Shelby Caraway
Mar 2026
The staff here has taken care of any medical issues quickly.Have been helpful with other needs and even wants.My care was a team effort and I was part of the team.They made me feel like family .God bless each of them.
Aviata At University Hills
10040 Hillview Road3.5(49 ratings)· Pensacola average: 4.1
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1 / 2Quick Facts
- Total units
- 120
- Medicare rating
- 4 of 5
- Ownership
- For profit, Limited Liability company
- Certified beds
- 120
- Inspections
- View history (17 citations)
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Families and residents describe Aviata At University Hills as a skilled nursing and long-term care community where reviewers consistently praise the staff's teamwork and compassion, especially since a new administrator and director of nursing took over. Reviews are largely positive, highlighting attentive medical care, strong therapy outcomes, and an engaged activities program, though one reviewer noted the physical building feels somewhat dated.
What reviewers praise
- Reviewers praise strong teamwork among staff
- Compassionate, attentive care highlighted repeatedly
- New administrator and DON credited with improved culture
- Therapy team noted for helping rehab outcomes
- Active, engaging activities program for residents
- Front office staff described as warm and welcoming
AI-generated from reviews and community data.
Aviata At University Hills is a senior living community in Pensacola, Florida offering Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 3.5 out of 5 across 49 reviews.
About Aviata At University Hills
Aviata At University Hills is a skilled nursing and long-term care community in Pensacola, Florida, with a licensed capacity of 120 residents.
Families consistently praise the staff as the heart of the facility. Multiple reviewers highlight a cohesive team environment where caregivers demonstrate genuine compassion and take pride in their work. Recent leadership changes, including a new administrator and director of nursing, have strengthened this culture; families note that staff handle medical issues promptly, involve residents in their own care plans, and go beyond basic needs. The Activities department engages residents with varied programming, and unit managers actively oversee care quality on their units.
The community holds a 3.5 out of 5 Google rating across 49 reviews. One family wrote, "The staff here truly care, it shows in everything they do," reflecting a theme found throughout positive feedback.
Types of Care at Aviata At University Hills
Skilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities
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Help Me ChooseReviews of Aviata At University Hills
3.5overall · 49 ratings combined
3.5★ on Google (49)
Jo Ann Danforth
Mar 2026
I cannot say enough about the staff here. The wonderful kindness and professionalism they show is amazing. Tom had a good experience to help him get his rehabilitated. I would recommend this facility.
Kimberly Darrigo
Oct 2025
This is truly a fabulous facility! Since the new administrator and director of nursing has come on board, there’s been such a positive energy throughout the building. The staff works together like a real team, always professional, caring, and welcoming. You can see the pride they take in their work, and it reflects in how residents are cared for and how families are supported. The leadership here is strong, approachable, and clearly dedicated to making this a place where residents feel at home. A wonderful example of teamwork and compassionate care!
Catherine Aronowitz
Sep 2025
The staff here truly care it shows in everything they do. This is a truly outstanding nursing home, and the staff are what make it shine. It’s rare to see such a strong, united team—every person I encountered showed genuine care, compassion, and pride in their work. You can feel the respect they have for one another, and that spirit of teamwork creates an uplifting environment for the residents. The facility itself is clean and welcoming, but it’s the people inside who make the biggest difference. From leadership to direct caregivers, everyone plays a part in creating a safe, supportive, and positive community. The residents are treated with dignity, and you can clearly see the staff’s dedication to making their lives better each day. This is more than just a place that provides care it’s a place where people work together with heart and professionalism. A wonderful example of what long-term care should be.
Devan
Jun 2025
This facility has very knowledgeable nurses who care about their residents. The new DON is extremely caring and supportive. The Activities department is wonderful and fully engages with the residents offering a variety of fun filled events. The Unit Managers are active on their units and go over and beyond to ensure their residents are receiving the best care and services. The therapy team works diligently with the residents to help improve outcomes. The admission director, business office and HR the front office staff provide a warm welcome to anyone that walks in the building and do it with warmth and kindness. The building may be slightly dated but the staff that provide care there are exceptional.
Government Inspection History
5 inspection visits in the last three years, 17 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Jan 29, 2026Fire Safety StandardHealth Standard1 citation
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 25, 2026
Dec 2, 2025Health Complaint1 citation
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity E of L: no actual harm, potential for more than minimal harm, patternFound during a complaint inspectionCorrected Feb 6, 2026
Sep 19, 2024Fire Safety StandardHealth Standard8 citations
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Nov 8, 2024
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Make sure that a working call system is available in each resident's bathroom and bathing area.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Meet other general requirements that are deficient.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Nov 8, 2024
Nov 1, 2023Infection ControlNo citations
Jun 15, 2023Fire Safety StandardHealth Standard7 citations
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023
PASARR screening for Mental disorders or Intellectual Disabilities
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 28, 2023
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023
Install corridor and hallway doors that block smoke.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Jul 24, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Aviata At University Hills offer?
Aviata At University Hills offers Skilled Nursing / Long Term Care.
Where is Aviata At University Hills located?
Aviata At University Hills is located at 10040 Hillview Road in Pensacola, Florida.
What do families say about Aviata At University Hills?
Aviata At University Hills carries a 3.5 out of 5 rating from 49 Google reviews. Families and residents describe Aviata At University Hills as a skilled nursing and long-term care community where reviewers consistently praise the staff's teamwork and compassion, especially since a new administrator and director of nursing took over. Reviews are largely positive, highlighting attentive medical care, strong therapy outcomes, and an engaged activities program, though one reviewer noted the physical building feels somewhat dated. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did Aviata At University Hills do on recent health and safety inspections?
Aviata At University Hills had 5 government inspection visits in the last three years, with 17 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Aviata At University Hills?
Submit the Request Information form on this page, or contact Aviata At University Hills directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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