MyLivingChoice

Carelink Home Health

851 Burlway Road, Suite 502

3(2 ratings)· Burlingame average: 4.8

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Carelink Home Health logo

Quick Facts

Medicare quality
3.5 of 5 stars

Home Health Compare

Medicare certified
Since 2012
Therapy services
Physical, occupational and speech therapy delivered in the home
Ownership
Privately owned agency, not part of a chain
Medicare quality rating
3.5 out of 5 stars from Medicare
Medicare certification
Certified by Medicare since 2012

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Carelink Home Health is a privately owned, Medicare-certified agency offering skilled nursing and therapy visits at home. With only two Google reviews, feedback is split: one family praises a punctual, devoted caregiver, while another found the therapists good but the office disorganized and poor at communicating.

What reviewers praise

  • Individual caregiver described as punctual and devoted
  • Therapists praised by one reviewer
  • Medicare rates patient care 3.5 out of 5 stars
  • Offers nursing, PT, OT, speech therapy and social services
  • Medicare certified since 2012

What reviewers flag

  • One report of a disorganized office and poor communication with family
  • Reviewer had to call repeatedly to learn about a relative's care
  • Only two Google reviews, so limited feedback to go on
  • No published pricing

AI-generated from reviews and community data.

Carelink Home Health is a home health agency serving Burlingame, California offering Home Health.

About Carelink Home Health

Carelink Home Health is a Medicare-certified home health agency serving Burlingame, CA and has been Medicare certified since 2012. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.

Medicare rates the quality of patient care at Carelink Home Health 3.5 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.

Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.

Types of Care at Carelink Home Health

Home Health

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Reviews of Carelink Home Health

3overall · 2 ratings combined

3★ on Google (2)

Jo Balme

Jul 2023

via Google ↗ · Report

I had a good experience with the individual therapists who work for Carelink but a bad experience with the office. They seem really disorganized and don't keep you informed of what's going on (in this case, the care of a family member). You have to call and pester them to find out what's happening - it feels like they're doing the bare minimum. I didn't choose them in the first place but I would avoid working with them in the future.

Stan Assa

Mar 2022

via Google ↗ · Report

Marissa was assigned to help my wife and I. She has been absolutely WONDERFUL to both of us! She comes when she’s supposed to and goes to work immediately! She has become more than a helper, she has become part of the family!

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By submitting, you're okay with us and Carelink Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Carelink Home Health is a Medicare-certified home health agency (certified since 2012). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.5 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

1.0 / 5 patient survey rating

  • Would definitely recommend the agency52%US 79%
  • Rated their overall care 9 or 10 out of 1067%US 85%
  • Care was given in a professional way73%US 89%
  • The team communicated well69%US 86%
  • The team discussed medicines, pain and home safety74%US 82%

97 completed patient surveys, 15% response rate.

Hospital outcomes

  • Discharged to the community83%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)5%US 4%Same as
  • Preventable hospital visits during care (lower is better)13%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around88%US 83%
  • Patients got better at getting in and out of bed90%US 83%
  • Patients got better at bathing90%US 86%
  • Patients' breathing improved92%US 85%
  • Patients got better at taking medications correctly88%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations78%US 61%

Service area

Carelink Home Health reports serving 74 ZIP codes, including San Francisco, Palo Alto, Redwood City, San Mateo, Novato, Daly City, Oakland, San Rafael, Sausalito, Antioch and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 059364. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Carelink Home Health offer?

Carelink Home Health offers Home Health.

Where is Carelink Home Health located?

Carelink Home Health is located at 851 Burlway Road, Suite 502 in Burlingame, California.

What do families say about Carelink Home Health?

Carelink Home Health carries a 3.0 out of 5 rating from 2 Google reviews. Carelink Home Health is a privately owned, Medicare-certified agency offering skilled nursing and therapy visits at home. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Carelink Home Health?

Yes. Carelink Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.5 out of 5 stars.

Do I need a referral to use Carelink Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Carelink Home Health?

Submit the Request Information form on this page, or contact Carelink Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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