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Bay View Nursing & Rehab Center

516 Willow Street

2.7(30 ratings)· Alameda average: 4.2

Bay View Nursing & Rehab Center — photo 11 / 5

Quick Facts

Total units
180
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
180

What Families Think

Reviews for Bay View Nursing & Rehab Center are overwhelmingly negative, with a 2.7 out of 5 rating from 30 Google reviews. Multiple reviewers describe serious concerns about neglect, unqualified staff, and missing belongings, while one reviewer described a positive personal experience during their stay.

The Good

  • One reviewer said they were treated well during their stay
  • Received vaccination and medical care during stay

The Bad

  • Multiple reports of neglect, including unmet care needs
  • One report of a physician warning about unqualified or unlicensed staff
  • Several reviewers describe rude or unprofessional staff on the phone
  • Multiple reports of residents' belongings going missing
  • One report of difficulty reaching a loved one or getting facility management contact info

AI-generated from reviews and community data.

About Bay View Nursing & Rehab Center

Bay View Nursing & Rehab Center is a skilled nursing / long term care community in Alameda, California. The community is licensed for up to 180 residents.

Families rate Bay View Nursing & Rehab Center 2.7 out of 5 based on 30 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care

Skilled Nursing / Long Term Care

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Reviews

2.7overall · 30 ratings combined

2.7★ on Google (30)

ZHARMILA

Jun 2026

via Google

I AM A PHYSICIAN. DO NOT TRUST THIS PLACE. THE STAFF DOES NOT HAVE CURRENT TRAINING/QUALIFICATIONS/MEDICAL LICENSES. SOME ARE UNQUALIFIED TO DO THE JOBS/DESKS THEY ARE SITTING AT. MOST OF THEM WILL LIE ABOUT THEIR TITLE. WATCH OUT OVER THE PHONE AS THEY WILL GIVE YOU THEIR FALSE INFORMATION. IF YOU HAVE A FAMILY MEMBER AT THIS FACILITY, IT MIGHT BE BETTER TO VISIT IN PERSON AS MOST OF THE STAFF LEAVES MOST OF THE PATIENTS WANDERING UNATTENDED. MOST OF THE PATIENTS BELONGINGS GO MISSING WITH NO TRACE. WOULD NOT REFER/RECOMMEND.

Matthew Murtha

Mar 2025

via Google

I've been treated well during my stay here. I received mycovid vaccination shots and I'm doing better now. I hope to be able to leave soon maybe where I resided before I came her to the Mentone Hotel in San Francisco California

s mcd

Sep 2024

via Google

I was forced to put my mother here, my mom was made worse when they restricted food, fluids and never change her waste bag that she had to have due to a bowl blockage, they took her off her lasix that she needed to keep fluid off her heart due to heart failure, her ankles and feet blew up like balloons, that alone made her fail faster. She told me the dr. eng never looked in on her and she told me she felt like she was dying so i told them to call for an ambulance and get her out of there now, they tried holding her hostage telling me to wait for the dr. I then threatened that they get her to a Hospital now, she died a few weeks later at the Hospital. I heard a poor old woman screaming for ever when id visit my mother, my mom said that went on all night, all day. This place is a Horror of Hell.

Frank G

Oct 2023

via Google

Had an absolute nightmare trying to get a hold of a loved one at this facility. The staff was very unprofessional answering phones and gave a lot of attitude. One particular staff member, Eugene, was especially rude and condescending on the phone. The lack of professionalism is honesty scary. Ella and Deeta were very rude. Ella hung up on use twice cause she didn’t feel like dealing with getting us connected to our loved one. When we finally got connected it was the wrong patient… we tried to get the corporate number from the staff so we could reach out to a facility manager and they refused to give us any kind of contact info for management of the facility that our loved one stays at, which is strange. What’s even more strange is she claimed it was a HIPPA violation? Which I don’t believe is true… every facility should have access to a business contact for their facility manager. The whole experience was very alarming and I’m honestly concerned about my loved ones well being. The nurse, deeta, kept asking for our personal information, which we didn’t feel comfortable giving. It made us feel very uncomfortable, especially when we’re asking for the number to reach out to for corporate inquires. Also, we don’t know deeta, and what her intentions were with our personal information and the name of the loved one in their care… that’s why there are corporate numbers for situations like these… which we were refused access to. We’ll be reaching out to our hospice manager and illuminating the unprofessional behavior in this facility.

Jailene J

Jul 2019

via Google

Many of the people that work here are very very rude and the rooms are dusty and dirty they usually don’t change the people unless the family asks if they can🤦🏼‍♀️. If your going to send your loved ones here please be/find someone to be with them through the whole day or find another place to take them. They take other people’s clothes and belongings.If your gonna leave your family members clothes/belongings put there names on it or on a label take it by me because my grandpa had blankets and hats and the person that was next to him sharing the room always stole it and had to audacity to wear it 😡😡

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Frequently Asked Questions

What types of care does Bay View Nursing & Rehab Center offer?

Bay View Nursing & Rehab Center offers Skilled Nursing / Long Term Care.

Where is Bay View Nursing & Rehab Center located?

Bay View Nursing & Rehab Center is located at 516 Willow Street in Alameda, California.

What do families say about Bay View Nursing & Rehab Center?

Reviews for Bay View Nursing & Rehab Center are overwhelmingly negative, with a 2.7 out of 5 rating from 30 Google reviews. Multiple reviewers describe serious concerns about neglect, unqualified staff, and missing belongings, while one reviewer described a positive personal experience during their stay.

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