My loved one lived there for over two years. The sales pitch is great, but reality hit quickly. Most of the staff didn’t give a darn about the residents. Head nurse was mean…verbally abusive and lazy. Extremely high turnover of staff and terrible food. My loved one was in tears multiple times due to extreme verbal abusive from several of the staff, including the head nurse. Needed a plumbing repair for over a year. They had a maintenance worker giving meds and insulin shots. Wrong clothes were returned after laundering and others missing. They did not put away her clothes on many occasions and my loved one couldn’t do it themself. Monthly cost was $11,000. Any chance they can, they will add more care issues to bring in more money. Lastly, during Covid, employees didn’t not wear masks, or wore them under their noses and or mouths. Might as well wore them as a hat. Lastly, managements’ responses on here stating their residents are their top priority is a despicable. No one corrects these issues. REALLY RESEARCH THIS PLACE besides these reviews.<br>Oopsie…found this info:<br>Why is Brookdale being sued?<br>More than 80 families came forward as part of a lawsuit against Brookdale Senior Living, accusing the company of elder financial abuse, violating the Americans with Disabilities Act (ADA) and operating “a system of understaffed assisted living facilities that fails to consistently provide even the most basic level of ...Nov 3, 2025. Nothing more to say!
If you care at all about your loved one’s safety, dignity, and health, please do not consider this facility.<br><br>My experience with Brookdale’s memory care unit was absolutely insane. I wouldn’t wish what happened to my family on anyone. I will preface this with explaining my dad has FTD, VD and PPA, which are different. VD/FTD has different memory capacity and issues, but that is why we, like many, needed the skills of a memory care facility.<br><br>The staff at this facility were incredibly ill-equipped to handle dementia-related behaviors. Certain staff members escalated situations with my dad, which led to physical altercations. He even managed to elope from the facility and was chased down outside.<br><br>During his last several weeks at Brookdale, my dad’s dementia took a sudden and steep decline. He went from being mostly independent in ADLs to putting clothes on incorrectly, and even urinating in the hallways and on himself. The facility chalked this up to the natural progression of his disease.<br><br>One morning, after not knowing his own name or being able to stand, Brookdale sent my dad to the hospital where he was found to have aspiration pneumonia. A swallow study concluded "issues clearing the oral cavity". In speaking to the hospital's and Brookdale's staff, I was able to find out that Brookdale was chemically restraining my dad with medications I explicitly stated (as POA) he should not be given - Seroquel among them.<br><br>Not surprisingly, Seroquel "increases risk of aspiration pneumonia through dryness of the mouth and impaired oropharyngeal bolus transport" (the tongue propelling a food to the back of the mouth and throat for swallowing). My dad ended up in the ICU for a week, having an 11 yr old and special needs adult, I was only able to see him for a few minutes at a time, and spent a week looking for a new facility.<br><br>After transferring my dad to a different facility, his condition dramatically improved. Within weeks, he went from staging as mid-6 dementia to mid-5. He is now dressing and bathing himself again, and no longer incontinent. That speaks volumes about the quality of care—or lack thereof—he was receiving at Brookdale.<br><br>To make matters worse, billing was opaque. I was quoted $5,300.50 a month, which included the dog. My first bill, I was charged over $9,700 with no prior explanation, and they told me it was over $800 for the dog. Every bill was different, only finding level of care changes with the invoice.<br><br>What genuinely hurt my heart, though, was that I live out of state and was calling for updates and told my dad was doing well, occasionally "exit seeking". After going in person, I was told my dad was bringing all his belongings to the front door every day trying to leave, including his TV and sometimes even the recliner, and I wasn’t told for months. Taking his dog to the vet, I found a knife and a gun magazine among his belongings and notified management, and no one communicated this to nursing staff. As a vet with PTSD and dementia, that was a huge safety concern for staff and other residents that left me flabbergasted.<br><br>Dementia is a terminal disease, so we all just manage it the best way possible, but the lack of respect and dignity my father and I were shown was inexcusable.<br><br>It took two months of reporting to corporate to get a response from anyone. Once I received the right person, they seemed to act quickly and explained the changes that would be made, but I am not sure what all actually happened. I no longer felt safe after being gaslit, lied to, and finding medications were given against the advice of the doctor, and with my explicit instruction not to give them.<br><br>That all said, Bonnie and Bella were amazing nurses.
