MyLivingChoice

CenterWell Home Health

350 Corporate Way Ste 250

4.7(121 ratings)· Orange Park average: 4.2

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CenterWell Home Health logo
CenterWell Home Health, photo 11 / 5

Quick Facts

Medicare quality
5.0 of 5 stars

Home Health Compare

Medicare certified
Since 1990
Veteran support
Staff help coordinate VA appointments and benefits
Wound care focus
Dedicated wound care nursing team frequently highlighted
Disaster continuity
Continued home visits through hurricane Helene disruption

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

CenterWell Home Health in Orange Park provides in-home nursing, physical therapy, occupational therapy, and hospice care, and is rated 4.7 out of 5 across 119 Google reviews. Most reviewers praise specific nurses and therapists by name for compassionate, effective care during recovery from surgery or chronic conditions, while a smaller number describe missed visits, inconsistent scheduling, and supply delays.

What reviewers praise

  • Reviewers repeatedly praise named nurses and therapists by name
  • Staff credited with catching medical emergencies and getting patients to ER
  • Strong physical and occupational therapy outcomes reported
  • Wound care team specifically praised for healing results
  • Staff described as compassionate, patient, and family-like
  • Help navigating VA appointments and benefits mentioned

What reviewers flag

  • Several reports of inconsistent or last-minute scheduling
  • Multiple reviewers note different nurses each visit rather than a consistent assignee
  • One report of delayed or missing wound care supplies despite insurance coverage
  • One report of a caregiver no-show for a full scheduled day

AI-generated from reviews and community data.

CenterWell Home Health is a home health agency serving Orange Park, Florida offering Home Health. Amenities include Emergency Call System, Wheelchair Accessible and 24-Hour Staff. Families rate it 4.7 out of 5 across 121 reviews.

About CenterWell Home Health

CenterWell Home Health in Orange Park, Florida provides home health and hospice services. The agency serves patients across physical therapy, occupational therapy, wound care, and nursing support delivered in the home setting.

Families consistently praise individual clinicians for their skill and compassion. Patients highlight physical therapists and nurses by name, crediting them with professional care, attentiveness to detail, and genuine patience. One family wrote of a nurse who "showed genuine compassion and patience" when others had not succeeded. Families also note that staff members became trusted figures in their care journey, checking for subtle changes in condition and advocating when patients faced health crises.

Scheduling reliability emerges as a significant concern across multiple reviews. Several families report inconsistent appointment times, last-minute changes, no-shows without notice, and difficulty establishing a predictable weekly routine, issues that persist even after initial orders for supplies and visits. One family noted being "left in the dark" about which nurse would arrive and when, adding stress during an already vulnerable time.

CenterWell Home Health holds a 4.7 out of 5 rating across 119 Google reviews, reflecting strong satisfaction with clinical quality tempered by operational friction.

Types of Care at CenterWell Home Health

Home Health

Amenities

Room Amenities

  • Emergency Call System
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management

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Reviews of CenterWell Home Health

4.7overall · 121 ratings combined

4.7★ on Google (121)

Allan Ruiz

Aug 2026

via Google ↗ · Report

Toni Parker LPN is absolutely a bad ass Nurse, very knowledgeable has great attention to detail, I would recommended her to anyone. She knew how to pay attention to my concerns and helped me walk through becoming calm before thinking the worst.

Dark Shadow

Aug 2026

via Google ↗ · Report

Very inconsistent care! Different nurse every week since we started a month ago! They need to work on employee retention

Pat Sweat

Aug 2026

via Google ↗ · Report

This has been my first time using home health so didn't know what to expect. I look forward to visit with my nurse Toni Parker, she makes you feel like she's really interested in you & always cks heart,lungs,meds & if any problems. I would definitely recommend this agency if all are as dedicated as Toni.

Elizabeth McCarty

Jul 2026

via Google ↗ · Report

Centerwell is a great company. Ashlee Johnson really helped me receive the services I really needed for my husband today. I couldn't have asked for a better person to assist me.

Jane Fernandez

Jul 2026

via Google ↗ · Report

April Israel very nice and respectful.<br>Great person.

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By submitting, you're okay with us and CenterWell Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

CenterWell Home Health is a Medicare-certified home health agency (certified since 1990). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

5.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services

What patients say

3.0 / 5 patient survey rating

  • Would definitely recommend the agency71%US 79%
  • Rated their overall care 9 or 10 out of 1079%US 85%
  • Care was given in a professional way86%US 89%
  • The team communicated well83%US 86%
  • The team discussed medicines, pain and home safety80%US 82%

321 completed patient surveys, 17% response rate.

Hospital outcomes

  • Discharged to the community89%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)3%US 4%Same as
  • Preventable hospital visits during care (lower is better)8%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around100%US 83%
  • Patients got better at getting in and out of bed100%US 83%
  • Patients got better at bathing98%US 86%
  • Patients' breathing improved97%US 85%
  • Patients got better at taking medications correctly100%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations89%US 61%

Service area

CenterWell Home Health reports serving 32 ZIP codes, including Jacksonville, Orange Park, Bryceville, Callahan, Fleming Island, Glen Saint Mary, Green Cove Springs, Hilliard, Keystone Heights, Macclenny and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 107290. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does CenterWell Home Health offer?

CenterWell Home Health offers Home Health.

Where is CenterWell Home Health located?

CenterWell Home Health is located at 350 Corporate Way Ste 250 in Orange Park, Florida.

What do families say about CenterWell Home Health?

CenterWell Home Health carries a 4.7 out of 5 rating from 121 Google reviews. Most reviewers praise specific nurses and therapists by name for compassionate, effective care during recovery from surgery or chronic conditions, while a smaller number describe missed visits, inconsistent scheduling, and supply delays. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from CenterWell Home Health?

Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.

Do I need a referral to use CenterWell Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit CenterWell Home Health?

Submit the Request Information form on this page, or contact CenterWell Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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