4.6(339 ratings)· The Villages average: 4.4
1 / 5CMS Care Compare
Reviewers of Buffalo Crossings largely praise the skilled nursing and rehab staff, therapists, and admissions team for compassionate, professional care, though a few families report serious lapses in communication and inconsistent attention, especially for out-of-town relatives trying to track a loved one's progress.
AI-generated from reviews and community data.
Buffalo Crossings Healthcare & Rehabilitation Center is a senior living community in The Villages, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.6 out of 5 across 339 reviews.
Buffalo Crossings Healthcare & Rehabilitation Center is a skilled nursing and long-term care facility licensed for 120 residents in The Villages, Florida.
Families describe mixed experiences with the clinical team and environment. Some report attentive, compassionate care from nurses, therapists, and administrative staff, noting that admissions and care coordination staff go out of their way to facilitate communication and resolve concerns. However, others cite inconsistent attention, describing instances where nurses were inattentive and initial room assignments led to noticeably different staff attitudes after complaints prompted room changes. Physical and occupational therapy are available, though quality varies by reviewer account.
The facility earns a 4.6 out of 5 rating across 339 Google reviews, reflecting this variability. Families considering Buffalo Crossings may want to discuss specific therapy protocols and staff continuity during an initial tour.
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Help Me Choose4.6overall · 339 ratings combined
4.6★ on Google (339)
Anita G Jones
May 2026
My husband was transferred late in the evening to Buffalo Crossing from the hospital. They got him into a beautiful room before I even got there. There was a CNA and two nurses who came and did all that was necessary to make him comfortable and get him checked in. I regret that I don’t remember their names, but they were all very friendly and took the time to talk to us. So far the experience is great!
Anne Ward
Apr 2026
I had been in 2 other rehabs for medical issues that kept arising one after another. Each place had its good and bad points but overall I didn't want to go back to either of them. However, at one of them, I had the good fortune to meet up with a wonderful physical therapist named Gina, who was there to help out. Her usual base of operation was Buffalo Crossing, and she recommended it. I thought that if I had the bad luck to need a rehab again, I would go there. So I DID have the bad luck to need rehab again, and I went to Buffalo Crossing. Compared to the first 2, it was like sunshine after a rainy day! I found everyone to be professional while being kind and caring. And I met up with Gina again and worked with her on my PT. She is amazing - so sweet and easy-going! I'd like to give a special shoutout to to her vo-worker Maure - also very sweet and considerate! A special shout-out to med nurses Stephanie and Gwen, as well as to aide Corinna, one of the sweetest people I've ever met. If I have to go to a rehab again, no place for me except Buffalo Crossing - they truly care about the patient's comfort and satisfaction.
Tammy Flanell
Feb 2026
My mom went to rehab at Buffalo Crossings after she recently had a stroke. Based on the good reviews I insisted she go there. What a mistake. The nurses hardly checked on her. The staff was not friendly or helpful. After we complained about the care, her room was moved & the staff in the new section was nicer. OT was constantly done in her bathroom. PT wasn’t much better. She was rarely taken down to the PT room, they kept doing little things in her room. They barely got her walking & she was very motivated. I was so frustrated. Food was terrible. She kept saying “they just want to shut your door & forget you are here.” Awful experience. At the lowest, loneliest part of your life a little compassion & kindness goes a long way. Our family will never be back to this place. We couldn’t wait to get her out of there.
Raymond Beaumont
Nov 2025
My family and I could not be happier with the truly exceptional care my mother received during her extended stay of nearly four months at Buffalo Crossings. From the moment she arrived, the entire staff—nurses, therapists, and administrative team—was nothing short of attentive, professional, and deeply compassionate. They are not only highly skilled but also incredibly encouraging and enthusiastic, demonstrating a passion for their work. We felt they genuinely loved helping patients recover and reach their "new best". The facility itself is well maintained, comfortable, and welcoming. We highly recommend Buffalo Crossings to any family seeking the best possible rehabilitative care.
brooke perfeito
Apr 2025
Update: spoke with UM Cassandra and DON Sara. Had a great informative conversation and all the miscommunication and barriers has been cleared and sorted out. With the coordination of help , I was finally able to speak with my dad. Also spoke with Dawn in admissions and she also assisted in coordinating a conversation with my father, she also provided valuable information on the process there . This place is gorgeous! Therapy room is incredible! Such a clean modern facility! How the care is there … NO CLUE! My father has been there going on week 2 for short term rehab. He can’t answer his phone without assistance. I have called multiple times a day to talk with nursing and NEVER can talk to someone. I have called a spoken with Dawn in admissions and now have left 2 messages and nothing ! I have left 2 messages with the therapy dept ! I now have a message in with the Director Todd. All my family wants is an actual update on his progress to determine discharge needs when he’s ready. Not much to ask at all Communication here is horrible! The receptionists are lovely and the only contact you’ll ever make if your love one comes here. Very frustrating when my father’s entire family does not live local . So it may be gorgeous on the outside but beware if you’re not local you will never know how your love one is doing.
5 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 29, 2025
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 21, 2024
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 30, 2024
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 30, 2024
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity K of L: immediate jeopardy, patternCorrected Jan 13, 2023
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity K of L: immediate jeopardy, patternCorrected Jan 13, 2023
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity K of L: immediate jeopardy, patternCorrected Jan 13, 2023
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Severity K of L: immediate jeopardy, patternCorrected Jan 13, 2023
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity J of L: immediate jeopardy, isolatedCorrected Jan 13, 2023
Have approved installation, maintenance and testing program for fire alarm systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 13, 2023
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2023
Provide hallway or ground-level exits in all residents' rooms.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2023
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 13, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Buffalo Crossings Healthcare & Rehabilitation Center offers Skilled Nursing / Long Term Care.
Buffalo Crossings Healthcare & Rehabilitation Center is located at 3875 Wedgewood Lane in The Villages, Florida.
Reviewers of Buffalo Crossings largely praise the skilled nursing and rehab staff, therapists, and admissions team for compassionate, professional care, though a few families report serious lapses in communication and inconsistent attention, especially for out-of-town relatives trying to track a loved one's progress.
Buffalo Crossings Healthcare & Rehabilitation Center had 5 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Buffalo Crossings Healthcare & Rehabilitation Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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