Brittany Cintron
Apr 2026
My grandmother was here for short term care. Jerna not only made a seamless intake for her but continued to give us peace of mind with how she treated residents as if they were her own family.
Caroline Nursing And Rehab
520 Kerr Avenue
3.7(21 ratings)
1 / 5Quick Facts
- Total units
- 87
- Medicare rating
- 2 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 87
- Leadership turnover
- Six administrators in 12 months, none licensed
- HVAC reliability
- Reported lack of heat and air conditioning
- Fall safety concern
- One report of missing bed rails and bed alarms
CMS Care Compare
What Families Think
Reviews of Caroline Nursing and Rehab are sharply divided: some families praise a helpful admissions staff member and describe positive short-term rehab stays, while others report serious safety lapses and facility maintenance problems. The mix of a 3.7 rating from a small number of reviews reflects this split between good front-line staff experiences and troubling accounts of neglect and underinvestment.
The Good
- Admissions staff praised for responsiveness and knowledge
- Families report smooth intake process
- Positive experiences with short-term rehab stays
- Staff described as answering questions and concerns promptly
The Bad
- One detailed report of a fall with no bed rails or alarms in place
- One account describes staff as unresponsive and uncaring during a resident's fall
- One report of no heat in winter and no working air conditioning
- One report of six administrators in 12 months, none licensed
- One report describes food as inedible and facility as poorly maintained
AI-generated from reviews and community data.
About Caroline Nursing And Rehab
Caroline Nursing and Rehab is a nursing and rehabilitation facility in Denton, Maryland, serving people of all ages and faiths who require intermittent care, continuous care, rehabilitation, and other services. The community's mission is to provide comprehensive health services in an atmosphere of dignity and respect, with individualized care designed to meet each patient's varying needs.
The facility offers skilled nursing care along with physical and emotional support. A dedicated team of healthcare professionals develops customized care plans to help residents achieve their highest level of physical, emotional, and spiritual well-being. The nursing team focuses on helping patients return home faster and stronger through rehabilitation services.
The Care Management Team continuously monitors evolving protocols and updates best practices to maintain safety and quality standards. Staff members are described as trained, compassionate, and knowledgeable, working to help residents feel comfortable and supported during their time at the facility.
Types of Care
Skilled Nursing / Long Term Care
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Help Me ChooseReviews
3.7overall · 21 ratings combined
3.7★ on Google (21)
T Sellman
Oct 2025
Had a family member stay here. Nothing but good things to say. Answered every one of our questions/concerns if they arose. Overall great experience.
Kay H.
Oct 2025
I just had to share my wonderful experience speaking with Jerna in admissions. Every question I had about the facility she was well knowledgeable and happy to help. I am looking to relocate my father and this may be the location. Keep up the great work and hospitality.
Paul Callaghan
Jun 2024
The place need’s to be closed down , It’s a death trap. No heat in the winter , no air conditioning in the summer. Tha alarm system took 18 months to fix and now it’s broke again . Corporate don’t want to put any money or updating in the place . It’s had 6 administrators in 12 months and not one has been licensed. The staff don’t want to work there and just do the bare minimum . All the management say their hands are tied and can’t do anything. The food is disgraceful and not edible. I spoke with maintenance today and they said all the a/c units need replacing but corporate won’t spend any money . If you want your loved one to have care and get better then avoid this place . Corporate just send a robotic automated response exactly the same each time . The a/c will only get fixed when a patient dies and they have a lawsuit on their hands . But then it will be too late …
Teresa Cochrun
May 2024
I was visiting a friend yesterday. There are no bed rails on any of the beds. His roommate clearly had a "fall risk" bracelet and, guess what, the man fell out of bed. No alarms on the beds either. I called for help and sat with this man until help arrived. The staff just stared at him while deciding what to do. Nobody comforted him, nobody covered him up, nothing. He was scared and cold. Then they left. I went back to him and did my best to cover him up and tell him what was happening. They finally came back and were upset with him because he wouldn't roll over and they scolded him for falling out of bed. Really? What if I wasn't there to call for help? This place is disgusting, the care is non existent and the staff self absorbed. They need to be shut down and/or taken over by caring individuals. I wish I didn't have to give it 1 star to write this. My true score is a big old 0.
Frequently Asked Questions
What types of care does Caroline Nursing And Rehab offer?
Caroline Nursing And Rehab offers Skilled Nursing / Long Term Care.
Where is Caroline Nursing And Rehab located?
Caroline Nursing And Rehab is located at 520 Kerr Avenue in Denton, Maryland.
What do families say about Caroline Nursing And Rehab?
Reviews of Caroline Nursing and Rehab are sharply divided: some families praise a helpful admissions staff member and describe positive short-term rehab stays, while others report serious safety lapses and facility maintenance problems. The mix of a 3.7 rating from a small number of reviews reflects this split between good front-line staff experiences and troubling accounts of neglect and underinvestment.
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