1 / 4Families using BrightStar Care in West Des Moines generally describe attentive, reliable in-home caregivers who help with daily tasks like cleaning, laundry, and personal care, along with good communication from management about scheduling changes. One reviewer, however, described a negative experience involving inflexible scheduling around a personal emergency.
AI-generated from reviews and community data.
BrightStar Care is a home health and hospice community in West Des Moines, Iowa.
Families rate BrightStar Care 4.5 out of 5 based on 30 Google reviews.
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Help Me Choose4.5overall · 30 ratings combined
4.5★ on Google (30)
Scott Commander
Jun 2026
We requested and an aid for additional help for my primary caregiver. Taylor was awesome! She had a great attitude and is serving heart. I am thoroughly impressed with a bright care with Ashley being there to walk us through the process and with Taylor being the CNA. I thoroughly recommend bright star for anyone needing nursing assistance in their home
Nixie Taylor
Mar 2026
Poor communication skills. Had an emergency come up due to my youngest health and pretty much got told it was a job interview or my sons health. Don’t apply if you have kids you want to put first
Dale Bodart
Apr 2025
Holley does outstanding work. Makes sure my house is always clean and does my dishes. Does my laundry and makes my bed. She goes above and beyond always asks me if there is something else I need done or if she can help me with anything else. I’m am always satisfied when she leaves for the night and know that all my worries are taken care of. She helps make sure my cat Larry is taken care of as well. She always has a wonderful attitude and loves to be here.
Stephanie H
Apr 2025
Brightstar has been working with our family for a couple years now. They are flexible, always willing to try to make changes to meet the needs and requests of our family. The communication with management and staff is very good. It is comforting to know they have a nurse on staff to help with more complicated health matters, should they arise. Thanks, Brightstar!
Gary Kratky
Apr 2025
Mandi has been wonderful to have around to assist with things such as Cleaning, laundry, occasionally an errand run for groceries, putting lotion on my feet and putting my compression stockings on as well as changing my bedding and especially assisting me getting out of bed in the morning. Essentially anything that requires any type of bending or twisting. Had my entire lumbar spine fused and movement is very difficult even 7 months later. Brightstar is very good at communicating when my regular caregiver is unable to make it and finding a replacement to fill in for the day. Mandi comes 5 times a week in the morning for 1 hour. I was worried that it would be hard to find someone to come every day for only 1 hour but she has been great. Overall experience has been fantastic
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