4.9(26 ratings)· San Francisco average: 4.4
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families describe TheKey's East Bay home care as attentive and personal, with several reviewers praising specific caregivers by name for reliability and warmth. Client success managers are repeatedly credited with responsive communication and thoughtful caregiver matching over multi-year engagements.
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TheKey - Formerly Home Care Assistance is a home care agency serving San Francisco, California offering At-Home Care. Care is billed by the hour and no doctor's referral is needed. Families rate it 4.9 out of 5 across 26 reviews.
TheKey is an at-home care agency serving clients in San Francisco. The agency matches caregivers with clients and coordinates ongoing care through case managers and client success managers.
Reviewers consistently praised the quality and attentiveness of caregivers, describing them as kind, patient, and responsive to individual needs. Families noted that caregivers helped with activities like medication management, exercise routines, and meal preparation, while also building strong personal relationships over years of care. Multiple reviewers highlighted the professionalism and responsiveness of the agency's case management team in addressing questions and adjusting care as needed. One reviewer wrote, "My experience with The Key has been flawless."
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Help Me Choose4.9overall · 26 ratings combined
4.9★ on Google (26)
Bill Harris
Jan 2025
For the past year Alan from The Key has been amazing. He is very professional and thoughtful about my Dad’s needs. He is very capable and has a very good sense of when to engage me. He takes charge without having to be asked. I completely trust him and his judgment.
Nanci Grialou
Dec 2024
We highly recommend working with The Key. They have provided excellent care of my mother for close to 3 years. Nicole, the case manager, and Fili my mother's caregiver are the absolute BEST! Nicole has always responded to any questions or need we may have for additional care for my mother in a professional as well as very friendly and kind manner. She listens and knows exactly what my mother needs. Her response time is amazing. I can text or call and she responds immediately. Her sense of humor keeps things light which we so appreciate and enjoy. Fili, the caregiver, is truly a GEM! She has taken care of our mom from the very beginning and has never called in sick or not shown up. My mom, as well as myself and 5 siblings, adore her. She is patient and so kind to my mother. She treats her with respect and so much love and if there's ever a concern she texts us right away. We feel 100% confident in the care and attention both Nicole and Fili provide. They are so appreciated!
Adrian Issac
Dec 2024
My experience with The Key has been flawless. Initially when I called about Long Term Care. Nicole O'Crowley, the Client Success Manager,has been extremely helpful and hands on. She found the right caregiver for my needs. Nicole is very pleasant and a great listener. As a retired RN myself it is obvious she has strong leadership skills. You be fortunate to have her on your team supervising care for clients.
Jill M.
Nov 2024
Great experience with our caregiver Nancy, she was prompt, kind, and kept my dad on track with his PT exercises, medications and schedule. She was helpful and intuitive to his needs. Our Client Success Manager Nikole also does a great job matching my dad with caregivers who are a good fit with his personality and personally helping us through some technical challenges around billing. It is so nice to have someone local from the company supporting us.
Nikki Hoogasian
Nov 2024
Ethel is my care provider for 4 1/2 years. She very understanding, kind, patient, and caring.she always goes beyond her duties. Even though, on her day off I could reach out to her for comfort phone conversation and she makes sure I have food for the weekend. Ethel always making sure she included my family to any update of my health and wellbeing. In addition Akina is always available to Ethel & I for what ever we need.
TheKey - Formerly Home Care Assistance offers At-Home Care.
TheKey - Formerly Home Care Assistance is located at 2001 Van Ness Ave in San Francisco, California.
TheKey - Formerly Home Care Assistance carries a 4.9 out of 5 rating from 26 Google reviews. Families describe TheKey's East Bay home care as attentive and personal, with several reviewers praising specific caregivers by name for reliability and warmth. Client success managers are repeatedly credited with responsive communication and thoughtful caregiver matching over multi-year engagements. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
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