MyLivingChoice

Brookside Skilled Nursing Hospital

2620 Flores Street

3.1(32 ratings)· San Mateo average: 3.7

Brookside Skilled Nursing Hospital, photo 11 / 5

Quick Facts

Total units
96
Medicare rating
5 of 5

CMS Care Compare

Ownership
Non profit, Corporation
Certified beds
96
Training role
Serves as a training site for nursing students
Personalized care choices
Residents choose meals, sleep schedules, bathing routines

What Families Think

Reviews of Brookside are sharply divided: several families praise the cleanliness, communication, and attentive staff (especially administrator Elsa and specific caregivers), while one report describes serious lapses in pain medication timing and fall-prevention after a resident's fall. Most recent reviewers describe a well-maintained, recently updated facility with good food and responsive intake/communication for families living far away.

The Good

  • Multiple reviewers praise cleanliness and updated facility
  • Staff and administrator (Elsa) described as caring, responsive
  • Good communication with out-of-town family members
  • Food quality noted as better than other facilities
  • Attentive care for residents with high mobility/memory needs
  • Special touches like themed activities and decorations

The Bad

  • One report of delayed pain medication and inadequate fall prevention
  • One reviewer described nursing staff as overworked and stretched thin

AI-generated from reviews and community data.

Brookside Skilled Nursing Hospital is a senior living community in San Mateo, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.1 out of 5 across 32 reviews.

About Brookside Skilled Nursing Hospital

Brookside Skilled Nursing Hospital is a skilled nursing facility in San Mateo, California, providing both long-term residential care and short-term therapy services.

The facility emphasizes a home-like environment where residents are treated as honored individuals. Brookside offers residents choices in meals, sleep schedules, bathing preferences, and other personal care options to support personalized, individualized care.

The community regularly meets with residents to gather feedback on how to make the facility feel more personalized and homelike, demonstrating a commitment to adapting to resident preferences and creating a comfortable living environment.

Types of Care at Brookside Skilled Nursing Hospital

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities (Happy Hour, Wine Tasting, Dances, Karaoke)

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Help Me Choose

Reviews of Brookside Skilled Nursing Hospital

3.1overall · 32 ratings combined

3.1★ on Google (32)

Jane Yang

Jul 2026

via Google

Brookside nursing home changed my perception about nursing home. This is a loving place where staff are well trained and passionate toward patients. Elsa, the administrator, is very loving, kind, passionate and efficient, the best administrator I’ve ever met. She made this place home to the patients. The staff, Myla, Bradie, Debbie, Josephine are very kind and patient, take a great care of my mother and other patients. All the nurses and caregivers are amazing too. I’m very grateful to Elsa and Brookside for the beautiful work they do. It takes a lot of love, patience and passion to do this job. Thank you from the bottom of my heart. ❤️

Taila Lee

Feb 2026

via Google

Please do not send your loved one here. My 100-year-old grandmother was placed here after a fall and almost never received her pain medication on-time. When my mom asked the nurses how they would prevent my grandmother from falling again, they said, "oh, well, there's a mat there next to the bed." My mom had to visit and check on my grandmother every day to make sure her pain meds were being delivered (which they consistently were not), and it caused my grandmother and my family a lot of distress. The nurses here are completely overworked and my grandmother did not receive sufficient care, whose condition worsened considerably during her brief stay (we relocated her ASAP into a home because of how poor the treatment at Brookside was). If your family member is placed here with no other choice, please check on them frequently and advocate for them, especially if they have poor memory or significant pain.

E K

Jun 2025

via Google

My mother has been in and out of the hospital so many times that I forgot to leave a review for this SNF. My mother stayed at Brookside for about two months. In the beginning, she was sundowning a lot and heavily taxing staff. It is truly amazing how patiently they dealt with her. Eventually, she was comfortable enough to feel safe and secure at the facility. I visited my mother every day and always saw that the facility was immaculate. They pay a lot of attention to cleanliness and organization because of their manager, Elsa. The rooms and the facilities are extremely clean. I saw that one person posted in a picture of something dilapidated. However, It is just simply not true that the facility is not maintained. The facility smells and looks clean. If you encounter housekeeping, they will sweep and mop around even under the bed. Although my mother left three times a week for a dialysis when she would return, her room would be organized in the bed made. The Food at the facility is also very good compared to the other SNF my mother has stayed at. I highly recommend this place for your loved ones.

Liz Knight

Mar 2025

via Google

Our mom entered Brookside in November of 2022. Over the course of the 2+ years she was there, we found the staff and admin to be caring and in tune with her needs. Administrator Elsa Rodriquez was quick to respond to questions or concerns...Social Services director, Myla, as well! Mom was in her late 80s and needed much assistance due to mobility and memory issues. I do not know how one might feel if they are younger and needing to rehab with physical therapy, but we were impressed that Brookside serves as a training site for nursing students. Having students around brought some good energy. We also appreciated how the staff would provided special touches such as balloon displays for birthdays or other holidays. In fact, social director, Debbie, created beautifully themed bulletin boards and encouraged residents to engage in activities. A special acknowledgment must go to care nurse, Luca, (and various other CNAs) for taking extra special care of our mom. Oh...the cleaning staff should also be acknowledged as they were constantly cleaning floors, emptying trash, and even wiping baseboards. Brookside underwent a design change while Mom was there so many online photos are outdated. This place is refreshed and clean!

camila

Apr 2024

via Google

We had a very good experience with Brookside. When we were first set to be moved here after an emergency hospitalization, we were very nervous since the reviews seemed mixed. While my great uncle was the one receiving care, my great aunt and I were the ones mainly communicating with staff. The facility was much cleaner and more updated than in other online reviews, I think they did the floors since those photos were posted. Again, this is a well maintained facility with kind and eager staff. One of the doctors said to us before we went, most of these places are the same - you get out of it what you put in. If you are cooperative and non combative with the staff most of them will go out of their way when you need extra help. Everyone was very kind and willing to help and answer questions whenever we had any. The intake process and family communication were also very good. They kept in touch with listed contacts - which helped us so much since most of our family lives across the country. My great uncle could not walk or sit up by himself, and the help they gave him was outstanding. They cared for him better than my aunt could given his condition at the time! Everyone was attentive, kind, and helpful. The admin (I remember Elsa, the manager I believe), nurses, therapists, cleaners, food coordinator, everyone that came through the door. We were pleasantly surprised with our experience, and wanted to leave this review for any other curious family members.

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Government Inspection History

5 inspection visits in the last three years, 48 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Apr 16, 2026Fire Safety StandardHealth Standard9 citations
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jun 1, 2026

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2026

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Ensure medication error rates are not 5 percent or greater.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jun 1, 2026

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 1, 2026

  • Install a fire alarm system that can be heard throughout the facility.

    Severity C of L: potential for minimal harm, widespreadCorrected May 1, 2026

  • Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.

    Severity B of L: potential for minimal harm, patternNo revisit needed

Mar 28, 2025Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 28, 2025

Oct 25, 2024Fire Safety StandardHealth Standard12 citations
  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 25, 2024

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2024

  • Ensure medication error rates are not 5 percent or greater.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 25, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 14, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2024

  • Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 25, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 14, 2024

  • Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.

    Severity B of L: potential for minimal harm, patternCorrected Nov 25, 2024

Sep 18, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

Jan 14, 2022Fire Safety StandardHealth Standard25 citations
  • Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2022

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Feb 16, 2022

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Feb 16, 2022

  • Establish policies and procedures for medical documentation.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Provide family notifications of emergency plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Establish staff and initial training requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Conduct testing and exercise requirements.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Have properly located and lighted "Exit" signs.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Install a fire alarm system that can be heard throughout the facility.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Have an alternate power supply for its alarm system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Properly provide smoke detection systems in areas open to corridors.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2022

  • Ensure services provided by the nursing facility meet professional standards of quality.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2022

  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2022

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 16, 2022

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Have restrictions on the use of portable space heaters.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Feb 8, 2022

  • Ensure resident rooms hold no more than 4 residents; for new construction after November 28, 2016, rooms hold no more than 2 residents.

    Severity B of L: potential for minimal harm, patternCorrected Feb 16, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Brookside Skilled Nursing Hospital offer?

Brookside Skilled Nursing Hospital offers Skilled Nursing / Long Term Care.

Where is Brookside Skilled Nursing Hospital located?

Brookside Skilled Nursing Hospital is located at 2620 Flores Street in San Mateo, California.

What do families say about Brookside Skilled Nursing Hospital?

Reviews of Brookside are sharply divided: several families praise the cleanliness, communication, and attentive staff (especially administrator Elsa and specific caregivers), while one report describes serious lapses in pain medication timing and fall-prevention after a resident's fall. Most recent reviewers describe a well-maintained, recently updated facility with good food and responsive intake/communication for families living far away.

How did Brookside Skilled Nursing Hospital do on recent health and safety inspections?

Brookside Skilled Nursing Hospital had 5 government inspection visits in the last three years, with 48 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Brookside Skilled Nursing Hospital?

Submit the Request Information form on this page to connect with Brookside Skilled Nursing Hospital and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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