MyLivingChoice

BAYADA Home Health

2 Mt Royal Ave Suite 350

1.8(5 ratings)· Marlborough average: 4.2

BAYADA Home Health, photo 11 / 5

Quick Facts

Medicare quality
3.0 of 5 stars

Home Health Compare

Medicare certified
Since 2012
On-call support
24/7 on-call nurse support between visits
Visit frequency
Care team visits 1-2 times weekly
Medicare coverage
100% covered for qualifying Medicare patients

What Families Think

Reviews for this home health agency are mixed and few in number: one family highly praised the physical and occupational therapists for their skill and communication, while two other reviewers reported serious trouble reaching staff and a lack of follow-up after discharge.

The Good

  • Physical and occupational therapists praised as skilled and patient
  • Family reported meaningful progress and improvement in care
  • Consistent, thoughtful communication noted by one family
  • 24/7 on-call support offered between visits

The Bad

  • One report of being unable to reach anyone by phone
  • One report of no caseworker follow-up after discharge

AI-generated from reviews and community data.

BAYADA Home Health is a senior living community in Marlborough, Massachusetts offering Skilled Nursing / Long Term Care. Amenities include 24-Hour Staff, Medication Management and On-Site Nurse (RN). Families rate it 1.8 out of 5 across 5 reviews.

About BAYADA Home Health

BAYADA Home Health in Marlborough, Massachusetts provides skilled home health care services including nursing, physical therapy, occupational therapy, and speech therapy. The agency serves patients recovering from surgery or illness, managing chronic conditions, and working to reduce the risk of rehospitalization through coordinated care delivered in the home.

Care is overseen by a dedicated nurse manager who coordinates services and monitors progress in alignment with the patient's doctor's plan. The agency offers 24/7 on-call support and maintains close communication with patients' health care providers. Care teams typically visit 1–2 times per week, and plans are adjusted as patient needs and goals change.

Founded in 1975, BAYADA operates as a national home health care provider. Beyond skilled nursing and therapy services, the agency offers personal care assistance and support with everyday tasks, with clinicians working one-on-one with clients and families to meet individual needs. BAYADA is accredited by Community Health Accreditation Partner for meeting nationally recognized standards of care.

Patients typically qualify for BAYADA services when a health care provider recommends skilled care at home on a short-term basis for recovery or condition management. Most Medicare patients must be considered "homebound," meaning it is difficult to leave home without assistance. Services usually require a referral or order from a health care provider, and BAYADA will verify insurance coverage, whether Medicare, Medicaid, or private insurance, before care begins. For qualifying patients, services are typically covered at 100% with no out-of-pocket cost.

Types of Care at BAYADA Home Health

Home HealthSkilled Nursing / Long Term Care

Amenities

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of BAYADA Home Health

1.8overall · 5 ratings combined

1.8★ on Google (5)

Kirenia Cardenas-Diaz

Jun 2026

via Google

Called many times, trying to reach a nurse or anyone that works there. there is not even a ring tone when you call this place. I called multiple locations for Bayada Home Health. This is a shame.

Kellie Malo

Jun 2026

via Google

Bayada Home Health Care has been absolutely wonderful to work with, and I’m so grateful for the excellent care my mom has received. Since Jared (PT) and Mia (OT) began working with her, we’ve seen such meaningful improvement, which we truly appreciate. They are not only highly skilled, but also incredibly patient, kind, and encouraging. It’s clear how much they genuinely care about her progress and overall well-being. I’m especially thankful for their consistent and thoughtful communication. They’ve done a fantastic job keeping me informed every step of the way, helping me understand her progress and what to expect. That level of attentiveness and support has meant so much to our family. Overall, it has been such a positive experience, and we are very grateful to have had the opportunity to work with such a compassionate and dedicated team.

Celeste Taylor

Jun 2021

via Google

No caseworker follow up upon discharge of services.

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Ask about availability, pricing, or a tour. Your details go only to BAYADA Home Health, never sold or shared.

Medicare Quality of Care

BAYADA Home Health is a Medicare-certified home health agency (certified since 2012). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.

Quality of patient care

3.0 / 5

Medicare star rating

Services offered

  • Skilled nursing
  • Physical therapy
  • Occupational therapy
  • Speech therapy
  • Medical social services
  • Home health aide

What patients say

4.0 / 5 patient survey rating

  • Would definitely recommend the agency82%US 79%
  • Rated their overall care 9 or 10 out of 1089%US 85%
  • Care was given in a professional way92%US 89%
  • The team communicated well85%US 86%
  • The team discussed medicines, pain and home safety85%US 82%

363 completed patient surveys, 31% response rate.

Hospital outcomes

  • Discharged to the community91%US 80%Better than
  • Readmitted to hospital after discharge (30 days) (lower is better)3%US 4%Same as
  • Preventable hospital visits during care (lower is better)10%US 11%Same as

How patients did

  • Care started within 2 days of referral94%US 94%
  • Patients got better at walking or moving around86%US 83%
  • Patients got better at getting in and out of bed87%US 83%
  • Patients got better at bathing88%US 86%
  • Patients' breathing improved88%US 85%
  • Patients got better at taking medications correctly84%US 81%
  • Patients who had a fall with major injury (lower is better)1%US 1%
  • Patients with new or worsened pressure ulcers (lower is better)0%US 0%
  • Discharge function score met or exceeded expectations79%US 61%

Service area

BAYADA Home Health reports serving 97 ZIP codes, including Worcester, Acton, Framingham, Ashland, Auburn, Ayer, Bellingham, Berlin, Blackstone, Bolton and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.

Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 227552. National figures are the average across all certified agencies.

Frequently Asked Questions

What types of care does BAYADA Home Health offer?

BAYADA Home Health offers Home Health and Skilled Nursing / Long Term Care.

Where is BAYADA Home Health located?

BAYADA Home Health is located at 2 Mt Royal Ave Suite 350 in Marlborough, Massachusetts.

What do families say about BAYADA Home Health?

Reviews for this home health agency are mixed and few in number: one family highly praised the physical and occupational therapists for their skill and communication, while two other reviewers reported serious trouble reaching staff and a lack of follow-up after discharge.

Does Medicare cover care from BAYADA Home Health?

Yes. BAYADA Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 3.0 out of 5 stars.

Do I need a referral to use BAYADA Home Health?

For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.

How can families visit BAYADA Home Health?

Submit the Request Information form on this page to connect with BAYADA Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

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