Avondale Estates of Elgin

Dawn Almquist

Mar 2026

via Google ↗

We moved my mom out of Avondale Estates of Elgin within 36 hours of her admission due to multiple serious concerns about her care. We requested a breathing treatment three separate times, and it was finally given about five hours later. The nurse then left the mask on and did not return for about an hour to remove it. This is only a 10 minute treatment. My mom was put to bed and the call button was left on the chair, out of her reach. Late that night, after 11 p.m., someone entered her room claiming to be a doctor. When we informed the facility about this the next day as we were arranging to remove my mom, they said they had no idea who that person could have been. My mom has significant edema and needs to keep her legs elevated, yet the facility had no recliners available. Her only options were to sit in a wheelchair or straight chair with her feet down, or lie flat in bed. We were also told that walkers were not allowed, which raises serious questions about how patients are supposed to regain strength and mobility to safely return home. After a shower, the bathroom floor was left wet and never mopped. My mom slipped on the wet floor while brushing her teeth. We reported this and told them we were taking her home and arranging home health instead. To make matters worse, when the home health provider called to obtain her records, their calls were not returned. Based on our experience, this was a subpar facility and I would not recommend Avondale Estates of Elgin for anyone needing attentive, safe, and responsive care for themselves or loved ones.

robert nausid

Mar 2026

via Google ↗

I have to say that my time there was not great but it wasn't terrible the people that work there especially for one CNA Mariah she really cared for all her patients she deserves a raise. when i first got there she really noticed that i was in major pain and tried to make me as confortable as possible. When she told me about options about the shower schedule she had to do a bed bath on me and treated me with dignity and made me feel confortable. From that day on i knew that while she was there i was in good hands with a caring person. There was a few more people there that always made me confortable and these people are the reeptionist i always called her georgeous and she called me hansome she made me feel at home i didn't get here name and i am sorry. there was two more people that really kicked my butt in therapy and they were Agnes and Ross they really worked me because they knew how bad i wanted to go home and they did not take it easy on me i appreciated that there were days when i got back to my room and just exhausted. This is the reason that this review is not five stars and it comes down to privacy. This is more for the second shift when the door is closed to the room it is only proper to knock and wait to be answered before coming in to the room. They had a habit of just walking in the room without knocking. There was a couple of times where i was in the bathroom and they just barged in and opened the door. Even though it is a kind of a hospital vibe when the door to the room is closed it should be considered being private and the courtesy is to knock not just walk in the door. if i ever have to go back for rehab i would go back to avondale

John Alek

Apr 2025

via Google ↗

The nurses were incredible and some of their assistants were okay.. Their therapist were very helpful and friendly but they work on their management instructions to keep you there for as long as your insurance is good!!! The management does not return your calls!!! They said I was completely covered with my insurance and I got a bill from drug company!!! L

Amy OBrien

Jun 2024

via Google ↗

The entire staff there is wonderful. They are kind and compassionate and take wonderful care of their residents. It gives such a peace of mind knowing they are taken care of and are busy with fun activities. It is not only the nursing staff that cares for the patients, every person in the building is caring, friendly and outgoing. They are a small village and all take care in the residents. Each and everyone are a credit to your professional and should be very proud of your care.

Scott Geraci

Feb 2024

via Google ↗

Had my Grandfather here for Hospice care (we had to select a facility in a matter of a day or two). The facility is nice, clean, and bright. My Grandfather commented on how good the food was (and the fact you get to choose). The problem is that you CAN NOT get anyone to call you back. If you leave a message for the nursing staff they will never get back to you. The Administrative staff is no better. All we wanted to know is if my Grandfather was OK, call us back in a couple hours - never called. Also, we understand the need to pay 2-weeks up-front. My Grandfather passed after 10 days. We are told that it will take 6 to 8 weeks to get a refund of the unsed time and they can't tell us how much it will be. For them being the most expensive facility in the area, you would expect better than what they provide. With all the positives, would not never use them again.