2.9(180 ratings)· Madisonville average: 3.5
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1 / 5An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews for Baptist Health Deaconess Madisonville are mixed, split between families who found the nursing and therapy staff attentive and caring, and others who described serious lapses in communication, cleanliness, and follow-up care. Several reviewers highlighted specific staff members for compassionate treatment, while others raised concerns about long wait times and unsanitary conditions during hospital-based care.
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Baptist Health Deaconess Madisonville is a senior living community in Madisonville, Kentucky offering Skilled Nursing / Long Term Care. Amenities include Housekeeping, Emergency Call System and Wheelchair Accessible. Families rate it 2.9 out of 5 across 180 reviews.
Baptist Health Deaconess Madisonville is a skilled nursing and long-term care community in Madisonville, Kentucky. The facility offers 24-hour staffing with on-site registered nurses, medication management, and emergency call systems to support residents' medical and daily living needs.
Residents benefit from wheelchair accessibility throughout the community and housekeeping services. The combination of skilled nursing care and long-term care options allows for comprehensive support for those requiring ongoing medical attention or extended residential care.
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Help Me Choose2.9overall · 180 ratings combined
2.9★ on Google (180)
LucyLoo
May 2026
Our dad was in the hospital there. I must say the staff there was great treated my dad wonderfully but one nurse stood out and treated as if he was part of her family. LINDSAY, she'd bring extra pudding or whatever he needed, very attentive. Thank you everyone especially Lindsay.
Breeana Glisson
May 2026
If I could give less stars and still leave a comment I would. 0/10 I do not recommend going to this hospital. They have very rude and untruthful and unreliable staff. Poor treatment of patients. It's just sad. Also I will add, if you try to speak to someone about an issue, even for the first time....they will call the cops.
Karen Porter
Feb 2026
The doctors have been kind, the nurses the same, the cnas have been good. The housekeepers are good, the pt and ot are great. The 9nes standing out right now at this vizit are the transport people, theybare funny, get you into good spirits. Ov3er the past few years this place has gotten better emplyees all around. To all the emplyess good job! Thank you for a great stay!
Amber Terry
Nov 2025
I like my PCM - Maryssa Coyle as a person but the office has been not great. I have been in twice this month, (having to drive 40 min one way for care) once for a new patient appointment with blood work done & today where I needed to receive an X-ray. Office staff was friendly but there is absolutely no follow up or a step forward when you need one. Just a “will call if we see something” while being left in pain with no treatment or a path forward. I have to wait the next day or even two days, to get results or a treatment. Not knowing if what I had was serious or not. I called and have left messages, no phone call back. I’ve been through many doctors and although they are nice when you’re there, there is no after care when you need it. Will be finding a new doctor closer to home in the future
Haley Pate
Sep 2024
This hospital is literally awful. The staff does not communicate with the patient. The wait times are ridiculous. We sat here in the ER room waiting after coming in and being evaluate for chest pain. Not one medical staff member, or staff member at all even stopped to check on the patient for 3 hours. The vitals machine wasn’t even hooked up with tele, and they never noticed. It is dirty and the medical management is awful. Literal bug traps with dead roaches left in the room. The garbage from the previous patient is in a patient belonging bag next to the bed. I feel for any patients who are truly having a medical emergency and this is the only hospital nearby. They need to do better!
Baptist Health Deaconess Madisonville offers Skilled Nursing / Long Term Care.
Baptist Health Deaconess Madisonville is located at 900 Hospital Dr in Madisonville, Kentucky.
Baptist Health Deaconess Madisonville carries a 2.9 out of 5 rating from 180 Google reviews. Reviews for Baptist Health Deaconess Madisonville are mixed, split between families who found the nursing and therapy staff attentive and caring, and others who described serious lapses in communication, cleanliness, and follow-up care. Several reviewers highlighted specific staff members for compassionate treatment, while others raised concerns about long wait times and unsanitary conditions during hospital-based care. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
Submit the Request Information form on this page, or contact Baptist Health Deaconess Madisonville directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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