MyLivingChoice

The Center at Park West

3727 Parker Blvd

3.1(123 ratings)· Pueblo average: 4.1

The Center at Park West, photo 11 / 5

Quick Facts

Total units
80
Medicare rating
4 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
80
Staffing model
Relies heavily on contracted CNAs and nurses
Call response
Reports of 30+ minute waits for assistance

What Families Think

Reviews for The Center at Park West are sharply divided: one family described a warm welcome, friendly staff, and good food during a rehab stay, while multiple other reviewers reported serious concerns about slow response times, rude staff behavior, and inconsistent nursing care. The facility offers physician-driven rehabilitation with physical, occupational, and speech therapy for patients transitioning from hospital to home.

The Good

  • On-site physical, occupational, and speech therapy
  • One reviewer praised friendly, welcoming staff
  • Positive report of good food quality
  • Customized, physician-driven rehabilitation care plans

The Bad

  • Multiple reports of call bells going unanswered for 30+ minutes
  • Several reviewers described rude or unprofessional staff interactions
  • One report of a fall resulting in injury
  • One reviewer noted reliance on rotating contracted CNAs and nurses

AI-generated from reviews and community data.

The Center at Park West is a senior living community in Pueblo, Colorado offering Skilled Nursing / Long Term Care. Amenities include Professional Chef, Restaurant style Dining Room and Gathering / Activity Spaces. Families rate it 3.1 out of 5 across 123 reviews.

About The Center at Park West

The Center At Park West is a skilled nursing facility in Pueblo, Colorado, licensed by the state to provide care for patients recovering from acute or surgical illness following hospitalization. The facility offers a physician-driven care plan designed to support patients in achieving strength and functionality before returning home.

The community provides skilled nursing care complemented by family involvement, psychological care, and comprehensive discharge planning. Patients have access to physical, occupational, and speech therapy services, with physical therapists addressing walking, range of motion, strengthening, balance, and management of stairs and inclines. Each patient receives a customized care plan with emphasis on rehabilitation goals.

Medical services include routine blood draws, medication delivery, x-rays, and other clinical support. The facility maintains state-of-the-art medical equipment and is staffed by qualified nursing and clinical personnel.

The Center emphasizes personalized hospitality alongside healthcare, featuring a hotel-like atmosphere with comfortable accommodations. An Executive Chef prepares healthy, satisfying, gourmet meals as part of the recovery experience, with attention given to proper nutrition's role in rehabilitation.

The facility serves the greater Pueblo area and positions itself as a rehabilitative care option for patients transitioning from hospital settings back to independent living.

Types of Care at The Center at Park West

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Cable or Satellite TV
  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Professional Chef
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Chapel / Religious Services
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of The Center at Park West

3.1overall · 123 ratings combined

3.1★ on Google (123)

Rose Jensen

Jun 2026

via Google

Beware this place is like Hell’s nightmare. The medical care is zero the patients sit and pee for hours They refused to go to a hospital. You have to call 91 on your own. The nurses yell some of them. This one guy William was a horrific horrifying nurse. He was in the room with the door closed with a patient, talking about boyfriends to A female called to report they really don’t care. There was the good nurses and CNA‘s during the night during the day was a total hellish nightmare.

Cat Kalmer

Apr 2026

via Google

My sister was transported from the hospital to Park West. There were 3 times that I witnessed that she rang for help and it was over 30 minutes before she got assistance. One day, her nurse was a gentleman named william, and I never even saw him peek his head in the room for the three hours I was there She had fall that resulted in bruising on her hip and a

leon deIsla

Feb 2026

via Google

Not only was this the worst medical facility experience I have ever had (age 72), I finally got somebody to come and retrieve a loaner wheelchair after they incorrectly promised me one at the time of my discharge in late December. To top things off I had to deal with a puffed chested employee with a smart mouth. I thought Cherry Jaramillo was the epitome of a lame employee until this guy had the nerve to bad mouth The Center at Park West. Who in their right mind would hire someone like this? Maybe the person doing the hiring needs to be reevaluated! I have told everyone I know how unhappy I was to spend any time there. THIS WILL NEVER CHANGE!

greg segura

Feb 2026

via Google

My mom has been here for two weeks now and day one I pull up and two nurses are waiting at the front door with a wheelchair and they get her upstairs set her up with the room. And all my life I’ve never seen such great customer service at a rehab center.. All of the staff I met so far I’ve been superduper nice it’s clean. It’s relatively new and it’s a very nice surprise.. My mother says the food is incredible. She had chicken fried steak mashed potatoes and was very happy with the breakfast. She’s been receiving every morning.. Not sure who’s running this place but every staff member is nice and makes my mom feel welcome so thank you.

Marianne Decesaro

Nov 2025

via Google

Doesn’t even deserve 1star. Horrible care I was there 21 days as my insurance Kaiser made me go there. Tried to transfer several times to no avail. Took forever for them to answer a call one time I rang 17 times. You basically take care of yourself there. Food awful. Hardly anyone really works there. Most if not all CNAs and nurses are contracted out so you have a new one or 2 every day that has no idea what is wrong with you. I would never recommend this place to anyone. Stay away if you can.

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Government Inspection History

4 inspection visits in the last three years, 33 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Oct 23, 2025Health Complaint6 citations
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2025

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2025

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 24, 2025

  • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Oct 24, 2025

  • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2025

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 24, 2025

Aug 1, 2024Fire Safety StandardHealth ComplaintHealth Standard16 citations
  • Install an approved automatic sprinkler system.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Install corridor and hallway doors that block smoke.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Ensure medical gas and vacuum systems have documented maintenance programs.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Meet requirements for sections of health care facilities separated by fire resistive construction.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Install emergency lighting that can last at least 1 1/2 hours.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Have approved installation, maintenance and testing program for fire alarm systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 4, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Sep 13, 2024

  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Sep 13, 2024

  • Keep residents' personal and medical records private and confidential.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Aug 23, 2024

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 23, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 13, 2024

  • Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2024

  • Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 23, 2024

Mar 2, 2023Fire Safety StandardHealth Standard2 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 12, 2023

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Apr 6, 2023

Jan 6, 2022Fire Safety StandardHealth Standard9 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jan 31, 2022

  • Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 24, 2022

  • Provide and implement an infection prevention and control program.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 18, 2022

  • Perform COVID19 testing on residents and staff.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2022

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 14, 2022

  • Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 4, 2022

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2022

  • Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2022

  • Provide safe, appropriate pain management for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 4, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does The Center at Park West offer?

The Center at Park West offers Skilled Nursing / Long Term Care.

Where is The Center at Park West located?

The Center at Park West is located at 3727 Parker Blvd in Pueblo, Colorado.

What do families say about The Center at Park West?

Reviews for The Center at Park West are sharply divided: one family described a warm welcome, friendly staff, and good food during a rehab stay, while multiple other reviewers reported serious concerns about slow response times, rude staff behavior, and inconsistent nursing care. The facility offers physician-driven rehabilitation with physical, occupational, and speech therapy for patients transitioning from hospital to home.

How did The Center at Park West do on recent health and safety inspections?

The Center at Park West had 4 government inspection visits in the last three years, with 33 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit The Center at Park West?

Submit the Request Information form on this page to connect with The Center at Park West and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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