Charter Senior Living of Hasmer Lake

Naomi

Jul 2026

via Google ↗

I have a family member at Charter of Hasmer Lake. She has no complaints of the community, and states the staff and managers have been very attentive to her, especially Joey. She loves the community and the friends she has made. Would recommend the community to anyone.

Solange Erlandson

Mar 2026

via Google ↗

I visit my friend at Charter Senior Living of Hasmer Lake often, and every time I’m there, I’m so impressed. The staff are incredibly kind, welcoming, and genuinely care about the residents. My friend is always smiling, engaged, and looks forward to the activities each day, which says so much about the community. It’s such a warm, positive environment, and you can truly feel the love and compassion the team brings to what they do.

Thelm

Jan 2026

via Google ↗

I have no idea why this place is called a Memory Care Facility!! My Dad stayed here, leading to his death. They did absolutely NOTHING to assist with any memory care! All they do is lock the doors so a person can't wander out and collect MORE $$ cuz they call it Memory Care. They have alot of nerve claiming its memory care!! My Dad stayed in his room all day alone with no activity, he became depressed, hated the food, slept most of the day, lost weight and his memory worsened. This place failed him! Not once, in 2+ years, did he ever get to go anywhere or even go outside, like they claimed he'd be able to. He died alone there 🥺 I lived in another State and visited when I could, he didn't want me to leave!

Allison Campbell

Sep 2025

via Google ↗

The staff make or break your family members experience. My loved one has been forgotten to be given food at meal times and frequently waits at least 25 minutes after pushing her button to be helped get out of her recliner and into her wheelchair so she can go to the bathroom. On 2 separate occasions, staff could not tell us when the last time our family member got morphine which was supposed to be every 4 hours. Her apartment is supposed to be cleaned weekly which is clearly not happening due to the spiderwebs in the corner, dirt and crumbs all over the carpet, piled up dirty dishes from meals the staff have brought up but never took the previous days or meals dishes back down to the kitchen to be washed. It’s obvious from the second you walk into her apartment that it’s not being cleaned weekly (which is supposed to be included in their monthly bill). After being given a shower, my grandma has been put back in her recliner still soaking wet and was not dried off at all. When she asked for a towel (one of HER towels) to dry herself off and said she was cold and wet, the staff told her “you’ll air dry eventually” and left. She had to use the blanket on her recliner to dry herself off and then had to cover up in her now wet blanket. I’ve personally entered the building to go visit her and seen a staff member laying on the couch in the shared common area, sleeping, mid day. She is rarely greeted when the staff enter her apartment and is usually just given a “do you need something?” In an annoyed tone, making her feel like a bother. I will add though that the activity director (not sure her name but she has purple in her hair) is fantastic. She greets people by name, initiates conversation with the residents and makes both the residents *and* their families feel like she truly cares.

Margie Burkwald

Sep 2025

via Google ↗

We moved my mom into assisted living at Charter Senior Living of Hasmer Lake in April 2024, after my dad passed away. Though it was a tough time for my mom and our family, my mom felt at home right away. She has a lovely apartment with a beautiful view of the lake, and the staff was caring and compassionate from day one. My mom has made new friends, and they all watch out for each other. Becki, the Life Enrichment Director, is an expert activity planner and there is never a dull moment at CSL. Mom enjoys participating in the various activities that are offered on site. Her favorite events are baking class, listening to live music, and when the furry friends visit. The entire administrative team (including the Executive Director, the Health & Wellness Director, Office Manager and Sales Director) will participate in activities with the residents. They hold meetings to keep the residents updated on changes at CSL and ask for their input. For example, how they like the menu. My mom thinks the food is usually great – especially the fried chicken, fish, and shrimp! The team is approachable and responsive to questions and concerns from family members, and I believe they strive to make CSL a safe and happy place for all.