Kathleen Giuntoli
Jul 2026
Very knowledgeable and helpful in that time of need.
1 / 6Quick Facts
- Service type
- Placement and referral agency, not a residence
- Matching process
- Assessment-first process before facility matching
- Response speed
- Same-day callbacks and tours within 24 hours
- Clinical support
- Registered nurses assist with care management decisions
What Families Think
CayCare is a placement and referral agency in Puyallup, WA that helps families find skilled nursing, assisted living, memory care, and home health/hospice services rather than being a residential community itself. The overwhelming majority of reviewers praise the agency's speed, personal attention, and guidance through hospital discharges and end-of-life transitions, with two isolated reports raising concerns about communication delays and information sharing.
The Good
- Same-day callbacks and rapid facility tours
- Personalized matching rather than rushed placements
- Guidance through hospital discharge and end-of-life transitions
- Assessment-first process praised by an elder law attorney
- Staff described as compassionate and highly responsive
The Bad
- One report of personal information shared with many facilities without consent
- One report of unreturned calls near a mandated discharge deadline
- Not a residential community itself, so no on-site care to evaluate
AI-generated from reviews and community data.
CayCare is a senior living community in Puyallup, Washington offering Skilled Nursing / Long Term Care. Families rate it 4.8 out of 5 across 64 reviews.
About CayCare
CayCare is a care placement and referral agency based in Puyallup, Washington, specializing in matching seniors with skilled nursing facilities, assisted living, memory care, and home health and hospice services. The company works closely with hospitals and families navigating urgent care transitions, from acute hospital stays to permanent placement decisions.
Families consistently praise the agency's responsiveness and personalized approach to placement. Multiple reviewers noted receiving same-day callbacks and rapid facility tours, often within 24 hours of initial contact. Staff members, particularly founder Lisa Doyle and care coordinators like LaTonda Berg, are described as genuinely invested in finding the right match rather than rushing placements. One family wrote, "LaTonda was like having a realtor that did all of the calling around." Reviewers also highlighted the agency's ability to guide families through unfamiliar terrain, explaining options clearly during stressful hospital discharge situations and end-of-life transitions.
The agency holds a 4.7/5 Google rating across 63 reviews. However, a small number of negative reviews noted communication lapses, including unreturned calls and concerns about broad sharing of personal information across facilities. An elder law attorney who has referred clients to CayCare since 1996 cited the company's assessment-first process as the reason for exclusive referrals, suggesting consistency in its approach to matching care needs with appropriate settings.
Types of Care at CayCare
Skilled Nursing / Long Term Care
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Help Me ChooseReviews of CayCare
4.8overall · 64 ratings combined
4.8★ on Google (64)
Cochrane
Jun 2026
Lisa Doyle with CayCare quickly scheduled three meets and helped us navigate placement. She was available late into the evening to ensure we were connected and mom had a loving home to transfer to from the hospital. Beatrice Gatuthu at the Buckley Adult Family Home on Mountain Circle Drive is AMAZING! She showed a genuine kindness and gently care for our mom during her last days of her life. Betty has a servant's heart and welcomed all of mom's family to visit, offering us tea, water and coffee and her sweet Kenyan hospitality. She made sure mom was beautiful before she passed, caring for her as if she was her own family. Mom was in a truly beautifully peaceful home.
Jana Fullerton
Apr 2026
We just finished a placement with CayCare and found a wonderful adult family home for my sister. The staff at CayCare answered every question skillfully and with compassion. Every interaction was positive and insightful and kind. Care for a loved one is fraught with stress, and everyone knew how to hold space for us, to listen, and to provide compassionate and wise counsel. Highly recommended.
Pria Nka
Mar 2026
Abuse of elders. Misrepresentation. My advisor sent my parent’s personal information to almost every senior living facility n the county. She never joined me in meetings and my information is being shared with everyone. She did not listen to me. Be careful what you share with them. My phone is ringing nonstop and spam emails. We found a place on our own. And the advisor will probably be paid more than 15k for doing nothing but causing my family headache. All because she sent an email. This is elder abuse and illegal.<br><br>In response to you- I have proof that you sent my parents information to MANY surrounding senior living facilities. You did this without our consent and you do this because you want your commissions without even making a proper introduction. This is BS.
Alan Meaker
Jan 2026
Lisa and her team were exceptional in their help and guidance in finding an adult family home for our mother even given the extreme time constraints we found ourselves up against. In a process that is extremely stressful and emotional, when dealing with the health and well being of a family member, the CayCare team is a small source of comfort knowing there is someone providing help and compassion.
Frequently Asked Questions
What types of care does CayCare offer?
CayCare offers Skilled Nursing / Long Term Care.
Where is CayCare located?
CayCare is located at 2723 E Main Ave in Puyallup, Washington.
What do families say about CayCare?
CayCare is a placement and referral agency in Puyallup, WA that helps families find skilled nursing, assisted living, memory care, and home health/hospice services rather than being a residential community itself. The overwhelming majority of reviewers praise the agency's speed, personal attention, and guidance through hospital discharges and end-of-life transitions, with two isolated reports raising concerns about communication delays and information sharing.
How can families visit CayCare?
Submit the Request Information form on this page to connect with CayCare and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at CayCare? Claim this listing to update photos, pricing, and details. It's free.
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