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Brookdale Willows Sherman

3410 Post Oak Crossing

4.3(31 ratings)· Sherman average: 4.3

Part of Brookdale Senior Living · 103 communities · 4.2★ average

Brookdale Willows Sherman — photo 11 / 5

Quick Facts

Total units
75
Licensed capacity
75 residents

Texas HHSC

Veteran Programming
Veterans Circle club for resident veterans

What Families Think

Most families describe Brookdale Willows Sherman as warm, welcoming, and attentive, with several reviewers praising the food, activities, and staff who go out of their way to know residents personally. However, one detailed report raised serious concerns about resident abuse and staff conduct, which stands in sharp contrast to the otherwise positive experiences shared.

The Good

  • Staff described as attentive and genuinely caring
  • Food quality praised by multiple families
  • Residents settle in and adjust quickly
  • Wide range of activities and clubs offered
  • Pets welcomed and included in daily life
  • Staff know individual resident preferences well

The Bad

  • One report of verbal and physical abuse by a caregiver
  • One report of staff drug use on premises
  • One report of no clear channel to report concerns

AI-generated from reviews and community data.

About Brookdale Willows Sherman

Brookdale Willows Sherman is an assisted living and memory care community located in Sherman, Texas, situated on three acres in a peaceful setting. The community offers both assisted living and memory care services, with support that grows alongside residents' changing needs.

Memory care at Brookdale Willows Sherman is relationship-rich and person-centered, designed to preserve residents' sense of self. The program serves those with Alzheimer's and other forms of dementia through the Clare Bridge® model, which provides a gentle rhythm to each day with familiar routines, calming sensory experiences like music and pet visits, and personalized support based on residents' interests and strengths. Assisted living residents receive support with daily tasks such as dressing, bathing, and medication management, with caregivers available 24/7 to respond to emergencies.

The community features private, pet-friendly apartments designed to feel like home. Activities and programs include the Knitting Nook, Music Appreciation Group, chair yoga, Coffee and Conversation Group, and Gardening Together Club. Top clubs include the Gardening Society, Veterans Circle, and Music Appreciation Group. The culinary team creates personalized meals reflecting residents' favorite recipes, dietary needs, and preferences, with dementia-friendly menus available in memory care featuring simple table settings and soft lighting.

Sherman offers nearby attractions including Herman Baker Park with a peaceful walking path around Pickens Lake, the Sherman Jazz Museum, and local dining options. Brookdale's Personal Solutions program allows residents to order personal care items like toiletries and hygiene products for delivery to their apartment door.

Types of Care

Assisted Living

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Reviews

4.3overall · 31 ratings combined

4.3★ on Google (31)

Amy Johnson

Dec 2025

via Google

Please don’t put your loved ones in this place, I have a witnessed verbal as well as physical abuse, such as caregiver throwing cloths over the residence, head, letting them wander around aimlessly until they hit the wall, I have witnessed employees Using marijuana or vapes around the residence and there is no HR there is no actual people for anyone to get in contact with because they all defended each other and they only see the residence as money.

Kevin Hall

Dec 2025

via Google

I have been in this assisted living facility; the staff and residents are super friendly!

Charlotte Wierck

Oct 2024

via Google

Food is terrible and they do not offer a variety of activities. Facility has old features.

Margaret Jolliff

Oct 2024

via Google

Cleanliness is poor. Memory Care need more kind and compassionate staff.

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Frequently Asked Questions

What types of care does Brookdale Willows Sherman offer?

Brookdale Willows Sherman offers Assisted Living.

Where is Brookdale Willows Sherman located?

Brookdale Willows Sherman is located at 3410 Post Oak Crossing in Sherman, Texas.

What do families say about Brookdale Willows Sherman?

Most families describe Brookdale Willows Sherman as warm, welcoming, and attentive, with several reviewers praising the food, activities, and staff who go out of their way to know residents personally. However, one detailed report raised serious concerns about resident abuse and staff conduct, which stands in sharp contrast to the otherwise positive experiences shared.

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