MyLivingChoice
Caretenders, photo 1

Quick Facts

Medicare quality
4.5 of 5 stars

Home Health Compare

Medicare certified
Since 2018

What Families Think

Caretenders provides in-home physical therapy and hospice-related care in Epping, and most reviewers praise specific therapists by name for their skill and compassion during recovery. One reviewer described a negative experience with a different staff member's bedside manner, contrasting with the many positive comments.

The Good

  • Multiple reviewers praise physical therapists by name
  • Therapists described as knowledgeable and patient
  • Helped patients regain mobility after surgery
  • Personalized, in-home rehabilitation care

The Bad

  • One report of a staff member being rude and dismissive
  • One reviewer noted a favorite past therapist no longer works there

AI-generated from reviews and community data.

Caretenders is a home health agency serving Epping, New Hampshire offering Home Health. Families rate it 4.6 out of 5 across 9 reviews.

About Caretenders

Caretenders is a home health and hospice community in Epping, New Hampshire.

Families rate Caretenders 4.6 out of 5 based on 9 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Caretenders

Home Health

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Reviews of Caretenders

4.6overall · 9 ratings combined

4.6★ on Google (9)

Wade Krause

Nov 2025

via Google

I was very pleased with the excellent care I received from Shannon she spent time explaining what I was and would be going through going forward with my rehab Her positive attitude and her sense of humor made things work for me and I can truly say that Shannon is the Best Therapist out there! Please Thank her again for me

Joan Gluck

Jun 2025

via Google

Dave was an excellent Physical Therapist, with patience, caring, and expertise. I made wonderful progress with his coaching and guidance. Thanks "Coach!"

Grammy Hafey

Apr 2025

via Google

My experience with Dan and Shannon after my hip surgery was wonderful. Both of them were patient, kind, and guided me through my physical therapy with kindness and answered all my many questions knowledgeably.

Richard Heidt

Apr 2023

via Google

I can’t say enough about Caretenders and specifically Shannon my physical therapist! She is extremely knowledgeable, listened to all my questions and took the time to ensure everything I was doing I was doing right so I would recover as quickly as possible. I trust her wholeheartedly with my recovery and I highly recommend her for your recovery!

RG M

Jul 2022

via Google

Dominique came into my apartment with an attitude of superiority. She studied my script bottles and talked down to me. She was rude to my daughter. No smiles, nothing friendly at all. I decided that since this was my 2nd surgery of this type, i didn't need her. Cancelled. The guy I had previously from Caretenders, Mark, was wonderful, kind, helpful, and funny. He's not there anymore.

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Ask about availability, hourly rates, or a free in-home assessment. Your details go only to Caretenders, never sold or shared.

Medicare Quality of Care

Caretenders is a Medicare-certified home health agency (certified since 2018). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

4.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency80%US 79%
  • Rated their overall care 9 or 10 out of 1085%US 85%
  • Care was given in a professional way89%US 89%
  • The team communicated well88%US 86%
  • The team discussed medicines, pain and home safety77%US 82%

152 completed patient surveys, 26% response rate.

Hospital outcomes

  • Discharged to the community91%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)8%US 11%Same as

How patients did

  • Care started within 2 days of referral99%US 94%
  • Patients got better at walking or moving around94%US 83%
  • Patients got better at getting in and out of bed91%US 83%
  • Patients got better at bathing94%US 86%
  • Patients' breathing improved96%US 85%
  • Patients got better at taking medications correctly93%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations76%US 61%

Service area

Caretenders reports serving 64 ZIP codes, including Manchester, Nashua, Rochester, Dover, Amherst, Atkinson, Auburn, Barrington, Bedford, Candia and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 307093. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Caretenders offer?

Caretenders offers Home Health.

Where is Caretenders located?

Caretenders is located at 285 Calef Hwy Suites 106-107 in Epping, New Hampshire.

What do families say about Caretenders?

Caretenders provides in-home physical therapy and hospice-related care in Epping, and most reviewers praise specific therapists by name for their skill and compassion during recovery. One reviewer described a negative experience with a different staff member's bedside manner, contrasting with the many positive comments.

Does Medicare cover care from Caretenders?

Yes. Caretenders is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 4.5 out of 5 stars.

Do I need a referral to use Caretenders?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Caretenders?

Submit the Request Information form on this page to connect with Caretenders and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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Nearby Communities

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