Bob Williams
Aug 2026
Horrible place. Like a prison.
1 / 4CMS Care Compare
Canterbury Place is a skilled nursing, rehabilitation, and memory care community in Lawrenceville, Pittsburgh, affiliated with UPMC Senior Communities. Reviews are sharply mixed: several families describe serious care lapses, including slow response to call buttons, understaffing, and cleanliness problems, while at least one reviewer praised a short rehab stay and called the food and staff excellent.
AI-generated from reviews and community data.
Canterbury Place is a senior living community in Pittsburgh, Pennsylvania offering Memory Care and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.8 out of 5 across 69 reviews.
Canterbury Place is a personal care, skilled nursing, rehabilitation, and memory care community located in historic Lawrenceville in Pittsburgh, Pennsylvania. Part of UPMC Senior Communities and managed by Oakdale Seniors Alliance, it provides care in a home-like environment.
The community offers skilled nursing and rehabilitation services delivered by a professional team including certified nurse practitioners, registered nurses, licensed practical nurses, and certified nursing assistants. These staff work to enhance quality of life and help residents return to their highest level of independent functioning, addressing physical, psychological, and social needs.
In 2015 and 2016, Canterbury Place added 35 private skilled nursing and rehabilitation short-stay beds across two floors as part of the UPMC Rehabilitation Institute. These units serve patients requiring shorter stays with rehabilitation to strengthen their abilities before returning home. Rehabilitation services are an integral part of the complete care program available to residents.
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Help Me Choose3.8overall · 69 ratings combined
3.8★ on Google (69)
Bob Williams
Aug 2026
Horrible place. Like a prison.
Parris White
Aug 2026
I was there for ten days i enjoyed every minute everyone was so helpful food was great can’t say enough god bless you all Parris D White SR
Mary McNulty
Aug 2026
It was a nightmare. She went for rehabilitation for her hip.Left there in ambulance to Shadyside hospital with sepsis, uti, and the med they gave her made her pyhscotic and unable to swallow. I read about it and it specifically says not to be used for dementia, infection, and like 3 other things that she had or has. I brought her home to die. Within 2 days she started to come around. She ate and drank like a champ .Laughed and talked. Unfortunately the damage had been done and we lost her due to the sepsis.<br>THEY ARE WAY TOO UNDERSTAFFED..
Lauren Ross
Aug 2026
My 87 year old father was sent to the skilled nursing unit at Canterbury Place after falling/spending a week at Presbyterian Hospital. The level of care on the first floor was abominable. He would ring the buzzer for more than an hour and no one would check on him. When an aide/nurse would come in, he was told that they have 49 other patients they need to attend to. He soiled himself while waiting for someone to help him to the bathroom. He was left on the toilet for 30 minutes, despite ringing the buzzer multiple times. When an aide finally came in, my father said, "I've been ringing the buzzer for 30 minutes" and was told , "we know, you've rung it 9 times". No one turned off the light in his room all night long, despite him trying to get someone to do so.<br>I called the administrator, Rich Leonard, twice about the issues and asked if he could send a dr. or PA to see my dad because my dad had lost 15 lbs after being there for 5 days. A dr./PA was never sent to see him. The dietician ordered Boost to be delivered with his meals and he didn't get any for three days, despite me calling and talking to the social worker and nurse. Thankfully, I was able to get him moved to a different facility after more than a week. My father told me he felt like he could have died in his bed and no one would have even known for hours.<br>It was an extremely sad and scary experience for my 87 year old father and for me (trying to manage it from afar). I find it contemptible that this sort of treatment is allowed to continue in this country in 2026.
Theresa McClain
Jun 2026
The staff was very friendly but the facility did not smell good and floors were dirty.
10 inspection visits in the last three years, 46 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Mar 4, 2026
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2026
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionPast Non-Compliance
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Mar 4, 2026
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 23, 2026
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Provide care or services that was trauma informed and/or culturally competent.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 23, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 13, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 26, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jul 8, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 6, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 4, 2025
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Observe each nurse aide's job performance and give regular training.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 28, 2025
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 28, 2025
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Severity C of L: potential for minimal harm, widespreadFound during a complaint inspectionCorrected Dec 6, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 2, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Mar 15, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 15, 2024
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Canterbury Place offers Memory Care and Skilled Nursing / Long Term Care.
Canterbury Place is located at 310 Fisk Street in Pittsburgh, Pennsylvania.
Canterbury Place is a skilled nursing, rehabilitation, and memory care community in Lawrenceville, Pittsburgh, affiliated with UPMC Senior Communities. Reviews are sharply mixed: several families describe serious care lapses, including slow response to call buttons, understaffing, and cleanliness problems, while at least one reviewer praised a short rehab stay and called the food and staff excellent.
Canterbury Place had 10 government inspection visits in the last three years, with 46 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
Submit the Request Information form on this page to connect with Canterbury Place and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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