Care and Help Home Care Agency LLC

329 N 7th St

3(10 ratings)· Allentown average: 4.4

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Care and Help Home Care Agency LLC — photo 1

Quick Facts

Client community: Largely serves Spanish-speaking Hispanic clients
Other locations: Also runs a separate Philadelphia office

What Families Think

Reviews for this Allentown home care agency are mixed, averaging 3 out of 5 stars on Google. Some families praise attentive, caring aides, while others describe communication breakdowns, administrative mix-ups, and problems following a change in management.

The Good

Praised as careful and attentive to clients
Staff described as excellent by some reviewers

The Bad

Several reports of missed calls and poor on-call responsiveness
One report of records/paperwork lost in the system
One report that a manager did not speak Spanish for Hispanic clients
One reviewer says the office is inconsistent compared to Philadelphia location

AI-generated from reviews and community data.

About Care and Help Home Care Agency LLC

Care and Help Home Care Agency LLC is a home health and hospice community in Allentown, Pennsylvania.

Families rate Care and Help Home Care Agency LLC 3 out of 5 based on 10 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Home Health and Hospice

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Reviews

3overall · 10 ratings combined

3★ on Google (10)

Karla colora michelle

Jun 2026

via Google ↗

The agency has literally become inexplicable since the new manager arrived; nothing is the same. My patient no longer felt comfortable and wanted to switch, and I'm thinking of taking my other patient with me. I don't like it anymore. That manager doesn't speak any Spanish, nor does she understand it. How is it possible that you put someone who doesn't speak Spanish in a community that's only Hispanic? Sometimes I go because I want to talk to Tanya, and sometimes she's not there, and she tries to help me, but she doesn't understand me. Tanya doesn't answer the phone. I always call her on WhatsApp because I feel more comfortable that way, and she doesn't answer the phone, even though she always used to. Lately, she just hasn't responded at all. I was here because of Maria, but I think I'm leaving and taking my patient with me.

Carlos Velez

Apr 2026

via Google ↗

This company it’s not worth applying for! My mom have experienced as a home care she apply in junuary when she stop by the office they don’t even have her in the system after she apply and she did also TB result but they don’t have anything in the system really a waste of time. Bad company!

beloved otero

Apr 2025

via Google ↗

The philadelphia office is really good. This office always messing up and don't know what the other is doing. On call no good. My client is tired of them