Julie Trevarthen
Dec 2024
Staff have been great with treating my 94 year old mom. They have returned calls when I have a question and call me to give updates on her progress. Will definitely use them again.
1 / 5Quick Facts
- Medicare quality
- 5.0 of 5 stars
- Medicare certified
- Since 1979
- Therapy Services
- Physical and occupational therapists visit patients directly
- Family Updates
- Staff call families to report on patient progress
Home Health Compare
What Families Think
Families describe CenterWell Home Health in Hoover as a compassionate, reliable home health and hospice provider, with reviewers repeatedly praising specific nurses and therapists by name. Communication with family members and follow-through on questions are frequently highlighted as strengths.
The Good
- Nurses described as compassionate and trustworthy
- Physical and occupational therapists praised by name
- Staff return calls and answer questions promptly
- Proactive updates given to family members on progress
- 4.7 out of 5 rating across 56 Google reviews
AI-generated from reviews and community data.
CenterWell Home Health is a home health agency serving Hoover, Alabama offering Home Health. Amenities include Emergency Call System, 24-Hour Staff and Medication Management. Families rate it 4.7 out of 5 across 56 reviews.
About CenterWell Home Health
CenterWell Home Health is a home health and hospice provider based in Hoover, Alabama. The service brings nursing care, physical therapy, and occupational therapy directly to patients' homes.
Families consistently praise the clinical team's blend of professional skill and genuine warmth. Caregivers like Justin Thomas are remembered not just for medical competence but for the emotional lift their presence provided. Nurses, therapists, and aides are described as compassionate listeners who follow through on concerns, both health-related and personal, and proactively communicate progress updates with family members.
The company holds a 4.7 out of 5 Google rating across 56 reviews, with all excerpts provided reflecting five-star experiences and strong recommendations from those who have used the service.
Types of Care at CenterWell Home Health
Home Health
Amenities
Room Amenities
- Emergency Call System
Community Amenities
- 24-Hour Staff
- Medication Management
- On-Site Nurse (RN)
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Help Me ChooseReviews of CenterWell Home Health
4.7overall · 56 ratings combined
4.7★ on Google (56)
Kimberly Brown
Sep 2024
The nurses, occupational and physical therapists who have been working with me have been simply amazing!! They're professional and courteous. I would definitely recommend your company.
Anthony Akins
Mar 2024
Your nurses and physical therapist that came out were all excellent. They were professional, courteous, friendly and I really felt that cared about my well being. I will highly recommend your company to others that are in need of care, and let them know how excellent your staff is, God bless!
Patricia McCracken
Dec 2023
I mostly saw Justin Thomas as my regular caretaker. He is an excellent nurse, always compassionate, friendly, cheerful and helpful. I trusted him completely and for me that says a lot as I find it very difficult to open up to most people. There were many dark days that just his visit and smiling face brought back sunshine for a few hours. If I had a problem, health related or not, he always tried to find an answer. If bonuses or awards could be given he deserves top honors. Of all the people I had contact with I had a good experience with most of them. Charles Hubbard, the therapist was very good also as he listened to me. I have and will continue to recommend this company
Cathy Mills
Jan 2023
We love the service this company provides. Charlie, Kaleisha, Dewayne and Gayla have been so great to work with. Their compassion and concern they show for my Mother is so refreshing. They are always willing to listen to everything that is a concern to us
Medicare Quality of Care
CenterWell Home Health is a Medicare-certified home health agency (certified since 1979). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
5.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Medical social services
- Home health aide
What patients say
5.0 / 5 patient survey rating
- Would definitely recommend the agency82%US 79%
- Rated their overall care 9 or 10 out of 1088%US 85%
- Care was given in a professional way92%US 89%
- The team communicated well89%US 86%
- The team discussed medicines, pain and home safety83%US 82%
272 completed patient surveys, 19% response rate.
Hospital outcomes
- Discharged to the community83%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)8%US 11%Better than
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around98%US 83%
- Patients got better at getting in and out of bed96%US 83%
- Patients got better at bathing96%US 86%
- Patients' breathing improved93%US 85%
- Patients got better at taking medications correctly96%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations67%US 61%
Service area
CenterWell Home Health reports serving 50 ZIP codes, including Birmingham, Tuscaloosa, Bessemer, Northport, Adger, Alabaster, Berry, Brookwood, Buhl, Coaling and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 017026. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does CenterWell Home Health offer?
CenterWell Home Health offers Home Health.
Where is CenterWell Home Health located?
CenterWell Home Health is located at 3000 Galleria Cir #450 in Hoover, Alabama.
What do families say about CenterWell Home Health?
Families describe CenterWell Home Health in Hoover as a compassionate, reliable home health and hospice provider, with reviewers repeatedly praising specific nurses and therapists by name. Communication with family members and follow-through on questions are frequently highlighted as strengths.
Does Medicare cover care from CenterWell Home Health?
Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.
Do I need a referral to use CenterWell Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit CenterWell Home Health?
Submit the Request Information form on this page to connect with CenterWell Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at CenterWell Home Health? Claim this listing to update photos, pricing, and details. It's free.
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