1 / 7Reviews for this small Brookdale community are sharply mixed: two reviewers describe a clean, home-like setting with attentive culinary and activity staff, while two others raise serious concerns about neglect, understaffing, and unresponsive management in the memory care building. With only five Google reviews total, the picture is inconsistent and worth verifying with a personal visit.
AI-generated from reviews and community data.
If you’re just starting to investigate senior living, you might have noticed that there are several options to choose from before you even move in! Fortunately, selecting from these different kinds of senior living care levels isn’t a task you have to tackle alone. We’ve compiled some of the most important info about each care level here. And if you’d like some help figuring out which one is right for you, our helpful associates are just a phone call away.
Independent Living
Independent living is ideal for those who still enjoy an engaging lifestyle and want more freedom to pursue their passions. Residents can spend less time worrying about things like home ownership, maintenance, and landscaping and more time doing the things they love in a place designed to feel and function like a home.
Assisted Living
Assisted living is a wonderful option for people who need assistance with daily activities like managing medications, dressing, bathing, housekeeping, and meals. It’s a redefined independence that allows you and your loved ones the peace of mind you deserve and gives you more time to invest in the people and hobbies you love.
Memory Care
Memory care services provide quality care and support for seniors living with Alzheimer’s and other forms of dementia. With gentle guidance and visual reminders, these programs provide a secure, safe space with activities that meet a resident’s skill level and allow them to flourish even with advanced expressions of the disease.
Skilled Nursing
Skilled nursing provides seniors with two services: short-term and long-term care. Short-term care programs are designed to provide recovery from surgeries, illnesses, and accidents. Long-term care is for those who could benefit from 24-hour nursing care.
A continuing care retirement community (CCRC) offers multiple care levels on one campus, which means you don’t have to move even if your healthcare needs change in the future. With a full range of personalized assistance and care options that fit your lifestyle, you can have peace of mind knowing your future is taken care of.
Brookdale at Home® is an in-home care agency that provides services designed to help seniors get through their days with more ease and retain their independence longer. Our friendly, experienced associates can provide support or assistance with daily tasks, which may include personal care, household chores, and more.
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Help Me Choose3.6overall · 5 ratings combined
3.6★ on Google (5)
CNA
Nov 2025
The staff don’t give a crap about residents or outside staff coming in to give extra help. Staff are always sitting on their phones, not engaging with the residents. You ask them a question instead of getting an answer you got a finger pointed in some other direction. No hellos when you enter or thanks goodbye when you leave. They just stare at you like a deer in headlights. Do you guys even like your jobs????
Arlen Malecha
Jun 2025
Brookdale West St Paul (Assisted Living & Memory Care) are smaller communities (19 apartments each), offering a home-like feel for the residents. The front & back porches are favorite spots for residents to enjoy the great outdoors and the sidewalks provide safe areas for the residents to stroll. The culinary staff prepares three delicious & nutritious meal on-site every day. The clinical staff provide great care for those entrusted to their care. Lots of activities for the residents to enjoy.
Jennifer Swan Hopkins
Feb 2025
Very clean and bright.
Barb R
Sep 2024
I had my mother in the memory care building many times she wasn't in clean clothes they never cleaned her toilet or take her trash. She had multiple falls and they refused to give me the incident reports. She passed away fromone of multiple falls. Hospice wanted her to have an autopsy because of the manner of her death. The Hennepin County m.e. said they didn't need to do one because they have already done plenty from that exact building. So what does that tell you? They won't allow you to have a key card to enter the building so you have to wait on them to let you in so you will never know what is actually going on because they don't allow family in on your own. I have had to wait long periods of time and you can't leave without staff letting you out. They never have an adequate amount of staff on they blame it on the staffing shortage but it could very well be that good moral people refuse to work under those conditions. You can get not get anyone to answer the phones and they don't have the decency to return calls. They have almost 9k of my mother's money because she passed away in August and it is against the law to take money when services aren't being received. Several of my family and myself have filed serval elder abuse reports and MAARC reports. This place needs to be shut down! If you care about your aging relative don't put them there!!!! They will not get proper care and there is an older woman that works there that is down right cruel to people she should never be a caregiver and how can i say that because I am in health-care dogs are treated better than what she is capable of. If I had the poa over my mom's money she would have been moved out! They didn't cut her toenails for 6 months! Yes 6 months. Please stop the abuse and don't put loved ones in that facility! It needs to be closed!
Published pricing at Brookdale West St. Paul starts around $3,200 per month. Final costs depend on care needs and apartment selection — contact the community for a detailed quote.
Brookdale West St. Paul is located at 315 Thompson Ave E in West Saint Paul, Minnesota.
Reviews for this small Brookdale community are sharply mixed: two reviewers describe a clean, home-like setting with attentive culinary and activity staff, while two others raise serious concerns about neglect, understaffing, and unresponsive management in the memory care building. With only five Google reviews total, the picture is inconsistent and worth verifying with a personal visit.
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