Christopher Arvizu
Nov 2025
Unprofessional , poor communication, completely taken off guard by the lack of clarity with pricing and fees.<br>We paid the $500 to hold the room last week Friday but get a call today asking if we could move in sooner because "other people are calling and are willing to pay more" and the deposit should have been $1000.<br>Contract was sent with hand written notes and changed move in date to avoid additional fees. This was not brought to our attention prior to today.<br>The comments were unnecessary and my wife felt pressured. After arguing on the phone for sometime they refunded our hold on the room.<br>My wife is very disappointed, the caregivers seemed nice and she was very excited but has lost all faith in this company.









