4.6(371 ratings)· The Villages average: 4.4
1 / 5CMS Care Compare
Most reviewers describe Chatham Glen as clean, well-staffed, and staffed by attentive, caring nurses and therapists, with several praising the OT/PT team and steady progress during rehab stays. One family reported a serious lapse involving miscommunication and missing belongings during a hospital transfer.
AI-generated from reviews and community data.
Chatham Glen Healthcare & Rehabilitation Center is a senior living community in The Villages, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 371 reviews.
Chatham Glen Healthcare & Rehabilitation Center is a 120-bed skilled nursing and long-term care facility in The Villages, Florida, serving patients transitioning from acute hospital care or requiring ongoing rehabilitation and nursing support.
Families consistently describe attentive and compassionate staff across nursing, therapy, dietary, and front-desk roles. Visitors note the facility appears clean and well-maintained, with staff who engage patients by name and maintain a pleasant demeanor. Rehabilitation services, occupational and physical therapy, receive specific praise for quality and progression. One family observed the facility looked "well staffed and well run" during a visit.
Meal quality and appropriateness to patient needs are mentioned favorably, as is the design of patient rooms. One family wrote, "I have never in all my years seen people that are as caring, considerate and loving," after their husband's three-day stay following ICU and prior rehabilitation.
Chatham Glen holds a 4.6 out of 5 Google rating based on 371 reviews. While the overwhelming majority of feedback is positive, prospective families should note that experiences can vary, and it is worth discussing specific care plans and expectations directly with the facility.
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Help Me Choose4.6overall · 371 ratings combined
4.6★ on Google (371)
anne cink
Jun 2026
My husband has been a patient at Chatham for six weeks. Every week it gets better. He is getting good attentive care, the meals are appropriate and acceptable and Therapy gets better every day as he gets better. We’ve been to three other facilities and this one is by far the best.
Barbara
May 2026
I’m a nurse. My husband was in ICU for 13 days and in another rehab for 10 before he came to Chatham Glenn I have never in all my years seen people that are as caring, considerate and loving as the people I have come to know in the past three days. From the nurses the CNA‘s the front desk, social services dietary and surprisingly to me, two doctors that I’ve dealt with have been wonderful.
Oren Miller
Apr 2026
It was my first visit! The staff was exceptionally helpful and the entire place looked spotless! I was going to ask if I could take the aquarium but decided not to. The room my friend was in was perfectly designed for the patients. He speaks highly of the OT’s and PT’s. I’m very content knowing he is in a great place! Thanks
Elvia De Castro
Mar 2026
THE MOST WORST EVER EXPERIENCE My mother stayed at your facility for over 60 days (Room 147). Yesterday, at approximately 11:50 a.m., she was rushed to the ER (WITHOUT A COPY OF HER CHART, we need that immediately). My sister, Jo, who has been by my mother’s side throughout her stay, spoke directly with Nurse Jammie (the blonde nurse stationed at the end of the hall) and specifically asked her not to move my mother’s belongings. She clearly stated that as soon as we knew whether our mother would be admitted to the hospital, we would return to collect her items. At approximately 4:50 p.m., the doctors at Spanish Plaines Hospital informed us that our mother would be admitted. She is currently being treated for a UTI, C. diff infection, high blood pressure, and atrial fibrillation. Before 5:30 p.m., my sister and my wife arrived at your facility to retrieve my mother’s belongings and notify management of her hospitalization. At that time, we discovered that her room had already been emptied without our knowledge or consent. My sister immediately approached Nurse Jammie, who stated she knew nothing about the situation. She attempted to place blame on housekeeping and insurance. A male nurse (name unknown) from another station assisted by searching for the belongings and was eventually able to locate and return them approximately 30 minutes later. Unfortunately, Nurse Jammie remained disengaged, unhelpful, and dismissive during this situation. This was extremely disrespectful and unacceptable. There was no urgency that justified clearing out my mother’s room so quickly. This situation is unacceptable. We were not contacted, nor given the option to hold the room. After reviewing the returned belongings, we discovered that my mother’s phone and hearing aids are missing. The phone’s location can be tracked and currently shows it is still inside your facility (see attached). We called last night and left voicemails but have not received a response. For your reference, the phone and hearing aids were in the nightstand drawer, with the hearing aids inside a small white bag. If these items are not returned promptly, we will file a police report for theft. We will also submit a formal complaint to the Florida Agency for Health Care Administration. Please understand that my mother is a paying patient through her insurance and should not be treated in this manner. The unauthorized removal of her belongings and the handling of this situation are deeply concerning and, in our view, unacceptable.
Rod Wagner
Feb 2026
We visited a dear friend at Chatham Glen Healthcare Rehab this morning. I was happy with the reception at the front desk coming and going. The facility was clean and fresh. Staff we encountered all had smiles and happy in their work. Nurse was in and out of our friend’s room a couple times. She used his name with a smile. Chatham Glen looked well staffed and well run.
3 inspection visits in the last three years, 15 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 17, 2026
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Severity C of L: potential for minimal harm, widespreadCorrected Mar 17, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2024
Provide enough food/fluids to maintain a resident's health.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2024
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 14, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 21, 2024
Post nurse staffing information every day.
Severity C of L: potential for minimal harm, widespreadCorrected Oct 14, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jun 19, 2023
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 19, 2023
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2023
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 19, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Chatham Glen Healthcare & Rehabilitation Center offers Skilled Nursing / Long Term Care.
Chatham Glen Healthcare & Rehabilitation Center is located at 16605 Se 74th Soulliere Avenue in The Villages, Florida.
Most reviewers describe Chatham Glen as clean, well-staffed, and staffed by attentive, caring nurses and therapists, with several praising the OT/PT team and steady progress during rehab stays. One family reported a serious lapse involving miscommunication and missing belongings during a hospital transfer.
Chatham Glen Healthcare & Rehabilitation Center had 3 government inspection visits in the last three years, with 15 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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