1 / 5Families describe BrightStar Care in Norwalk as responsive and reliable for in-home care and hospice support, often stepping in quickly during medical crises. Reviewers consistently praise the compassion and professionalism of individual caregivers and the oversight provided by the agency's staff.
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BrightStar Care is a senior care provider serving Norwalk, Connecticut offering At-Home Care. Amenities include 24-Hour Staff, Medication Management and On-Site Nurse (RN). Families rate it 4.3 out of 5 across 19 reviews.
BrightStar Care is a home health and hospice agency serving Norwalk, Connecticut. The company provides in-home caregiving and medical oversight for seniors with varying care needs, from dementia support to post-hospital assistance and end-of-life care.
Families consistently praise the agency's responsiveness and clinical oversight. Several described rapid deployment of caregivers, one family secured 24-hour care the same day they called, and emphasized that an RN oversees each case. Caregivers themselves received repeated mention: families noted their professionalism, genuine engagement, and ability to communicate regularly. One family wrote, "I've experienced nothing but competent, engaged, empathetic companions who love on my Mom." Staff members like Gladys and Nancy were named for going beyond standard service to ensure good matches and adapt to complicated scheduling changes.
The agency holds a 4.3 out of 5 rating across 19 Google reviews. Families appreciated the periodic supervisor visits and hands-on relationship management that gave them confidence, especially when living far away or managing sudden care transitions.
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Help Me Choose4.3overall · 19 ratings combined
4.3★ on Google (19)
Linda Ramos
Feb 2026
I want to sincerely thank you for your services. All the ladies were lovely. More importantly my situation in and out of the hospital made scheduling difficult at best and I appreciate your flexibility and always making it work. You can bet I will recommend your services in the future! Highest regards, Linda Ramos
Karen Kelso
Feb 2026
My sister and I had/have a wonderful experience with BrightStar. We suddenly needed immediate 24 hour care for our 95 year-old mother a few weeks ago, and Gladys at BrightStar was the first person and first agency to get back to us. By 4PM that same day an aide was with my mother in her assisted living facility and we had 24 hour care. Gladys ensured the aides we worked with were the best (Charlene, Dorian, Tara, Leca) and they continue to manage my mother’s care as she enters hospice care in her apartment. She also ensured we had 24 hour continuous coverage during the recent winter storm. At any time, day or night or weekend, Gladys was there to answer our questions and ensure our mother was safe, well cared for and comfortable. We are grateful to Gladys and the BrightStar aides for their continued support and commitment to the care of our mother during this challenging time.
Kelly
Oct 2025
I had a great experience hiring a caregiver for my dad with dementia for about 6 months. I interviewed a few companies and BrightStar was the clear stand-out given the level of oversight - especially since I live across the country . It was the only company that had a supervisor periodically visit to observe firsthand how things were going. Plus, it was reassuring to know that an RN oversees the caregivers. The caregiver placed with my dad, Alisha W., was truly amazing. She was extremely patient and upbeat when faced with challenging circumstances. She had such a great attitude and went above and beyond, whether it was taking him on fun outings, staying late to take him to a doctor’s appointment (even when I said no problem to send him home in a taxi), or noticing when he had a new medical issue that needed attention. She was able to establish rapport and a meaningful relationship with him when most of his other relationships fell away due to his condition. She even managed to make him feel comfortable using some personal care products for the first time, which was quite a feat.I feel so lucky to have Alisha in my dad’s life! The company was also efficient and communicative with scheduling information and billing. Top-notch.
Joan Malay
Jul 2025
Hands down the most professional, empathetic, hard-working health care professionals I’ve had the privilege to partner with for my Mom’s care. I’ve worked with other agencies and just assumed that I had to settle for disinterested companions who tolerated Mom; but I’ve experienced nothing but competent, engaged, empathetic companions who communicate with me and love on my Mom. I’ve met three different caregivers so far and am impressed with each one. Since we partnered with Brightstar, people have commented on the positive change they’ve observed in Mom. Thank you Holly, Charlene, Marielle, Madgelee, Jackie, and all of those employees behind the scenes who create a company culture that hires and retains professional “care givers”. You’re changing peoples’ lives.
Laurel Cardellichio
Jun 2025
BrightStar Care took great care of our mom in her time of need. The client relationship manager (Nancy) and my mom's live in aide (Grace) were both so helpful, caring and professional. If you're looking for peace of mind along with high quality assistance, we highly recommend BrightStar!
BrightStar Care offers At-Home Care.
BrightStar Care is located at 83 East Ave #202 in Norwalk, Connecticut.
Families describe BrightStar Care in Norwalk as responsive and reliable for in-home care and hospice support, often stepping in quickly during medical crises. Reviewers consistently praise the compassion and professionalism of individual caregivers and the oversight provided by the agency's staff.
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