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County of Berks Berks Heim Nursing Home

1011 Berks Road

4.1(34 ratings)

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County of Berks Berks Heim Nursing Home, photo 1

Quick Facts

Total units
420
Medicare rating
5 of 5

CMS Care Compare

Ownership
Government, County
Certified beds
420
Therapy services
On-site physical and occupational therapy available

What Families Think

An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.

Reviewers are largely positive about Berks Heim, praising the cleanliness, attentive staff, and low staff turnover, with several noting their family members thrived in long-term or rehab stays. However, one detailed negative account raises serious concerns about neglect, slow response times, and understaffing, creating a split picture despite the overall 4.1 rating.

What reviewers praise

  • Staff described as compassionate and attentive
  • Facility kept clean with no odors
  • Low staff turnover reported by families
  • On-site physical and occupational therapy
  • Activities include music events and church services
  • Food quality praised even by picky eaters

What reviewers flag

  • One detailed report of neglect, bed sores, and slow call-bell response
  • One report of understaffing affecting hygiene care
  • One account describes poor communication and unresponsive transport staff

AI-generated from reviews and community data.

County of Berks Berks Heim Nursing Home is a senior living community in Leesport, Pennsylvania offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 4.1 out of 5 across 34 reviews.

About County of Berks Berks Heim Nursing Home

County of Berks Berks Heim Nursing Home is a skilled nursing and long-term care community in Leesport, Pennsylvania, licensed for up to 420 residents. All beds are Medicare and Medicaid certified. The community is government-operated by the county and holds a 5-star overall rating from CMS.

The facility offers 24-hour staffing with on-site nurses, private rooms and bathrooms, medication management, dietary accommodations, and an emergency call system. Residents have access to gathering and activity spaces, restaurant-style dining, housekeeping services, and wheelchair accessibility. Social activities are provided to encourage engagement.

Reviewers describe the care and attention they have witnessed. Several families report that the nursing and aide staff show compassion, provide thorough communication, and maintain a clean environment. One reviewer wrote that the care "gives me peace of mind"; another noted staff are "always available to answer questions." However, reviews are mixed on the consistency of personal care and responsiveness to complaints, with at least one family reporting concerns about hygiene needs and wound care.

Types of Care at County of Berks Berks Heim Nursing Home

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Emergency Call System
  • Private Bathroom
  • Private Rooms
  • Wheelchair Accessible

Meals & Dining

  • Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
  • Restaurant style Dining Room

Community Amenities

  • 24-Hour Staff
  • Gathering / Activity Spaces
  • Housekeeping
  • Medication Management
  • On-Site Nurse (RN)

Activities

  • Social Activities

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Reviews of County of Berks Berks Heim Nursing Home

4.1overall · 34 ratings combined

4.1★ on Google (34)

Debra Brown

Jun 2026

via Google ↗ · Report

My mother has great care. She is bathed fed medication given and I feel she is safe . The staff is always available to answer questions and update me on everything going on with her .

Carol Fisher

May 2026

via Google ↗ · Report

My mother transferred to Berks Heim in February 2026 after a very poor experience with another local facility. Our family has been very pleased with the cleanliness of the facility and the very attentive, friendly staff. Her room is comfortable and she enjoys interacting with the staff and other residents. We visit her frequently and have not noticed any concerns. We highly recommend Berks Heim to future residents!

Beth Jacob

Mar 2026

via Google ↗ · Report

My parents have a friend who is currently in this nursing home and the Care is horrible. This man cannot get up and take care of his own hygiene needs, and he has been left to sit in his own urine and feces for hours even though nurses have been called. His wife (who is a constant presence and advocate for him) made several complaints with making no difference at all. Bed sores are a common issue. These patients are not being rotated enough. They are under staff. The nursing aids don’t listen to the patients and when you use the call bell it consistently takes over 20 minutes for someone to respond. This gentleman is also on dialysis and is provided transport from the home to the dialysis center, and in the middle of the winter they sent him out in shorts and a shirt short sleeved shirt no jacket provided! When he came back from Dialysis, and if you know anything about Dialysis, you’re weak afterward I know this from own personal experience , the transport people wheeled him into the front door, where he asked a staff member to help wheel him to his own room and the staff member blatantly said no. DO NOT go buy reviews that you see on here go to the place yourself talk to the patients then you’ll know their experience. Talk to the family members then you understand their experience as well.

Nicole M

Mar 2026

via Google ↗ · Report

My mother came to Berks Heim for rehab in November after a fall. She had been in a personal care facility and not very happy. We were hoping she would like it there and want to stay since she was unhappy and we felt she needed more care than she was receiving. To our surprise she asked to stay long term. While no care facility is perfect, its not the same as being independent and living on your own, Berks Heim is full of very caring and attentive staff, provides a lot of activities and the food is good (this coming from a very picky eater). The nurses keep you updated of any changes and the entire team is accessible when you have questions or need something.

Diane Papademetriou

Feb 2026

via Google ↗ · Report

Great Facility and staff! My mother has been at Berks Heim for over 2 years and the care she receives is wonderful. It is not easy to put a loved one in a nursing home - not easy for them or for you, but the care my mother receives at Berks Heim gives me peace of mind. The Nurses provide excellent care and very thorough with communication, and the aids show a lot of compassion towards the residents, and they have very little turnover. They have a tough and demanding job! There are activities, music events and church services that keep her involved. She also receives great care with physical and occupational therapists when needed. Berks Heim is super clean and never has a funky smell. I feel we are so lucky in Berks County to have this Nursing Care.

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Government Inspection History

4 inspection visits in the last three years, 22 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

Dec 3, 2025Health Standard1 citation
  • Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 8, 2025

Sep 20, 2024Fire Safety StandardHealth Standard8 citations
  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Oct 22, 2024

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 22, 2024

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 10, 2024

Oct 20, 2023Fire Safety StandardHealth ComplaintHealth Standard8 citations
  • Keep aisles, corridors, and exits free of obstruction in case of emergency.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023

  • Have stairways and smokeproof enclosures used as exits that meet safety requirements.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 28, 2023

  • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Dec 4, 2023

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2023

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2023

  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 4, 2023

Nov 4, 2022Fire Safety Standard5 citations
  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 2, 2022

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Dec 2, 2022

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2022

  • Have proper medical gas storage and administration areas.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2022

  • Ensure proper usage of power strips and extension cords.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Dec 2, 2022

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does County of Berks Berks Heim Nursing Home offer?

County of Berks Berks Heim Nursing Home offers Skilled Nursing / Long Term Care.

Where is County of Berks Berks Heim Nursing Home located?

County of Berks Berks Heim Nursing Home is located at 1011 Berks Road in Leesport, Pennsylvania.

What do families say about County of Berks Berks Heim Nursing Home?

County of Berks Berks Heim Nursing Home carries a 4.1 out of 5 rating from 34 Google reviews. Reviewers are largely positive about Berks Heim, praising the cleanliness, attentive staff, and low staff turnover, with several noting their family members thrived in long-term or rehab stays. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.

How did County of Berks Berks Heim Nursing Home do on recent health and safety inspections?

County of Berks Berks Heim Nursing Home had 4 government inspection visits in the last three years, with 22 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit County of Berks Berks Heim Nursing Home?

Submit the Request Information form on this page, or contact County of Berks Berks Heim Nursing Home directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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