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Reviews of Brookhaven Nursing & Rehabilitation Center are sharply divided: some families describe a clean, caring community for their loved ones, while others report serious lapses in basic care during short-term rehab stays. Complaints about staffing levels, hygiene, and medication administration appear repeatedly enough to warrant caution and direct questions to the facility.
AI-generated from reviews and community data.
Brookhaven Retirement Community is a senior living community in Brookville, Ohio offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Gathering / Activity Spaces, Social Activities and Housekeeping. Families rate it 3.1 out of 5 across 53 reviews.
Brookhaven Retirement Community is a licensed skilled nursing and independent living facility in Brookville, Ohio with a capacity of 99 residents.
Family experiences at Brookhaven are sharply divided. Those in independent living report satisfaction with cleanliness, staff attentiveness, medication management, and a welcoming atmosphere. However, families with loved ones in skilled nursing and short-term rehab describe serious concerns: inadequate meal provision including missed meals, rooms described as filthy with non-functional amenities, failure to administer prescribed medications, and neglect of basic care needs. One family removed their relative after 13 hours due to lack of care, while another reported their family member left soiled and without food or water access during recovery.
The facility holds a 3.1 out of 5 star rating based on 53 Google reviews, reflecting the substantial gap between positive independent living experiences and deeply negative skilled nursing accounts.
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Help Me Choose3.1overall · 53 ratings combined
3.1★ on Google (53)
Todd Davis
Mar 2026
You will not find a nicer place for people who are in need of independent living or dependent. If you do, you’re very lucky! We visited several retirement homes around our area and I also have experience dealing with retirement homes in the past. Not only is the building top notch, the staff is the best. Don’t believe me, ask them how long they have worked there.
Dee Carrington
Jul 2025
My uncle was in there 17 days. The care and food were horrible most of the time. One night he only had a piece of pizza that looked like card board and a cup of fruit. They never gave him the drink he wanted and we always had to have them bring something else. One day he did not get breakfast or lunch. A friend that was there went and asked for him to get some food. Call lights were not answered for hours especially at night. Until we complained he was never got up on the bedside commode and he could do this. Very understaffed at night. I am truly saddened by all this and it makes me feel like crying. He called his daughter on several occasions and she had to come in to help with the urinal. No one would answer the phone at the facility. He had no bath until day 17 when we removed him. He was totally independent before his fall and surgery and he was there to rehab to return home. They used most of his skilled days and he was no closer to being able to return home. They were going to begin charging $500.00 per day on private pay the day we removed him. Other places were much cheaper. This man is sharp as a tack and knows what is going on. He received no Occupational Therapy until a few days before we removed him. Physical Therapy was okay but not enough to get him independent. He was left lying in urine and bowel for 4 hrs one day. His daughter was there. No recliners in any of the rooms we saw. There were some good staff there, but if no family had been around to notice, he would have never returned home. After one week at the place we took him to on day 17, he is now walking over 185 ft with a walker, doing ramps, mostly dressing himself and will be going to his daughters in a few days until a ramp is built at his home.
Ashley Keller
Mar 2025
These people literally tried to kill my mother in law. She was actually an employee of Brookhaven, and she had a surgery that required rehab. They left her soiled in her bed with a Foley catheter in place. She hadn’t eaten in 3 days, and she had no water within reach. Her shade was down so her room was dark and her thermostat was on 80 degrees. They had her door shut because she was screaming for help constantly. They ignored her, and she became delirious from sepsis. She would have been dead if her husband hadn’t come in that day to check on her. I’m an RN, so I understand how unfortunate the care has become in nursing homes, but this is inexcusable. We are pursuing legal counsel about this. Please keep your loved ones away from this facility!
Annette Sand
Mar 2025
My family's experience from Brookhaven's Independent Living and Assisted Living Community has been outstanding. My mom liked the cleanliness and welcome feeling you get when you arrive. She has enjoyed the company of both the staff and fellow residents. It is such a relief to know that there are people who care, look over her and ensure she get her meds on time! Anytime I have a concern, I just tell the staff and some little Angel takes care of it. Thanks again - so glad you are here for my Mom!
Shane Applegate
Feb 2025
My uncle was checked in here for a 20-day rehab stay. At 13 hours we had to remove him because of the lack of care and substandard treatment. Filthy filthy dirty room. No working television no working phone. They never gave him his mandatory prescription medication. Refuse to allow him to sit in a chair even though they were informed he could not sit in a bed because of his bad back. Took over 2 hours to get a pee bottle. Never send your loved ones to this subpar no care facility. The staff is extremely rude with excuses and problems instead of solutions and results. They literally had an excuse for every request I had for a chair a telephone and a TV for this veteran. I have seen prisoners in a jail treated better than what these patients were in this facility truly sad times. I will be filing a complaint with the State health department against this facility ASAP
5 inspection visits in the last three years, 32 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 1, 2026
Provide activities to meet all resident's needs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2026
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2026
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2026
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2026
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2026
Provide appropriate foot care.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Apr 1, 2026
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024
Have generator or other power source capable of supplying service within 10 seconds.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Dec 13, 2024
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 13, 2024
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected May 24, 2024
Develop and maintain an Emergency Preparedness Program (EP).
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Provide a written emergency evacuation plan.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Establish emergency prep training and testing.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Establish staff and initial training requirements.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Install emergency lighting that can last at least 1 1/2 hours.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Have properly located and lighted "Exit" signs.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Have an alternate power supply for its alarm system.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Have approved installation, maintenance and testing program for fire alarm systems.
Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 11, 2021
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2021
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2021
Have properly installed electrical wiring and gas equipment.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2021
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 11, 2021
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 11, 2021
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Brookhaven Retirement Community offers Independent Living and Skilled Nursing / Long Term Care.
Brookhaven Retirement Community is located at One Country Lane in Brookville, Ohio.
Reviews of Brookhaven Nursing & Rehabilitation Center are sharply divided: some families describe a clean, caring community for their loved ones, while others report serious lapses in basic care during short-term rehab stays. Complaints about staffing levels, hygiene, and medication administration appear repeatedly enough to warrant caution and direct questions to the facility.
Brookhaven Retirement Community had 5 government inspection visits in the last three years, with 32 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
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