T Nguyen
Apr 2026
My parents stayed here for 2 months, and it was so costly and stressful. The owner, Ying, said that she's a hospice nurse but doesn't seem to know how to handle dementia patients. My mom had a stroke that left her unable to walk and pushed her into dementia. All I received were complaints from the owner that my mom is difficult to take care of. She pees too much, she uses too many diapers, she's constantly calling for help. By the 2nd week of my mom's stay, she told me that my mom was a fall risk because she kept trying to get out of bed, and pressured me to hire a nighttime 1:1 caregiver to watch my mom while "we work on getting her meds right" for her behavioral issues. I hired the caregiver, which was so costly, and she didn't do anything to help me work with the doctor to adjust my mom's meds. All she did was complain that the meds aren't working, my mom has behavioral issues and her only solution was that I hire one-on-one 24/7 care for my mom. I'd have to either do so even though I was paying her an exorbitant sum to care for my mom. She then raised my mom's monthly rate by $4.5k/month. I agreed but the complaint still continued. One night, she called the paramedics because my mom kept getting out of bed and she wanted them to take my mom to the ER. The EMT said she was fine and wouldn't do it. If my mom was taken to the ER, Ying could refuse to allow her back. Since my mom wasn't sick, the hospital would've released her immediately and she would have to go to a nursing facility. Medicare only pays for nursing if the patient is admitted to and stays at the hospital for 3 nights. This meant that we would have to pay the $1k/night at the nursing home because Ying didn't want to deal with her. After 1.5 months, I said that I couldn't afford to pay the additional $200/night for a nighttime caregiver and I went there at night to keep an eye on my mom. Ying met me at the door in her PJ and slept on the couch during the night when she was suppose to the the only nighttime caregiver. I realized that she still had her day job and since she was the only caregiver at night, it was a huge inconvenient if any residence prevented her from getting her beauty sleep. After 2 nights, my mom was admitted to the hospital for an infection. During this time, my family and I called around to find a different facility for my mom. This was when we learned that what my mom was doing was normal. The other facilities just shrugged off my mom's behavioral issues with a, "That's what dementia patients do. We work with their doctors on adjusting their meds." After I moved my mom out of there, I went to pick up my dad to move him out. I'd notified them days before of my intention. I get there, and my 90 year old dad was not there. Unbeknownst to me, he'd asked a friend to drive him to his old home 6 hours away. The facility just let him go "because they recognized the person" as having visited my dad once. I didn't get a call to check if it was ok for my 90 year old dad to pack all of his items and leave without me knowing. They just assumed that I'd sent the person to pick my dad up. The caregiver called Ying to tell her of the situation. She never called me to express any sense of concerns and only replied when I texted her that if anything happened to my dad, I'd hold her facility responsible. Her subsequent texts were full of CYAs. My mom is in a much better facility and they actually know how to take care of people with dementia. My life is less stressful and I now realize that the majority of the stress stemmed from Ying's incompetent.
