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Bay View Nursing & Rehab Center

516 Willow Street

2.7(30 ratings)· Alameda average: 4.1

Bay View Nursing & Rehab Center, photo 11 / 5

Quick Facts

Total units
180
Medicare rating
3 of 5

CMS Care Compare

Ownership
For profit, Limited Liability company
Certified beds
180

What Families Think

Reviews for Bay View Nursing & Rehab Center are overwhelmingly negative, with a 2.7 out of 5 rating from 30 Google reviews. Multiple reviewers describe serious concerns about neglect, unqualified staff, and missing belongings, while one reviewer described a positive personal experience during their stay.

The Good

  • One reviewer said they were treated well during their stay
  • Received vaccination and medical care during stay

The Bad

  • Multiple reports of neglect, including unmet care needs
  • One report of a physician warning about unqualified or unlicensed staff
  • Several reviewers describe rude or unprofessional staff on the phone
  • Multiple reports of residents' belongings going missing
  • One report of difficulty reaching a loved one or getting facility management contact info

AI-generated from reviews and community data.

Bay View Nursing & Rehab Center is a senior living community in Alameda, California offering Skilled Nursing / Long Term Care. Amenities include Private Bathroom, Wheelchair Accessible and 24-Hour Staff. Families rate it 2.7 out of 5 across 30 reviews.

About Bay View Nursing & Rehab Center

Bay View Nursing & Rehab Center is a skilled nursing / long term care community in Alameda, California. The community is licensed for up to 180 residents.

Families rate Bay View Nursing & Rehab Center 2.7 out of 5 based on 30 Google reviews.

Contact the community directly to ask about availability, pricing, and tours, or browse the photos and reviews here to see if it could be the right fit for your family.

Types of Care at Bay View Nursing & Rehab Center

Skilled Nursing / Long Term Care

Amenities

Room Amenities

  • Private Bathroom
  • Wheelchair Accessible

Community Amenities

  • 24-Hour Staff
  • Medication Management
  • On-Site Nurse (RN)

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Reviews of Bay View Nursing & Rehab Center

2.7overall · 30 ratings combined

2.7★ on Google (30)

ZHARMILA

Jun 2026

via Google

I AM A PHYSICIAN. DO NOT TRUST THIS PLACE. THE STAFF DOES NOT HAVE CURRENT TRAINING/QUALIFICATIONS/MEDICAL LICENSES. SOME ARE UNQUALIFIED TO DO THE JOBS/DESKS THEY ARE SITTING AT. MOST OF THEM WILL LIE ABOUT THEIR TITLE. WATCH OUT OVER THE PHONE AS THEY WILL GIVE YOU THEIR FALSE INFORMATION. IF YOU HAVE A FAMILY MEMBER AT THIS FACILITY, IT MIGHT BE BETTER TO VISIT IN PERSON AS MOST OF THE STAFF LEAVES MOST OF THE PATIENTS WANDERING UNATTENDED. MOST OF THE PATIENTS BELONGINGS GO MISSING WITH NO TRACE. WOULD NOT REFER/RECOMMEND.

Matthew Murtha

Mar 2025

via Google

I've been treated well during my stay here. I received mycovid vaccination shots and I'm doing better now. I hope to be able to leave soon maybe where I resided before I came her to the Mentone Hotel in San Francisco California

s mcd

Sep 2024

via Google

I was forced to put my mother here, my mom was made worse when they restricted food, fluids and never change her waste bag that she had to have due to a bowl blockage, they took her off her lasix that she needed to keep fluid off her heart due to heart failure, her ankles and feet blew up like balloons, that alone made her fail faster. She told me the dr. eng never looked in on her and she told me she felt like she was dying so i told them to call for an ambulance and get her out of there now, they tried holding her hostage telling me to wait for the dr. I then threatened that they get her to a Hospital now, she died a few weeks later at the Hospital. I heard a poor old woman screaming for ever when id visit my mother, my mom said that went on all night, all day. This place is a Horror of Hell.

Frank G

Oct 2023

via Google

Had an absolute nightmare trying to get a hold of a loved one at this facility. The staff was very unprofessional answering phones and gave a lot of attitude. One particular staff member, Eugene, was especially rude and condescending on the phone. The lack of professionalism is honesty scary. Ella and Deeta were very rude. Ella hung up on use twice cause she didn’t feel like dealing with getting us connected to our loved one. When we finally got connected it was the wrong patient… we tried to get the corporate number from the staff so we could reach out to a facility manager and they refused to give us any kind of contact info for management of the facility that our loved one stays at, which is strange. What’s even more strange is she claimed it was a HIPPA violation? Which I don’t believe is true… every facility should have access to a business contact for their facility manager. The whole experience was very alarming and I’m honestly concerned about my loved ones well being. The nurse, deeta, kept asking for our personal information, which we didn’t feel comfortable giving. It made us feel very uncomfortable, especially when we’re asking for the number to reach out to for corporate inquires. Also, we don’t know deeta, and what her intentions were with our personal information and the name of the loved one in their care… that’s why there are corporate numbers for situations like these… which we were refused access to. We’ll be reaching out to our hospice manager and illuminating the unprofessional behavior in this facility.

Jailene J

Jul 2019

via Google

Many of the people that work here are very very rude and the rooms are dusty and dirty they usually don’t change the people unless the family asks if they can🤦🏼‍♀️. If your going to send your loved ones here please be/find someone to be with them through the whole day or find another place to take them. They take other people’s clothes and belongings.If your gonna leave your family members clothes/belongings put there names on it or on a label take it by me because my grandpa had blankets and hats and the person that was next to him sharing the room always stole it and had to audacity to wear it 😡😡

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Government Inspection History

13 inspection visits in the last three years, 67 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).

May 22, 2026Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionDeficient, Provider has no plan of correction

May 13, 2026Health Complaint1 citation
  • Provide appropriate treatment and care according to orders, resident’s preferences and goals.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 10, 2026

Jan 20, 2026Fire Safety Complaint3 citations
  • Address subsistence needs for staff and patients.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Jan 30, 2026

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 6, 2026

  • Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 30, 2026

Jan 10, 2025Health Complaint1 citation
  • Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Feb 28, 2025

Dec 4, 2024Health Complaint1 citation
  • Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Dec 30, 2024

Oct 31, 2024Fire Safety StandardHealth Standard15 citations
  • Inspect, test, and maintain automatic sprinkler systems.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2024

  • Have simulated fire drills held at unexpected times.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Nov 30, 2024

  • PASARR screening for Mental disorders or Intellectual Disabilities

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 29, 2024

  • Meet requirements for the use of electrical equipment.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2024

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 30, 2024

  • Assess the resident when there is a significant change in condition

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2024

  • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2024

  • Provide a written emergency evacuation plan.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2024

  • Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2024

  • Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2024

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2024

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2024

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 30, 2024

  • Ensure each resident receives an accurate assessment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 29, 2024

  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity C of L: potential for minimal harm, widespreadCorrected Nov 30, 2024

Sep 24, 2024Health Complaint1 citation
  • Provide appropriate pressure ulcer care and prevent new ulcers from developing.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Oct 18, 2024

Jul 9, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 9, 2024

May 16, 2024Health Complaint2 citations
  • Respond appropriately to all alleged violations.

    Severity J of L: immediate jeopardy, isolatedFound during a complaint inspectionCorrected Jun 13, 2024

  • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jun 13, 2024

May 1, 2024Health Complaint1 citation
  • Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected May 30, 2024

Mar 29, 2024Health Complaint1 citation
  • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

    Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Apr 11, 2024

Jun 24, 2021Fire Safety StandardHealth Standard19 citations
  • Dispose of garbage and refuse properly.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2021

  • Have a policy regarding use and storage of foods brought to residents by family and other visitors.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2021

  • Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2021

  • Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2021

  • Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

    Severity F of L: no actual harm, potential for more than minimal harm, widespreadCorrected Jul 27, 2021

  • Keep all essential equipment working safely.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 27, 2021

  • Provide and implement an infection prevention and control program.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 27, 2021

  • Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 27, 2021

  • Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 27, 2021

  • Install corridor and hallway doors that block smoke.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 26, 2021

  • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2021

  • Provide primary/alternate means for communication.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Meet requirements for the use of electrical equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

  • Provide safe, appropriate dialysis care/services for a resident who requires such services.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2021

  • Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2021

  • Provide care and assistance to perform activities of daily living for any resident who is unable.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 27, 2021

  • Establish procedures for tracking staff and patients during an emergency.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 26, 2021

Mar 29, 2019Fire Safety StandardHealth Standard20 citations
  • Have generator or other power source capable of supplying service within 10 seconds.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2019

  • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

    Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Jul 1, 2019

  • Allow residents to self-administer drugs if determined clinically appropriate.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2019

  • Reasonably accommodate the needs and preferences of each resident.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2019

  • Keep residents' personal and medical records private and confidential.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2019

  • Provide safe and appropriate respiratory care for a resident when needed.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2019

  • Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2019

  • Provide and implement an infection prevention and control program.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 29, 2019

  • Properly select, install, inspect, or maintain portable fire extinguishes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2019

  • Install corridor and hallway doors that block smoke.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2019

  • Install smoke barrier doors that can resist smoke for at least 20 minutes.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2019

  • Have properly installed electrical wiring and gas equipment.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2019

  • Use approved construction type or materials.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2019

  • Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2019

  • Provide properly protected cooking facilities.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2019

  • Inspect, test, and maintain automatic sprinkler systems.

    Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 1, 2019

  • Establish roles under a Waiver declared by secretary.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 1, 2019

  • Follow proper procedures when the fire alarm was out of service for more than 4 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 1, 2019

  • Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 1, 2019

  • Address subsistence needs for staff and patients.

    Severity C of L: potential for minimal harm, widespreadCorrected Jul 1, 2019

Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.

Frequently Asked Questions

What types of care does Bay View Nursing & Rehab Center offer?

Bay View Nursing & Rehab Center offers Skilled Nursing / Long Term Care.

Where is Bay View Nursing & Rehab Center located?

Bay View Nursing & Rehab Center is located at 516 Willow Street in Alameda, California.

What do families say about Bay View Nursing & Rehab Center?

Reviews for Bay View Nursing & Rehab Center are overwhelmingly negative, with a 2.7 out of 5 rating from 30 Google reviews. Multiple reviewers describe serious concerns about neglect, unqualified staff, and missing belongings, while one reviewer described a positive personal experience during their stay.

How did Bay View Nursing & Rehab Center do on recent health and safety inspections?

Bay View Nursing & Rehab Center had 13 government inspection visits in the last three years, with 67 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.

How can families visit Bay View Nursing & Rehab Center?

Submit the Request Information form on this page to connect with Bay View Nursing & Rehab Center and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.

Work at Bay View Nursing & Rehab Center? Claim this listing to update photos, pricing, and details. It's free.

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