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CenterWell Home Health

1921 Whittlesey Rd #310

4.6(57 ratings)· Columbus average: 4.7

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CenterWell Home Health logo
CenterWell Home Health, photo 11 / 6

Quick Facts

Medicare quality
4.5 of 5 stars

Home Health Compare

Medicare certified
Since 1979

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Families and patients describe CenterWell Home Health as staffed by attentive, skilled nurses and physical/occupational therapists who help with recovery from surgeries and health setbacks. Many reviewers name specific therapists and nurses for praise, describing visible progress in strength and mobility. A smaller number of reviewers report frustrating experiences with office communication, scheduling, and follow-through on medical needs.

What reviewers praise

  • Nurses described as knowledgeable, caring and professional
  • Physical and occupational therapists praised by name for helping recovery
  • Patients report real strength and mobility gains
  • Staff call ahead before home visits
  • Consistent staffing assignments patients grew to trust

What reviewers flag

  • Several reviewers had trouble getting the office to answer the phone
  • One report of rushed, time-limited visits due to scheduling
  • One report of nurses rarely returning after the first visit and delayed medication
  • One reviewer described difficulty getting a prescription filled promptly

AI-generated from reviews and community data.

CenterWell Home Health is a home health agency serving Columbus, Alabama offering Home Health. Amenities include 24-Hour Staff, Medication Management and On-Site Nurse (RN). Families rate it 4.6 out of 5 across 57 reviews.

About CenterWell Home Health

CenterWell Home Health is a government-operated, Medicare-certified home health agency serving Columbus, Alabama since 1979. The agency provides skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services, and home health aide visits, with a CMS quality rating of 4.5 of 5 stars.

Reviewers frequently praised the physical and occupational therapists for their knowledge, professionalism, and ability to help patients regain strength and mobility after surgery or injury. Many reported meaningful progress in their recovery and noted that staff members were caring, thorough, and genuinely concerned about their care. However, reviews were mixed regarding communication and responsiveness: some families reported difficulty reaching the office by phone and inconsistent follow-up after initial visits, while others experienced attentive and timely care.

Types of Care at CenterWell Home Health

Home Health

Amenities

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of CenterWell Home Health

4.6overall · 57 ratings combined

4.6★ on Google (57)

Shirley Pettis

Jul 2026

via Google ↗ · Report

I enjoyed my physical therapist Jordan. She pushed me real hard and did not allow me to cheat on any of my exercises. I was able to do so much more than I thought all because she made me believe that I could and I did. She was definitely a God sent and I truly appreciate her and believe I am this far because she pushed me to do what I thought I couldn't do. She has such a wonderful outgoung personality and is definitely one of the best Physical therapist I've ever had..

t tui

May 2026

via Google ↗ · Report

I love this company . My 97 year old step father needed help and they provided quality , professional , compassionate care. LaCassa was a true angel he looked forward to seeing her and she loved her job and did it with passion. We will never be able to express our thanks for all that they did . I would recommend them 1000%.

RAMONA Ellis

Apr 2026

via Google ↗ · Report

We love Jordan. She is a joy to work with. She's patient and caring when helping with physical therapy. I've been making so much progress. She makes you want to keep trying and keep working. I can't say enough. Number 1 in my book.

Michelle Gustavson

Apr 2026

via Google ↗ · Report

I Have been working with Jordan in PT now for.about 4 Months. When we started I could barley stand on my own or with help. With all Jordans knowledge, help etc I can Very Happily say I am NOW walking with a walker forwards, backwards and even turns.🤯 Jordan has a wonderful personality and I. Could.never find enough positive words to describe her. PS. If I could put her in my.pocket when I go places I would !!! Thank you Jordan and Centerwll for Everything ~ Michelle

Samantha Terwilliger

Apr 2026

via Google ↗ · Report

Deborah Jordan has been one of the PT's for my mother. She is absolutely incredible. She has been a perfect match for my mother ( who is 71 and had a total hip replacement). I would recommend Jordan for anyone who has gone through surgery.

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By submitting, you're okay with us and CenterWell Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

CenterWell Home Health is a Medicare-certified home health agency (certified since 1979). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency79%US 79%
  • Rated their overall care 9 or 10 out of 1088%US 85%
  • Care was given in a professional way90%US 89%
  • The team communicated well87%US 86%
  • The team discussed medicines, pain and home safety81%US 82%

290 completed patient surveys, 18% response rate.

Hospital outcomes

  • Discharged to the community83%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)10%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around92%US 83%
  • Patients got better at getting in and out of bed92%US 83%
  • Patients got better at bathing93%US 86%
  • Patients' breathing improved96%US 85%
  • Patients got better at taking medications correctly90%US 81%
  • Patients who had a fall with major injury (lower is better)0%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations75%US 61%

Service area

CenterWell Home Health reports serving 34 ZIP codes, including Columbus, Lagrange, Box Springs, Buena Vista, Cataula, Cusseta, Ellerslie, Fort Benning, Fortson, Greenville and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 117056. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does CenterWell Home Health offer?

CenterWell Home Health offers Home Health.

Where is CenterWell Home Health located?

CenterWell Home Health is located at 1921 Whittlesey Rd #310 in Columbus, Alabama.

What do families say about CenterWell Home Health?

CenterWell Home Health carries a 4.6 out of 5 rating from 57 Google reviews. Families and patients describe CenterWell Home Health as staffed by attentive, skilled nurses and physical/occupational therapists who help with recovery from surgeries and health setbacks. Many reviewers name specific therapists and nurses for praise, describing visible progress in strength and mobility. A smaller number of reviewers report frustrating experiences with office communication, scheduling, and follow-through on medical needs. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from CenterWell Home Health?

Yes. CenterWell Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.

Do I need a referral to use CenterWell Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit CenterWell Home Health?

Submit the Request Information form on this page, or contact CenterWell Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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