. They take 3-4 minutes to come. I mean it’s only a 2 story building
Frequently Asked Questions
What types of care does Ciel at Plainfield offer?
Ciel at Plainfield offers Assisted Living, Independent Living and Memory Care.
Where is Ciel at Plainfield located?
Ciel at Plainfield is located at 12446 S Van Dyke Rd in Plainfield, Illinois.
What do families say about Ciel at Plainfield?
Families describe Ciel at Plainfield (previously HarborChase) as a caring, activity-filled community where staff are attentive and communicative, especially in memory care. However, several reviewers raise serious concerns about understaffing, slow response times, and in one case a serious lapse in wound care that led to a resident's death.
How can families visit Ciel at Plainfield?
Submit the Request Information form on this page to connect with Ciel at Plainfield and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Ciel at Plainfield? Claim this listing to update photos, pricing, and details. It's free.
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Prefer to stay home?
Home care agencies serving Plainfield bring help to the house: daily living, companionship, and respite for family caregivers.
