Emily Cecilia
Jul 2026
I’d give 0 if I could.
1 / 7Quick Facts
- Total units
- 92
- Pricing model
- All-inclusive pricing, not a tiered fee structure
- Therapy services
- On-site physical and occupational therapy available
- Building type
- Housed in a 7-story high-rise building
What Families Think
Reviews for St. Louis Hills are sharply divided: many families praise the move-in process, staff warmth, food, and activities, while a substantial number of others describe serious neglect, unsanitary conditions, and high management turnover. Several long-term residents and their families report consistently good, attentive care, but a cluster of recent reviews raise safety and cleanliness concerns that prospective families should weigh carefully.
The Good
- Move-in coordinators praised repeatedly for smooth, supportive transitions
- Staff described as caring, attentive, and treating residents like family
- On-site physical and occupational therapy services praised
- Residents reported to enjoy the food and daily activities
- Long-term resident (3+ years) reports consistently good care
- Community described as clean, bright, and homelike by several visitors
The Bad
- Several reviewers reported unsanitary rooms, filthy bathrooms, and neglect
- Multiple reports of frequent management and staff turnover
- One report describes a resident's death linked to alleged neglected care
- One report of a 57% rent increase given with very short notice
AI-generated from reviews and community data.
About St. Louis Hills Assisted Living & Memory Care
St. Louis Hills Assisted Living & Memory Care is a senior living community located in the St. Louis Hills neighborhood of St. Louis, Missouri, conveniently situated along historic Route 66. The community is housed in a 7-story high-rise building with a rich history, while its common areas are designed to be intimate and light-filled, creating a homelike atmosphere.
The community offers All-Inclusive Assisted Living and Memory Care services at affordable rates, with trained and compassionate team members available 24/7 to provide residents and families peace of mind.
The culture at St. Louis Hills centers on building trusting, open, and genuine relationships between residents, families, and staff, based on the idea that authentic connections contribute to healthier and happier aging. The community aims to relieve residents of the burdens of home maintenance and the isolation of living alone, offering a supportive setting that also promotes independence, privacy, choice, and dignity.
Life Enrichment Programs are offered to encourage engagement in self-expression, learning, and creative activities such as painting, based on the idea that such engagement improves the aging process and creates a more balanced life. These vibrant programs and activities are designed to give residents and families the opportunity to engage, learn, and experience life fully.
The community emphasizes a personalized approach to care, transparent and honest communication, and authentic empathy as the foundation of its services.
Types of Care
Assisted LivingHome Health and HospiceMemory Care
Amenities
Room Amenities
- Private Rooms
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Professional Chef
Community Amenities
- 24-Hour Staff
- Fitness Center
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Medical Staff
- Outdoor Patio
- Pet Friendly
- Salon / Barber
- Security
- Transportation Services
- Walking Paths
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Help Me ChooseReviews
3.8overall · 36 ratings combined
3.8★ on Google (36)
Carmen Martinez
Apr 2026
My mom died here at the hands of careless staff members and upper management. This facility has yet to take accountability for her death. Not only that multiple items of hers came up missing when my siblings and I came to move her things. The facility was always very unclean when we came to visit. Several complaints were made about our Mothers care and they were ignored. Please if you love your loved ones do not bring them here!
John W. Taylor
Mar 2026
My mother has lived at St. Louis Hills for over three years. The people who work at the facility go above and beyond to support the residents and ensure they get what they need. There are lots of activities and events allowing residents to engage and participate within a community. The staff is attentive, but most importantly, they care about the residents. In a society where most every service and product seems to be grossly overpriced and woefully underperforming, St. Louis Hills stands above the rest. I would highly recommend trusting this facility to care for your loved ones.
Rosemary Cusumano
Mar 2026
My sister has had a very rough year. She has been hospitalized or in a skilled nursing facility since August of last year and is finally well enough to move into assisted living. In doing my research, my first thought was St. Louis Hills Assisted Living due to the fact that it’s in the neighborhood and my dad was a resident there over a decade ago and truly loved it. I looked at many facilities but always came back to St. Louis Hills. The intake coordinator Tasha was so kind and helpful, and answered all of my questions. It took a few weeks before we were ready to commit, but I never felt pressured and Tasha continued to be supportive and follow-up with answers to any additional questions that arose. Once we were ready, things moved very quickly. Tasha rearranged her schedule to accommodate me for the tour and in getting the paperwork ready. Megan, the Director of Community Business, took time out of her busy weekend to perform my sister’s assessment at the nursing facility. We are so grateful to have found St. Louis Hills Assisted Living once again. Tasha, Megan, Virgil (Maintenance Supervisor), as well as Monica at the front desk are all incredibly caring and treat the residents with dignity and respect. The facility is very welcoming and knowing my sister will be safe and happy gives our family incredible peace of mind.
Mark Smith
Mar 2026
We moved my mother in at the end of February, and the transition has been a smooth one. Tosha and Megan have both been so helpful with answering questions. Maintenance has been wonderful in assisting with getting the room set up and ready. The nursing staff has been very accommodating and reassuring in addressing our concerns. Visiting here has been pleasant. An added bonus: my mom has a great view and enjoys sitting in the sun and looking out her window!
Frequently Asked Questions
What types of care does St. Louis Hills Assisted Living & Memory Care offer?
St. Louis Hills Assisted Living & Memory Care offers Assisted Living and Memory Care.
Is St. Louis Hills Assisted Living & Memory Care pet friendly?
Yes — St. Louis Hills Assisted Living & Memory Care lists pet-friendly accommodations among its amenities. Ask about any size or breed policies when you visit.
Where is St. Louis Hills Assisted Living & Memory Care located?
St. Louis Hills Assisted Living & Memory Care is located at 6543 Chippewa St in St. Louis, Missouri.
What do families say about St. Louis Hills Assisted Living & Memory Care?
Reviews for St. Louis Hills are sharply divided: many families praise the move-in process, staff warmth, food, and activities, while a substantial number of others describe serious neglect, unsanitary conditions, and high management turnover. Several long-term residents and their families report consistently good, attentive care, but a cluster of recent reviews raise safety and cleanliness concerns that prospective families should weigh carefully.
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