Britt Jones
Sep 2026
Very friendly staff. Sales lady very knowledgeable about the building and services.
Brookdale Highlands
4250 Lakeland Highlands Rd.4.1(44 ratings)· Lakeland average: 4.2
Part of Brookdale Senior Living · 536 communities · 4.3★ average
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1 / 6Quick Facts
- Licensed capacity
- 105 residents
Florida AHCA
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Brookdale Highlands is a Lakeland, Florida community offering assisted living, independent living, and skilled nursing care. Beyond a solid Google rating, no specific family reviews or amenity details were provided to describe day-to-day experience.
What reviewers praise
- Google rating of 4.1 from 43 reviews
- Offers three levels of care on one campus
What reviewers flag
- No published pricing information for families to compare
AI-generated from reviews and community data.
Brookdale Highlands is a senior living community in Lakeland, Florida offering Assisted Living and Memory Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 44 reviews.
About Brookdale Highlands
Brookdale Highlands is a community in Lakeland, Florida offering independent living, assisted living, and skilled nursing with long-term care. The facility is operated by Brookdale Senior Living and includes amenities such as 24-hour staff, on-site nursing, private rooms with bathrooms, restaurant-style dining, medication management, housekeeping, laundry service, an emergency call system, and wheelchair accessibility.
The community features gathering and activity spaces for social engagement and maintains a 4.1 rating across 44 reviews. Reviewers consistently praised the quality of food, the pleasant and caring demeanor of staff members, and the cleanliness of the facility. One reviewer noted the staff's flexibility in accommodating extra meals for spouses and visitors. Rooms and bathrooms are described as a good size.
While most reviewers expressed strong satisfaction, one family reported a mixed experience at the memory care unit, noting that concerns existed alongside positive aspects such as food quality and staff warmth in certain areas.
Types of Care at Brookdale Highlands
Assisted LivingMemory Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
Activities
- Social Activities
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Help Me ChooseReviews of Brookdale Highlands
4.1overall · 44 ratings combined
4.1★ on Google (44)
Ryan Dorrell
Apr 2026
My father was a resident at Brookdale's memory care unit, and our experience was mixed.<br>The good: The food was consistently good, and the staff was flexible about providing extra<br>meals for spouse and visitors, which we appreciated. The rooms and bathrooms are a good<br>size. A couple of staff members — Sean and Eddie in particular — were genuinely warm<br>and caring.<br>The concerns: Cleanliness was a recurring issue. Vacuuming seemed infrequent, and<br>bathrooms did not seem to be cleaned on a regular basis. One side of the building also<br>lacked adequate air conditioning, which is unacceptable in Florida. His room was routinely<br>close to 80 degrees (he was only there in the cooler months fortunately).<br>The "Daily Path" program was a major disappointment. It was heavily promoted during the<br>sales process, but in practice it didn't really seem to exist. Day-to-day life for residents<br>mostly consisted of meals and watching TV. There seemed to be very little meaningful<br>engagement or structured activity that the memory care residents participated in.<br>More<br>concerning, a nurse overlooked a medical issue that should have been caught. When it<br>came time to leave, the discharge process felt disjointed and informal.<br>If you're evaluating memory care options, I'd encourage you to look past the sales p pitch and<br>ask detailed questions about what a typical day actually looks like for residents.
Andrew O'Leary
Feb 2026
The staff is very pleasant. Facility is very clean. I would recommend anyone.
Gordon Cuthbertson
Oct 2025
We looked at 4 other places in Lakeland this was the right spot for my mother. She is very happy living at Brookdale Highlands and I highly recommend this caring community.
David Pendry
Oct 2025
Pesonnel are very caring looking over Mom's care!
Frequently Asked Questions
What types of care does Brookdale Highlands offer?
Brookdale Highlands offers Assisted Living and Memory Care.
Where is Brookdale Highlands located?
Brookdale Highlands is located at 4250 Lakeland Highlands Rd. in Lakeland, Florida.
What do families say about Brookdale Highlands?
Brookdale Highlands carries a 4.1 out of 5 rating from 44 Google reviews. Brookdale Highlands is a Lakeland, Florida community offering assisted living, independent living, and skilled nursing care. Beyond a solid Google rating, no specific family reviews or amenity details were provided to describe day-to-day experience. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Brookdale Highlands?
Submit the Request Information form on this page, or contact Brookdale Highlands directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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