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Care IV Home Health

438 East Millsap Road

4.1(9 ratings)· Fayetteville average: 4.3

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Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 2018
Medicare quality rating
Rated 3.0 out of 5 stars by Medicare
Ownership
Privately owned home health agency
Medicare certification history
Medicare-certified in this area since 2018
Clinical services at home
Offers skilled nursing, PT, OT, speech therapy

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Care IV Home Health in Fayetteville, AR draws sharply divided feedback: several reviewers, including a discharge social worker, praise responsive staff and skilled therapists, while other reviewers report poor communication and dismissive customer service. Medicare rates the agency's quality of patient care at 3.0 out of 5 stars.

What reviewers praise

  • Reviewers praise engaging, punctual, knowledgeable therapists
  • Staff called responsive and willing to help patients
  • Nurses described as professional and attentive during IV therapy
  • Some patients return to use services again

What reviewers flag

  • Several reviewers report poor communication and unresponsiveness
  • One review described staff as short and dismissive on calls
  • One report of conflicting information about services offered online vs by phone

AI-generated from reviews and community data.

Care IV Home Health is a home health agency serving Fayetteville, Arkansas offering Home Health. Families rate it 4.1 out of 5 across 9 reviews.

About Care IV Home Health

Care IV Home Health is a Medicare-certified home health agency serving Fayetteville, AR and has been Medicare certified since 2018. Services offered in the home include skilled nursing, physical therapy, occupational therapy, speech therapy, medical social services and home health aide visits. The agency is privately owned.

Medicare rates the quality of patient care at Care IV Home Health 3.0 out of 5 stars, based on how quickly care starts, how often patients improve at walking, bathing and managing medications, and how often they are readmitted to the hospital.

Home health is short-term, doctor-ordered clinical care at home, typically after a hospital stay or during recovery, and Medicare covers it in full when the patient qualifies. Families who need ongoing help with daily living, such as bathing, meals and companionship, should also compare non-medical home care agencies nearby.

Types of Care at Care IV Home Health

Home Health

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Reviews of Care IV Home Health

4.1overall · 9 ratings combined

4.1★ on Google (9)

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Amanda Harp

Aug 2025

via Google ↗ · Report

CareIV has been one of the best companies to work with. As a social worker for a skilled nursing facility, I appreciate the responsiveness from Jackie P., and her willingness to help “rehome” a referral if CareIV is out of network or unable to accommodate a persons needs. I’ve heard nothing but great things from patients that have discharge with CareIV’s services, and returning patients have chosen to utilize their services again and again-which tells me they’ve been satisfied! If the therapists and nurses working for CareIV are half as wonderful as Jackie, I know you will be well taken care of!!

Chelsie

Apr 2025

via Google ↗ · Report

CareIV not only meets no exceeds client expectations they do it with dignity and respect. Everyone on the CareIV team is top tier, A+ caring humans!

Jacob Holt

Oct 2024

via Google ↗ · Report

You'd likely be better serviced by any other home health agency in Northwest Arkansas. In my experience, they care the least about their patients of all the home health agencies in NWA. Update October 2024 They are still probably the worst home health agency in NWA.

Steven Adams

Mar 2024

via Google ↗ · Report

First, I sent an inquiry via their online form and never heard anything. Then, I called in to ask some questions about personal care services. I was told that they don't provide personal care even though there's a section on their website under home care services for personal care. When I mentioned that part of their website, the lady I was talking to just restated that they don't provide it and quickly ended the call. I was going to ask about physical therapy as well, but the lady was so short with me, that I didn't even bother. I think they need to be responsive when people send messages, update their site if they don't offer the service, and get people that will take more time with potential customers.

Brian Nussbaum

Mar 2024

via Google ↗ · Report

Care IV therapist were excellent. Engaging, punctual, knowledgeable and would push me. The support staff was knowledgeable and always willing to help. I would recommend highly.

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Have you already been in touch with Care IV Home Health?

By submitting, you're okay with us and Care IV Home Health reaching out by phone, email or text.Always free for families. You choose which agencies hear from you, and we never rank agencies by what they pay us. An agency we introduce you to pays us a flat fee for the introduction, whether or not you hire them, never you. Those agreements are our only tie to the agencies we list. If an agency stops meeting our qualifications, for example its licence lapses, we stop listing it as an option. How we work · FAQ

Medicare Quality of Care

Care IV Home Health is a Medicare-certified home health agency (certified since 2018). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency82%US 79%
  • Rated their overall care 9 or 10 out of 1089%US 85%
  • Care was given in a professional way91%US 89%
  • The team communicated well86%US 86%
  • The team discussed medicines, pain and home safety80%US 82%

106 completed patient surveys, 27% response rate.

Hospital outcomes

  • Discharged to the community73%US 80%Same as
  • Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
  • Preventable hospital visits during care (lower is better)14%US 11%Same as

How patients did

  • Care started within 2 days of referral100%US 94%
  • Patients got better at walking or moving around85%US 83%
  • Patients got better at getting in and out of bed89%US 83%
  • Patients got better at bathing92%US 86%
  • Patients' breathing improved87%US 85%
  • Patients got better at taking medications correctly90%US 81%
  • Patients who had a fall with major injury (lower is better)4%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations78%US 61%

Service area

Care IV Home Health reports serving 38 ZIP codes, including Fayetteville, Springdale, Bella Vista, Bentonville, Rogers, Avoca, Canehill, Cave Springs, Centerton, Clarksville and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 047179. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does Care IV Home Health offer?

Care IV Home Health offers Home Health.

Where is Care IV Home Health located?

Care IV Home Health is located at 438 East Millsap Road in Fayetteville, Arkansas.

What do families say about Care IV Home Health?

Care IV Home Health carries a 4.1 out of 5 rating from 9 Google reviews. Care IV Home Health in Fayetteville, AR draws sharply divided feedback: several reviewers, including a discharge social worker, praise responsive staff and skilled therapists, while other reviewers report poor communication and dismissive customer service. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

Does Medicare cover care from Care IV Home Health?

Yes. Care IV Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use Care IV Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit Care IV Home Health?

Submit the Request Information form on this page, or contact Care IV Home Health directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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