1 / 4CMS Care Compare
Reviews for Chateau St. James are mixed and mostly critical, with several families describing theft of belongings, unprofessional staff, and one serious account of medication mismanagement during a respite stay. A couple of reviewers, however, note a positive personal connection with a resident and praised a manager for improving team morale.
AI-generated from reviews and community data.
Chateau St. James Rehab & Retirement is a senior living community in Lutcher, Louisiana offering Skilled Nursing / Long Term Care. Amenities include Outdoor Patio, Gathering / Activity Spaces and Social Activities. Families rate it 2.7 out of 5 across 6 reviews.
Chateau St. James Rehabilitation and Retirement is a skilled nursing center in Lutcher, Louisiana, offering short-term rehabilitation and long-term care in a home-like environment with round-the-clock nursing support.
The facility specializes in helping patients recover and regain independence after surgery, stroke, joint replacement, or serious illness. Services include expert medical care with specialized therapy, 24/7 support for patients with complex health conditions such as wound care, cardiac care, and IV therapy, as well as physical, occupational, and speech therapy delivered by licensed therapists.
Chateau St. James provides memory care for residents experiencing memory loss or cognitive changes, with a secure, structured environment and therapeutic activities tailored to each person's abilities. The facility also offers temporary respite care for short-term stays and palliative care for patients facing serious or terminal illness, addressing physical, emotional, and spiritual needs.
The community emphasizes individualized, compassionate care in comfortable rooms with peaceful outdoor spaces. Staff focus on the emotional, social, and personal aspects of healing alongside physical recovery, with the goal of helping residents maintain dignity, quality of life, and independence while receiving attentive support.
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Help Me Choose2.7overall · 6 ratings combined
2.7★ on Google (6)
Comedienne Mrs. Miller
Mar 2024
Travis is like a brother to me. We went visit him for the holidays and brought him a Saints jacket. Allegedly there's a lot of thefts going on from the patients while they are asleep or out of their room. Please be kind and get cameras for residents and their belongings. Family and friends leaving sentimental things for residents not to be stolen.
Charmonta Amos
Feb 2024
My cousin is in the nursing home there been there a while but today took the cake my cousin tablet been missing a week and I filed a complaint and the employee MONIQUE White the worker took it upon her self to to approach me for conflict after my cousin said she is the last one ti have the tablet spent
Andrea St Amant
Dec 2021
Staff at this place is so lazy and very unprofessional people. If I could leave no stars I would. They don’t deserve even 1 star. They don’t care about the residents at all. All they care is about getting a paycheck and not doing their job. Ridiculous!
TRINEASE SANDERS
Mar 2021
Place is moving in the right direction with the right TEAM now! Kudos to Shakeila. You are so great & really love the residents. With your expertise will surely be a 5 star.
Shelley Donadieu
Jan 2020
My dad was there for respite care for 5 days and on day 2 they decided that according to a policy there, they couldn't give his 1 medication for bipolar. Decisions were made to stop medication without discussing or informing us. When our hospice company called they were told DON was unavailable and would call back. When I called, it was basically told to me I had no say, citing "federal law". Even asked if they would page MD who made the decision that took away our informed consent in a non emergent situation. Administraion left for the day with issue unresolved. When I arrived later, stating if they wouldn't give medication then I was taking him home, suddenly night crew was willing to call MD to approve administration of medication. Then when he was discharged, lady I spoke to on phone stated his psych med and antibiotic which was started per hospice were packed. Of course when he arrived home, no antibiotic. No one in my family will ever be a patient there again for respite care or otherwise.
5 inspection visits in the last three years, 21 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2026
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 9, 2026
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 9, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 20, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 2, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
The resident has the right to receive notices in a format and a language he or she understands.
Severity B of L: potential for minimal harm, patternDeficient, Provider has no plan of correction
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Severity B of L: potential for minimal harm, patternDeficient, Provider has no plan of correction
Post nurse staffing information every day.
Severity B of L: potential for minimal harm, patternDeficient, Provider has no plan of correction
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 22, 2024
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 15, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jan 15, 2024
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Provide care and assistance to perform activities of daily living for any resident who is unable.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jan 15, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Chateau St. James Rehab & Retirement offers Skilled Nursing / Long Term Care.
Chateau St. James Rehab & Retirement is located at 1980 Jefferson Hwy in Lutcher, Louisiana.
Reviews for Chateau St. James are mixed and mostly critical, with several families describing theft of belongings, unprofessional staff, and one serious account of medication mismanagement during a respite stay. A couple of reviewers, however, note a positive personal connection with a resident and praised a manager for improving team morale.
Chateau St. James Rehab & Retirement had 5 government inspection visits in the last three years, with 21 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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Home care agencies serving Lutcher bring help to the house: daily living, companionship, and respite for family caregivers.
