3161 East Ave South
3.5(17 ratings)· Lacrosse average: 4.3
1 / 2California CDSS
Families describe a community with warm, dedicated staff members but also raise serious concerns about staffing levels, safety incidents, and communication from management. Reviews are notably mixed, ranging from high praise for specific caregivers to alarming accounts of falls and neglect.
AI-generated from reviews and community data.
Brookdale Lacrosse Mc is a senior living community in Lacrosse, Wisconsin offering Assisted Living. Families rate it 3.5 out of 5 across 17 reviews.
Brookdale La Crosse is an assisted living and memory care community located in La Crosse, Wisconsin. The community offers personalized support for residents who need assistance with daily tasks such as dressing, bathing, and medication management, along with a dedicated memory care program for those living with Alzheimer's and other forms of dementia.
Memory care at Brookdale is provided through the Clare Bridge program, which uses a person-centered approach with specially designed environments and trained staff. The program personalizes care based on residents' interests and strengths, incorporating calming sensory experiences such as music, pet visits, and soothing scents. Families can stay connected through a virtual scrapbook to share life updates and milestones from afar.
The community features chef-inspired dining in a restaurant-style setting, with culinary offerings designed around wellness and personalization. In memory care, the dining experience is tailored to be calming and familiar, with dementia-friendly menus, soft lighting, and supportive routines. Residents can also take advantage of outdoor spaces including a courtyard garden and walking paths.
Brookdale offers wellness programs including yoga, walking groups, creative classes, and brain games to keep residents mentally and physically engaged. The Personal Solutions program allows residents to order personal care items such as toiletries and hygiene products for delivery to their rooms, with charges included on monthly billing.
La Crosse offers nearby attractions including Riverside Park with views of the Mississippi River, the La Crosse Queen Riverboat for scenic cruises, and the Hixon House Museum for those interested in local history. Staff is available 24/7 to respond to emergencies and provide ongoing support.
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Help Me Choose3.5overall · 17 ratings combined
3.5★ on Google (17)
Maya
Aug 2026
As someone whose family member resides in this facility I have to say the director is working so hard to make whatever changes she finds necessary! She’s been great to communicate with and the staff have been nothing but helpful and empathetic 🫶
hannah
Jul 2026
genuinely one of the most unprofessional care centers in the area. staff are not adequately trained to care for residents with diverse backgrounds and abilities & are generally unkind. i would not let my loved ones reside here. i went to meet with my friend who was a resident here, they didn't show up so i called Brookdale and staff informed me of their passing by saying "x is no longer at the facility." unprofessional and heartless in a time of harrowing unexpected loss.
J
Apr 2026
Clean facility, overpriced, the Director isn't very friendly and is almost impossible to get ahold of her and when you do she doesnt seem to have time for our questions or concerns and acts like she has better, more important things to do. Staff doesnt have anything nivlce to say about her. She treats her staff awful when she doesn't think anyone's around. Very fake. The food isnt very good especially what you get and for what you pay for to live there. We bring in food for our loved one. They also seem very short staffed. I wouldn't recommend.
Dana
Aug 2025
Brookdale is beautiful, always clean, bright and welcoming. Mary has been dedicated to welcoming new residents and making sure the transition to their new "home" goes well. Three levels of care are available, offering a person opportunity to live their long term.
Carter Bahr
Aug 2025
Brookdale is a fantastic assisted living facility to place your loved one with! They have many different options to fit you or your loved ones care level, from below independent all the way to higher memory care needs. They were especially helpful when my grandfathers spouse needed memory care and assisted her when hospice was needed and until the time of her passing. Mary is key staff member who also makes new residents and families feel at home, as she is usually that first person they meet during the admission process. She is awesome! Overall Brookdale does wonders and can be the perfect place for your assisted living needs!!!
Brookdale Lacrosse Mc offers Assisted Living.
Brookdale Lacrosse Mc is located at 3161 East Ave South in Lacrosse, Wisconsin.
Families describe a community with warm, dedicated staff members but also raise serious concerns about staffing levels, safety incidents, and communication from management. Reviews are notably mixed, ranging from high praise for specific caregivers to alarming accounts of falls and neglect.
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