3.4(11 ratings)· Richmond Hill average: 4.4
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CMS Care Compare
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Bryan County Health & Rehab are largely positive, with families praising longtime staff for compassionate care over many years, though one family reported a serious safety failure involving a loved one who died shortly after being moved to the facility's memory care ward. Other reviewers mention staff turnover as an ongoing challenge.
AI-generated from reviews and community data.
Bryan County Health & Rehab is a senior living community in Richmond Hill, Georgia offering Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.4 out of 5 across 11 reviews.
Bryan County Health & Rehab is a skilled nursing and long-term care facility in Richmond Hill, Georgia, licensed for 100 residents. The community has been operating since the mid-1990s and serves residents requiring skilled nursing care, including specialized Alzheimer's units.
Family feedback reflects deep divisions in experience. Multiple visitors have praised the warmth and attentiveness of staff, noting that caregivers show genuine affection for residents and greet families with genuine friendliness. One family noted they have returned to the facility repeatedly across decades because "the quality and care has never changed." However, other families have reported serious concerns about resident care and staff conduct, including reports of verbal mistreatment. Staff turnover has been a recurring frustration, with one family noting difficulty maintaining continuity as good caregivers leave, though they expressed satisfaction with current team members.
The facility's physical environment is dated according to some families, though care quality has been the primary focus of feedback. Rated 3.4 out of 5 stars across 11 Google reviews, the community shows polarized experiences, multiple five-star reviews sit alongside lower ratings reflecting significant care concerns that prospective residents and families should discuss directly with the facility.
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Help Me Choose3.4overall · 11 ratings combined
3.4★ on Google (11)
Charles White
May 2026
I went to Bryan County Health and Rehab Center today to visit a friend for her 90th birthday. Let me tell you the care and compassion I seen in all the staff I interacted with was phenomenal. Everyone was extremely friendly and happy from the residents to the staff and every staff member I came into contact with greeted me with a smile and hello. One person that really stood out was Ashley! She went above and beyond to make my dear friends day special.
Janet Johnson
Oct 2025
Overall. I have been pleased with the facility and the care given to my sister. My only real complaint is there has been a lot of turnover. We would get a really good CNA, get to know her, and she'd be gone. However, I feel as if we have hit the jackpot with our newest CNA, Annette Tremble. She's has been wonderful. Thank you, Ms Annette and please stick around!
Shannon Patrick
Aug 2025
I had a horrible and very upsetting experience with this nursing home .I think about what my Grandma went through every day after we had to put her in here .She was put into the Alzheimer's ward ,and she was only there one week , before she died ! Of course her mind wasn't good ,so she threw her diaper on the ground and she told me that her nurse cussed her out for it ! I immediately went to the front office and complained about the nurse ,but nothing was done .In the next couple of days ,I went to see her in the morning and she wasn't on her room ,so I asked where she was ,and they said she had been having problems breathing and had an oxygen tank on her ,but never called me to tell me !! So,as soon as I got there ,they called the ambulance and rushed her to the hospital,I drive behind the ambulance,and when we got to St.Josephs hospital,the Dr said she was given too much blood pressure medicine and it caused her kidneys to fail ,and she was dying ,she died an hour later 😥. I still feel without a doubt that her nurse killed her .I really hope and 🙏 Pray she isn't still working there .Nurses should be kind and compassionate!
Denise Camuti
Apr 2024
My mom was here the last 2.5 years of life and they were very good to her. The staff is very caring with the patients and family. The only reason I gave it 4 stars instead of 5 was that it does need updating of the interior. I would definitely recommend it though!
Pamela White
Dec 2021
This facility has been open since the mid 1990's and several of my family members have lived here throughout the years since it opened. My mom is now a resident here and they are just as caring now as they were when it was brand new! Their quality and care has never changed! You can tell the nurses and staff have lots of love for their job and the people that live here! They are the best! You will never find a better facility for your family member! Bryan County Health Care gets 5 + stars from our family!!
4 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 27, 2026
Establish an Emergency Preparedness Program (EP).
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 18, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2026
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 18, 2026
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2026
Allow residents to self-administer drugs if determined clinically appropriate.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2026
Ensure services provided by the nursing facility meet professional standards of quality.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 27, 2026
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 27, 2025
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 28, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 28, 2025
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadFound during a complaint inspectionCorrected May 28, 2025
Install an approved automatic sprinkler system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2025
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2025
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2025
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2025
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2025
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 28, 2025
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Ensure proper usage of power strips and extension cords.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 28, 2025
Install a fire alarm system that can be heard throughout the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2022
Have restrictions on the use of portable space heaters.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2022
Ensure proper usage of power strips and extension cords.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2022
Establish procedures for tracking staff and patients during an emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2022
Establish policies and procedures for medical documentation.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2022
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2022
Establish policies and procedures for volunteers.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2022
Establish methods for sharing information.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2022
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 30, 2022
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2022
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2022
Install emergency lighting that can last at least 1 1/2 hours.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2022
Have restrictions on the use of highly flammable decorations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2022
Have power receptacles that are properly grounded.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2022
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2022
Reasonably accommodate the needs and preferences of each resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2022
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 30, 2022
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Bryan County Health & Rehab offers Skilled Nursing / Long Term Care.
Bryan County Health & Rehab is located at 127 Carter St in Richmond Hill, Georgia.
Bryan County Health & Rehab carries a 3.4 out of 5 rating from 11 Google reviews. Reviews of Bryan County Health & Rehab are largely positive, with families praising longtime staff for compassionate care over many years, though one family reported a serious safety failure involving a loved one who died shortly after being moved to the facility's memory care ward. Other reviewers mention staff turnover as an ongoing challenge. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Bryan County Health & Rehab had 4 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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