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Chatham Ridge Assisted Living

114 Polks Village Ln

4.1(41 ratings)· Chapel Hill average: 4.3

Chatham Ridge Assisted Living — photo 11 / 4

Quick Facts

What Families Think

Most families describe Chatham Ridge as a warm, engaged community where residents take part in daily activities and staff learn everyone by name, and several relatives appreciate the convenient location for frequent visits. However, one detailed account raises serious concerns about management responsiveness and safety incidents, creating a notable contrast with the otherwise positive experiences.

The Good

  • Staff described as caring and attentive to residents
  • Frequent on-site and offsite activities for residents
  • Convenient location makes frequent family visits easy
  • Responsive maintenance and communicative care team
  • Staff learn and use residents' names

The Bad

  • One detailed report of serious safety incidents and falls
  • One report describes management as unresponsive to concerns

AI-generated from reviews and community data.

About Chatham Ridge Assisted Living

Chatham Ridge is an assisted living community located in Chapel Hill, North Carolina. It serves older adults who need support with daily activities while maintaining independence in a residential setting.

Families consistently praise the activity programming and staff engagement. One resident's family noted their mother "loves the activities that are provided," while another described how their father became "noticeably more active and engaged" since moving in. The Activity Coordinator and care team members are frequently mentioned by name in reviews, with families describing them as welcoming and attentive. The grounds and outdoor spaces draw positive comments, as does the cleanliness of the facility and responsiveness of maintenance. A few families note the convenient proximity makes visiting easy.

The community carries a 4.1 out of 5 rating across 41 Google reviews. While most recent reviews are highly positive, at least one family reported significant concerns about management and operational issues, suggesting experiences have varied considerably.

Types of Care

Assisted Living

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Reviews

4.1overall · 41 ratings combined

4.1★ on Google (41)

Bill McKenney

Jan 2026

via Google

Do yourself and your loved one a favor and go elsewhere. I have put both of my parents in this facility and have been greatly disappointed. The caregivers are kind and largely try their best. The management is beyond incompetent and for my mother reached negligence.To list a few incomprehensible events they lost her bed (yes that actually happened), placed her wheelchair 20 feet from her bed when she was immobile and had fallen and broken bones repeatedly in their care, and set off a scheduled fire drill while she was asleep, causing her to fall out of bed in panic and suffer lacerations and a head injury. Don’t be fooled if you visit. Management takes responsibility for almost nothing and you will be left to pick up the pieces. Awful.

Rusty Rogers

Jul 2025

via Google

Chatham Ridge has been the best place for my mom these last two years. It’s clean, they have tons of events on & offsite for the residents & the staff have been very helpful. When we came for our initial walk thru Vanessa was very helpful & informative. Maintenance responds well to any facilities needs & the care team always lets me know what’s going on. Good place @ a decent price.

Brenda Pulli

Jul 2025

via Google

My mom moved into Chatham Ridge in January 2025. She has been happy living there! She loves the activities that are provided and loves hanging out in the activities room with other people. She also loves the location and enjoys being outside listening to the birds and strolling around the facility. I myself love that she is only 5 minutes away and I can just pop in and see her every day. The staff are very friendly and they make a point of remembering every one of the residents names. Mom loves the meals there and is thankful that she no longer has to shop and prepare her own meals. Of course she would rather be back at her own home in FL but she enjoys being so close to me here in NC. She tells me often that this is nice place to be!

Robert E

Jul 2025

via Google

My father has been at Chatham Ridge for about four months, and in that time, he has become noticeably more active and engaged than he was while living at home with our family. The staff does a wonderful job of interacting with him and consistently works to keep all residents engaged, while also prioritizing their safety and well-being. I would highly recommend Chatham Ridge to anyone with a loved one who needs daily support but also values their independence and wants to remain as active as possible.

Christie Whitaker

Sep 2024

via Google

Mom loves her new home at Chatham Ridge! The staff in the assisted living area have become our extended family members and we love them all! Amanda, the Activity Coordinator is awesome! There are always lots of daily activities for the residents and she encourages them to participate when interested. Mom truly seems to enjoy them! Vanessa and L A could not be more helpful! Always welcoming us when we walk in the door and since Chatham Ridge is such a convenient location, we visit often. We highly recommend Chatham Ridge! ❤️

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Frequently Asked Questions

What types of care does Chatham Ridge Assisted Living offer?

Chatham Ridge Assisted Living offers Assisted Living.

Where is Chatham Ridge Assisted Living located?

Chatham Ridge Assisted Living is located at 114 Polks Village Ln in Chapel Hill, North Carolina.

What do families say about Chatham Ridge Assisted Living?

Most families describe Chatham Ridge as a warm, engaged community where residents take part in daily activities and staff learn everyone by name, and several relatives appreciate the convenient location for frequent visits. However, one detailed account raises serious concerns about management responsiveness and safety incidents, creating a notable contrast with the otherwise positive experiences.

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