MyLivingChoice

CayCare

2723 E Main Ave

4.8(64 ratings)· Puyallup average: 4.5

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CayCare, photo 11 / 6

Quick Facts

Service type
Placement and referral agency, not a residence
Matching process
Assessment-first process before facility matching
Response speed
Same-day callbacks and tours within 24 hours
Clinical support
Registered nurses assist with care management decisions

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

CayCare is a placement and referral agency in Puyallup, WA that helps families find skilled nursing, assisted living, memory care, and home health/hospice services rather than being a residential community itself. The overwhelming majority of reviewers praise the agency's speed, personal attention, and guidance through hospital discharges and end-of-life transitions, with two isolated reports raising concerns about communication delays and information sharing.

What reviewers praise

  • Same-day callbacks and rapid facility tours
  • Personalized matching rather than rushed placements
  • Guidance through hospital discharge and end-of-life transitions
  • Assessment-first process praised by an elder law attorney
  • Staff described as compassionate and highly responsive

What reviewers flag

  • One report of personal information shared with many facilities without consent
  • One report of unreturned calls near a mandated discharge deadline
  • Not a residential community itself, so no on-site care to evaluate

AI-generated from reviews and community data.

CayCare is a senior living community in Puyallup, Washington offering Skilled Nursing / Long Term Care. Families rate it 4.8 out of 5 across 64 reviews.

About CayCare

CayCare is a care placement and referral agency based in Puyallup, Washington, specializing in matching seniors with skilled nursing facilities, assisted living, memory care, and home health and hospice services. The company works closely with hospitals and families navigating urgent care transitions, from acute hospital stays to permanent placement decisions.

Families consistently praise the agency's responsiveness and personalized approach to placement. Multiple reviewers noted receiving same-day callbacks and rapid facility tours, often within 24 hours of initial contact. Staff members, particularly founder Lisa Doyle and care coordinators like LaTonda Berg, are described as genuinely invested in finding the right match rather than rushing placements. One family wrote, "LaTonda was like having a realtor that did all of the calling around." Reviewers also highlighted the agency's ability to guide families through unfamiliar terrain, explaining options clearly during stressful hospital discharge situations and end-of-life transitions.

The agency holds a 4.7/5 Google rating across 63 reviews. However, a small number of negative reviews noted communication lapses, including unreturned calls and concerns about broad sharing of personal information across facilities. An elder law attorney who has referred clients to CayCare since 1996 cited the company's assessment-first process as the reason for exclusive referrals, suggesting consistency in its approach to matching care needs with appropriate settings.

Types of Care at CayCare

Skilled Nursing / Long Term Care

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Reviews of CayCare

4.8overall · 64 ratings combined

4.8★ on Google (64)

Kathleen Giuntoli

Jul 2026

via Google ↗ · Report

Very knowledgeable and helpful in that time of need.

Cochrane

Jun 2026

via Google ↗ · Report

Lisa Doyle with CayCare quickly scheduled three meets and helped us navigate placement. She was available late into the evening to ensure we were connected and mom had a loving home to transfer to from the hospital. Beatrice Gatuthu at the Buckley Adult Family Home on Mountain Circle Drive is AMAZING! She showed a genuine kindness and gently care for our mom during her last days of her life. Betty has a servant's heart and welcomed all of mom's family to visit, offering us tea, water and coffee and her sweet Kenyan hospitality. She made sure mom was beautiful before she passed, caring for her as if she was her own family. Mom was in a truly beautifully peaceful home.

Jana Fullerton

Apr 2026

via Google ↗ · Report

We just finished a placement with CayCare and found a wonderful adult family home for my sister. The staff at CayCare answered every question skillfully and with compassion. Every interaction was positive and insightful and kind. Care for a loved one is fraught with stress, and everyone knew how to hold space for us, to listen, and to provide compassionate and wise counsel. Highly recommended.

Pria Nka

Mar 2026

via Google ↗ · Report

Abuse of elders. Misrepresentation. My advisor sent my parent’s personal information to almost every senior living facility n the county. She never joined me in meetings and my information is being shared with everyone. She did not listen to me. Be careful what you share with them. My phone is ringing nonstop and spam emails. We found a place on our own. And the advisor will probably be paid more than 15k for doing nothing but causing my family headache. All because she sent an email. This is elder abuse and illegal.<br><br>In response to you- I have proof that you sent my parents information to MANY surrounding senior living facilities. You did this without our consent and you do this because you want your commissions without even making a proper introduction. This is BS.

Alan Meaker

Jan 2026

via Google ↗ · Report

Lisa and her team were exceptional in their help and guidance in finding an adult family home for our mother even given the extreme time constraints we found ourselves up against. In a process that is extremely stressful and emotional, when dealing with the health and well being of a family member, the CayCare team is a small source of comfort knowing there is someone providing help and compassion.

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Washington asks us to share this statement and gather a short intake first

Read the statement, add what you can below (a few words each, all optional), and Send signs it with the name you entered.

Washington disclosure statement, dated October 24, 2026, under the Elder and Vulnerable Adult Referral Agency Act (RCW 18.330).

(a) Agency: MyLivingChoice LLC (MyLivingChoice.com), 8705 N. Cypress Ct, Kansas City, MO 64156, (816) 226-7772.

(b) Client: the person sending this request.

(c) Fees: you pay us nothing. If you move into a community we introduced you to, that community pays us a referral fee computed as a percentage of your first month's rent and care charges, invoiced to the community after you move in. If you ask, we will tell you the amount of the fee for any community we refer you to.

(d) Services: MyLivingChoice is a free service that helps families find senior living. We gather a short intake about the care needed, suggest communities that appear able to meet those needs, and introduce you to the ones you choose. For you specifically, we will introduce you to CayCare and share with it your name, contact details and the care needs you described, nothing more.

(e) We will never ask you to waive any claim for loss of personal property or injury, or any right you have under state or federal law.

(f) We work with both you and the community in the same transaction: the community pays us, and we are introducing you to it. To obtain or share confidential health care information about the person who needs care we need your authorization, which you give for the communities named above by acknowledging this statement.

(g) Tours: we do not tour communities as a matter of course. Our information comes from the community itself, its state licence record and public sources. We have not toured CayCare.

(h) You may stop using our service, or switch to another referral agency, at any time and for any reason, with no penalty and no cancellation fee.

(i) Refunds: because you pay us nothing, there is nothing to refund to you. If a community pays us a fee for your placement and the resident dies, is hospitalized or moves to another setting for more appropriate care within the first thirty days after admission, we refund the community a prorated share of the fee for the days not used, as RCW 18.330.090 requires.

(j) Complaints about a referral agency may be filed with the Washington State Office of the Attorney General, Consumer Protection Division (Consumer Resource Center), 800 5th Ave, Suite 2000, Seattle, WA 98104-3188, 1-800-551-4636 in Washington, 1-206-464-6684 from outside the state, https://www.atg.wa.gov/file-complaint.

(k) Neither MyLivingChoice nor anyone who works on referrals for it, nor their immediate family members, has any ownership interest in any community we refer families to.

About the care that is needed (optional, a few words each)

We share with the communities you chose only your name, contact details and care needs; the rest stays with us. Leave blank what you do not know; we can fill it in with you later.

Sending your request signs the Washington statement above with the name you entered, dated now, and authorizes us to share your name, contact details and care needs with the communities or agencies you chose. By submitting, you're okay with us and CayCare reaching out by phone, email or text.Always free for families. If you move in, the community you chose pays us a referral fee, never you; any nearby communities we suggest are chosen by your answers, never by what they pay us. Referral agreements are our only tie to the communities we list. If a community stops meeting our qualifications, for example its licence lapses or it stops accepting referrals, we stop suggesting it. How we work · FAQ

Frequently Asked Questions

What types of care does CayCare offer?

CayCare offers Skilled Nursing / Long Term Care.

How much does CayCare cost?

CayCare has not published its pricing. For context, communities in Puyallup that publish rates start around $3,340 per month at the median. Final costs depend on care needs and apartment selection, so contact the community for a quote.

Where is CayCare located?

CayCare is located at 2723 E Main Ave in Puyallup, Washington.

What do families say about CayCare?

CayCare carries a 4.8 out of 5 rating from 64 Google reviews. CayCare is a placement and referral agency in Puyallup, WA that helps families find skilled nursing, assisted living, memory care, and home health/hospice services rather than being a residential community itself. The overwhelming majority of reviewers praise the agency's speed, personal attention, and guidance through hospital discharges and end-of-life transitions, with two isolated reports raising concerns about communication delays and information sharing. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How can families visit CayCare?

Submit the Request Information form on this page, or contact CayCare directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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