Nancy Moll
Jul 2026
Everyone was always kind and very accommodating to my mom and any of the family when ever we would visit ❤️
Brenwood Park Assisted Living
9535 W Loomis Rd4.3(32 ratings)· Franklin average: 4.2
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1 / 6Quick Facts
- Licensed capacity
- 50 residents
- Care continuity
- Residents age in place without changing rooms
- Building layout
- Single-story building, all rooms on one level
- Community size
- Smaller, intimate-scale assisted living setting
Wisconsin DHS
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Brenwood Park draws consistent praise for its warm, homey feel and staff who build close relationships with residents, especially around activities and comfort. At the same time, a notable cluster of reviews raises serious concerns about understaffing, food quality, and lapses in basic care like medication timing and hygiene assistance, describing these as ongoing rather than one-off problems.
What reviewers praise
- Staff described as warm, attentive, and family-like
- Residents can age in place without changing rooms
- Small, intimate, homelike atmosphere
- On-site beauty salon and regular activities
- Single-level building eases mobility for residents
What reviewers flag
- Several reports of long call-light wait times
- Multiple accounts of understaffing affecting care
- Repeated complaints about food quality and preparation
- Several reports of missed or inconsistent medication and hygiene care
AI-generated from reviews and community data.
Brenwood Park Assisted Living is a senior living community in Franklin, Wisconsin offering Assisted Living and Independent Living. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.3 out of 5 across 32 reviews.
About Brenwood Park Assisted Living
Brenwood Park is an assisted living and independent living community in Franklin, Wisconsin, serving older adults who need varying levels of support. The facility operates across a smaller, intimate setting with on-site amenities including a beauty salon and organized activities.
Families who report positive experiences consistently praise the staff's warmth and attentiveness, describing the environment as homey and caring. They note that residents participate in regular activities, enjoy comfortable private apartments, and appreciate the option to age in place without relocating rooms as care needs change. One family wrote, "the staff enjoy working at Brenwood Park." Those satisfied with the community highlight its cleanliness, food quality, and responsive management to concerns.
However, several families report serious concerns about care quality and operational consistency. Negative reviews cite food preparation issues, extended wait times for call lights, insufficient staffing levels, and inconsistent adherence to care routines such as medication administration and personal hygiene assistance. These accounts span different time periods, suggesting ongoing challenges rather than isolated incidents.
Brenwood Park holds a 4.2-star rating across 33 Google reviews. Prospective families should conduct in-person visits and speak directly with current residents and their families to assess whether the community's care practices align with their loved one's needs.
Types of Care at Brenwood Park Assisted Living
Assisted LivingIndependent Living
Amenities
Room Amenities
- Emergency Call System
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- Salon / Barber
Activities
- Social Activities
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Help Me ChooseReviews of Brenwood Park Assisted Living
4.3overall · 32 ratings combined
4.3★ on Google (32)
Debra Kosloske
Jun 2026
I would highly recommend Brenwood Park Assisted Living. From day one, my mom received kind, compassionate, personalized care from ALL of the staff. I loved the smaller facility with a homey atmosphere, where my mom & all of us were treated like family. I also chose Brenwood because, as my mom required more care, she didn't have to move from her room...the additional care came to her. That was very important to us.
Dawn Henry
Aug 2025
From the first time I visited Brenwood I felt welcomed into the community. The exchanges I saw between staff and residents were heart warming. One resident shared with me that Sheila is very caring. The facility is clean, warm and inviting.
wendy s
Aug 2025
Stephanie is beyond amazing! I have been looking at memory care units for my Father. She took time to thoroughly explain everything to me and answered all of my questions!! I would highly recommend it!!Wonderful place!
Zachary
Jun 2025
If I could give this place a zero stars I promise you I would.I have a family member thats been living here about a year. Food is so horrible,either half cooked or over cooked, serves the same cold horrible breakfast yucky eggs and bacon,no alternatives at all.The lady cook in the kitchen very rude, unprofessional and scary.No one wears gloves or hair nets just serves food. Nothing but young lazy workers always sitting in the office on thier phones. I always see two or more workers sitting in thier vehicles at one time or just hanging out.Residents call lights on for long periods of time.My family member is always soiled,teeth never brushed,face never washed and hair never combed.Never have her shower when she is suspose to have it on Mondays,laundry & trash always running over.It’s like the residents take care of themselves.Thier workers are just plain lazy.The managers need to clean house and hire more caring staff that wants to work & not just collect a work check.The new managers are absolutely horrible and doesnt care about anything.<br>I will be calling the state
Frequently Asked Questions
What types of care does Brenwood Park Assisted Living offer?
Brenwood Park Assisted Living offers Assisted Living and Independent Living.
Where is Brenwood Park Assisted Living located?
Brenwood Park Assisted Living is located at 9535 W Loomis Rd in Franklin, Wisconsin.
What do families say about Brenwood Park Assisted Living?
Brenwood Park Assisted Living carries a 4.3 out of 5 rating from 32 Google reviews. Brenwood Park draws consistent praise for its warm, homey feel and staff who build close relationships with residents, especially around activities and comfort. At the same time, a notable cluster of reviews raises serious concerns about understaffing, food quality, and lapses in basic care like medication timing and hygiene assistance, describing these as ongoing rather than one-off problems. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How can families visit Brenwood Park Assisted Living?
Submit the Request Information form on this page, or contact Brenwood Park Assisted Living directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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