Ashleigh McHenry
Jan 2026
We have been using BrightStar for a few weeks now for my family member's amputated toe. We have to call 3-4 times a day to see when they MIGHT be coming out, IF they send a nurse at all. Only ONE of the nurses sent had handled the medical equipment needed for my family member and the rest have stayed for hours troubleshooting the equipment and had me put gloves on and help finish the job correctly. I called twice and asked to speak to a manager about getting better service and no one ever called me back. It's like they don't have a calendar to list their clients, their needs, and which nurses would be the most equipped to handle the specific care we need. It's been an unequivocal nightmare when this process has been hard enough. Don't use this in-home care service.






