1 / 5CMS Care Compare
Reviewers consistently praise Brookside Healthcare Center for its rehabilitation and physical therapy services, describing a clean, welcoming environment and attentive, compassionate staff. Families note strong communication through team care meetings and quick nurse response times, especially for residents recovering from surgery.
AI-generated from reviews and community data.
Brookside Healthcare Center is a senior living community in Redlands, California offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Outdoor Patio and Gathering / Activity Spaces. Families rate it 3.9 out of 5 across 166 reviews.
Brookside Healthcare Center is a skilled nursing and long-term care facility in Redlands, California, with a licensed capacity of 97 residents. The community provides rehabilitation services and ongoing nursing care for patients recovering from surgery or managing chronic conditions.
Families consistently praise the quality of care and cleanliness throughout the facility. Staff members are described as well-trained, kind, and responsive, one family noted the facility "really get[s] to know you so they know what care to give." The rehabilitation therapy program receives particular recognition from patients recovering from procedures like orthopedic surgery. A welcoming courtyard provides outdoor space for residents and visitors, and families highlight the collaborative approach to care, including team meetings where multiple departments meet with residents and families together.
The 3.9-star rating across 166 Google reviews reflects consistently positive feedback, with families emphasizing the cleanliness of the facility, the friendliness of the atmosphere, and the responsiveness of nursing staff to call buttons and care requests.
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Help Me Choose3.9overall · 166 ratings combined
3.9★ on Google (166)
Vicki Carlson
Jul 2026
We didn’t have high hopes for good care before my husband was admitted. We quickly put that idea to rest. The facility is clean and welcoming.The staff is excellent. PT has been right on point. We are very happy that we wound up at Brookside.
Jeanette Bond
Jun 2026
This is by far the best place to recover from surgeries where you must do physical therapy to keep on living life. It's beautiful outside in the courtyard where families can visit or for patients that like to be outside and relax. Every staff member was very friendly and the atmosphere was like sunshine. So fresh and so clean. Brookside Healthcare Center is a blessing. Go by and check it out because you won't be disappointed. Thank you to all the staff for helping my Dad.
anthony sanchez
Jun 2026
This was a great experience. The treatment I received was professional and caring. The Dr's,nurses and staff were very caring and compassionate. The food was tasty. The repairs were timely with a good crew.
Marilyn Davidian
May 2026
My recent experience at Brookside Healthcare Center was outstanding. I was there for rehab after surgical repair of a broken femur. The staff members are well trained and kind, the facility is very clean, and the rehab therapy is truly amazing. My experience with specific caregivers was as follows: Debra, a night CNA who came at all hours to take care of my needs, no matter how difficult or unpleasant. Jane, the day CNA who also helped me through unpleasant tasks and also made sure my room was kept in good order. Both nurses were extremely kind and never complained, even when they were extremely busy. In the therapy room, I mostly worked with Ken for physical therapy. He worked with my physical limitations and always encouraged me to try harder, even when it was difficult to do the necessary exercises to stretch and strengthen my muscles. We worked on balance, standing, transferring to chairs, and walking safely with a walker. For occupational therapy, I worked mainly with Maryann and Erin. They taught me how to do daily tasks safely, such as working in the kitchen, approaching my closet to reach items, using various home aids to use the bathroom, and changing my clothes safely. They also worked with me on upper body strengthening. Julia is the director of rehab who oversees the details of running the department and she was very helpful with scheduling and planning my care. There are so many other staff members who made my stay pleasant and helped me reach the ultimate goal of returning home. All were kind, courteous, and pleasant. It was extraordinary. I highly recommend Brookside Healthcare Center for rehab care.
juliet conlon
May 2026
They really get to know you so they know what care to give. I really liked the team meeting where every department met with us at one time. It made it easy to address any needs. I love the call button that brings the nurse. They always try to be fast.
8 inspection visits in the last three years, 49 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Have properly installed hallway dispensers for alcohol-based hand rub.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2024
Inspect, test, and maintain automatic sprinkler systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2024
Have power receptacles that are properly grounded.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2024
Provide and implement an infection prevention and control program.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 2, 2024
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 4, 2024
Use approved construction type or materials.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 2, 2024
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 4, 2024
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
Provide properly protected cooking facilities.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2024
Provide safe and appropriate respiratory care for a resident when needed.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Sep 24, 2024
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jul 26, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 11, 2024
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Nov 27, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 9, 2023
Dispose of garbage and refuse properly.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected May 13, 2022
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2022
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2022
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2022
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 13, 2022
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2022
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2022
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2022
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2022
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2022
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2022
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 13, 2022
Use approved construction type or materials.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2022
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2022
Properly select, install, inspect, or maintain portable fire extinguishes.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2022
Have properly installed electrical wiring and gas equipment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected May 9, 2022
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2019
Conduct testing and exercise requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 22, 2019
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Aug 15, 2019
Have properly located and lighted "Exit" signs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2019
Have simulated fire drills held at unexpected times.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2019
Inspect, test, and maintain automatic sprinkler systems.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2019
Have generator or other power source capable of supplying service within 10 seconds.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 22, 2019
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Aug 15, 2019
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Brookside Healthcare Center offers Skilled Nursing / Long Term Care.
Brookside Healthcare Center is located at 105 Terracina Blvd in Redlands, California.
Reviewers consistently praise Brookside Healthcare Center for its rehabilitation and physical therapy services, describing a clean, welcoming environment and attentive, compassionate staff. Families note strong communication through team care meetings and quick nurse response times, especially for residents recovering from surgery.
Brookside Healthcare Center had 8 government inspection visits in the last three years, with 49 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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