1 / 4Families using BrightStar Care in West Des Moines generally describe attentive, reliable in-home caregivers who help with daily tasks like cleaning, laundry, and personal care, along with good communication from management about scheduling changes. One reviewer, however, described a negative experience involving inflexible scheduling around a personal emergency.
AI-generated from reviews and community data.
BrightStar Care is a home care agency serving West Des Moines, Iowa offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Amenities include Housekeeping, Laundry Service and Emergency Call System. Families rate it 4.5 out of 5 across 30 reviews.
BrightStar Care provides home health and hospice services to families in West Des Moines, Iowa. The agency assigns caregivers to help with activities of daily living, bathing, dressing, medication reminders, light housekeeping, and meal preparation, as well as skilled nursing support for more complex medical needs.
Families consistently praise individual caregivers for genuine attentiveness and willingness to go beyond basic tasks. One family wrote, "She goes above and beyond always asks me if there is something else I need done." Reviewers highlight caregivers who manage personal care with dignity, handle household responsibilities thoroughly, and adapt to changing needs. Families also note that BrightStar staff communicate well with management and respond flexibly when adjustments are requested, with a nurse on staff available for clinical guidance.
A small number of families reported scheduling challenges and communication lapses that left them frustrated during urgent situations. One reviewer noted difficulty prioritizing family emergencies against staffing demands.
BrightStar Care holds a 4.5 out of 5 star rating across 30 Google reviews, reflecting mostly strong experiences with occasional gaps in responsiveness.
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Help Me Choose4.5overall · 30 ratings combined
4.5★ on Google (30)
Scott Commander
Jun 2026
We requested and an aid for additional help for my primary caregiver. Taylor was awesome! She had a great attitude and is serving heart. I am thoroughly impressed with a bright care with Ashley being there to walk us through the process and with Taylor being the CNA. I thoroughly recommend bright star for anyone needing nursing assistance in their home
Nixie Taylor
Mar 2026
Poor communication skills. Had an emergency come up due to my youngest health and pretty much got told it was a job interview or my sons health. Don’t apply if you have kids you want to put first
Dale Bodart
Apr 2025
Holley does outstanding work. Makes sure my house is always clean and does my dishes. Does my laundry and makes my bed. She goes above and beyond always asks me if there is something else I need done or if she can help me with anything else. I’m am always satisfied when she leaves for the night and know that all my worries are taken care of. She helps make sure my cat Larry is taken care of as well. She always has a wonderful attitude and loves to be here.
Stephanie H
Apr 2025
Brightstar has been working with our family for a couple years now. They are flexible, always willing to try to make changes to meet the needs and requests of our family. The communication with management and staff is very good. It is comforting to know they have a nurse on staff to help with more complicated health matters, should they arise. Thanks, Brightstar!
Gary Kratky
Apr 2025
Mandi has been wonderful to have around to assist with things such as Cleaning, laundry, occasionally an errand run for groceries, putting lotion on my feet and putting my compression stockings on as well as changing my bedding and especially assisting me getting out of bed in the morning. Essentially anything that requires any type of bending or twisting. Had my entire lumbar spine fused and movement is very difficult even 7 months later. Brightstar is very good at communicating when my regular caregiver is unable to make it and finding a replacement to fill in for the day. Mandi comes 5 times a week in the morning for 1 hour. I was worried that it would be hard to find someone to come every day for only 1 hour but she has been great. Overall experience has been fantastic
BrightStar Care offers At-Home Care.
BrightStar Care is located at 1001 Office Park Rd #107 in West Des Moines, Iowa.
Families using BrightStar Care in West Des Moines generally describe attentive, reliable in-home caregivers who help with daily tasks like cleaning, laundry, and personal care, along with good communication from management about scheduling changes. One reviewer, however, described a negative experience involving inflexible scheduling around a personal emergency.
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