MyLivingChoice

BAYADA Home Health

2 Mt Royal Ave Suite 350

1.8(5 ratings)· Marlborough average: 4.2

BAYADA Home Health — photo 11 / 5

Quick Facts

On-call support
24/7 on-call nurse support between visits
Visit frequency
Care team visits 1-2 times weekly
Medicare coverage
100% covered for qualifying Medicare patients

What Families Think

Reviews for this home health agency are mixed and few in number: one family highly praised the physical and occupational therapists for their skill and communication, while two other reviewers reported serious trouble reaching staff and a lack of follow-up after discharge.

The Good

  • Physical and occupational therapists praised as skilled and patient
  • Family reported meaningful progress and improvement in care
  • Consistent, thoughtful communication noted by one family
  • 24/7 on-call support offered between visits

The Bad

  • One report of being unable to reach anyone by phone
  • One report of no caseworker follow-up after discharge

AI-generated from reviews and community data.

About BAYADA Home Health

BAYADA Home Health in Marlborough, Massachusetts provides skilled home health care services including nursing, physical therapy, occupational therapy, and speech therapy. The agency serves patients recovering from surgery or illness, managing chronic conditions, and working to reduce the risk of rehospitalization through coordinated care delivered in the home.

Care is overseen by a dedicated nurse manager who coordinates services and monitors progress in alignment with the patient's doctor's plan. The agency offers 24/7 on-call support and maintains close communication with patients' health care providers. Care teams typically visit 1–2 times per week, and plans are adjusted as patient needs and goals change.

Founded in 1975, BAYADA operates as a national home health care provider. Beyond skilled nursing and therapy services, the agency offers personal care assistance and support with everyday tasks, with clinicians working one-on-one with clients and families to meet individual needs. BAYADA is accredited by Community Health Accreditation Partner for meeting nationally recognized standards of care.

Patients typically qualify for BAYADA services when a health care provider recommends skilled care at home on a short-term basis for recovery or condition management. Most Medicare patients must be considered "homebound," meaning it is difficult to leave home without assistance. Services usually require a referral or order from a health care provider, and BAYADA will verify insurance coverage—whether Medicare, Medicaid, or private insurance—before care begins. For qualifying patients, services are typically covered at 100% with no out-of-pocket cost.

Types of Care

Home Health and Hospice

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Reviews

1.8overall · 5 ratings combined

1.8★ on Google (5)

Kirenia Cardenas-Diaz

Jun 2026

via Google

Called many times, trying to reach a nurse or anyone that works there. there is not even a ring tone when you call this place. I called multiple locations for Bayada Home Health. This is a shame.

Kellie Malo

Jun 2026

via Google

Bayada Home Health Care has been absolutely wonderful to work with, and I’m so grateful for the excellent care my mom has received. Since Jared (PT) and Mia (OT) began working with her, we’ve seen such meaningful improvement, which we truly appreciate. They are not only highly skilled, but also incredibly patient, kind, and encouraging. It’s clear how much they genuinely care about her progress and overall well-being. I’m especially thankful for their consistent and thoughtful communication. They’ve done a fantastic job keeping me informed every step of the way, helping me understand her progress and what to expect. That level of attentiveness and support has meant so much to our family. Overall, it has been such a positive experience, and we are very grateful to have had the opportunity to work with such a compassionate and dedicated team.

Celeste Taylor

Jun 2021

via Google

No caseworker follow up upon discharge of services.

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