Tothe Sun
Jan 2026
I had a very disappointing experience with Brookdale Harbison, largely due to the behavior of the administrator, Jessica. Over time, it became clear that resident care was not a true priority. When residents’ health declined, there was little to no visible involvement from her, but after residents passed away, she was suddenly present and personally involved in removing their belongings, which felt inappropriate and unsettling. I also witnessed and was made aware of serious professionalism issues. Concerns about harassment between staff were brought to management early in the day and were not handled properly, allowing the situation to continue. There also seemed to be pressure on employees to come to work even when they were sick, which raises concerns about safety and judgment in a care environment. Overall, the leadership felt negligent and unprofessional. Staff were spoken about openly to others, and communication often came across as dismissive and unapproachable. When concerns were escalated to higher leadership, excuses were made instead of accountability. For a facility entrusted with the care of vulnerable people, this was deeply concerning.
