Halie Kruid
Feb 2026
Just called to ask for information on the facility and the person hung up on me in frustration.. not sure if I will seek any more information.
Avera Prince of Peace Retirement Community
4513 South Prince Of Peace Place2.6(23 ratings)· Sioux Falls average: 4.3
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Quick Facts
- Total units
- 126
- Medicare rating
- 4 of 5
- Ownership
- Non profit, Church related
- Certified beds
- 126
- Inspections
- View history (19 citations)
CMS Care Compare
What Families Think
An automated summary of family reviews and public information. Not verified by MyLivingChoice; confirm services, staffing and pricing with the community.
Reviews of Avera Prince of Peace paint a troubling picture of care in the skilled nursing and rehab units, with repeated reports of unanswered call lights, falls, and understaffing. One reviewer praised the rehab program's physical therapy staff, but most feedback centers on serious lapses in monitoring and communication with families.
What reviewers praise
- Full continuum from independent living to skilled nursing
- Engaged, recovery-focused physical therapy staff noted
- Private rooms and bathrooms for residents
- On-site RN and medication management
- Restaurant-style dining and social activity spaces
What reviewers flag
- Multiple reports of unanswered call buttons or alerts
- Several accounts of falls linked to unsupervised residents
- Repeated complaints of chronic understaffing
- One report of missing personal belongings from a resident's room
- Family reports of poor communication about a resident's declining condition
AI-generated from reviews and community data.
Avera Prince of Peace Retirement Community is a senior living community in Sioux Falls, South Dakota offering Independent Living and Skilled Nursing / Long Term Care. Amenities include Restaurant style Dining Room, Gathering / Activity Spaces and Social Activities. Families rate it 2.6 out of 5 across 23 reviews.
About Avera Prince of Peace Retirement Community
Avera Prince of Peace Retirement Community is a non-profit, church-related residential community in Sioux Falls, South Dakota, offering both independent living and skilled nursing with long-term care services. Licensed for up to 126 residents, all of whom may be on Medicare or Medicaid, the community features private rooms and bathrooms, a restaurant-style dining room with dietary accommodations, 24-hour staffing with on-site nurses, medication management, housekeeping and laundry services, social activities, and security.
The community received a 3 of 5 overall star rating from the Centers for Medicare and Medicaid Services. Reviews are mixed, particularly concerning responsiveness to resident needs and staff attentiveness in the long-term care unit, with some families reporting extended waits for assistance and unresponded call buttons. One reviewer found the rehab facility and its physical therapy staff engaged and supportive. Communication challenges appear in some accounts, with one reviewer reporting a frustrating call to the facility.
Types of Care at Avera Prince of Peace Retirement Community
Independent LivingSkilled Nursing / Long Term Care
Amenities
Room Amenities
- Cable or Satellite TV
- Emergency Call System
- Private Bathroom
- Private Rooms
- Wheelchair Accessible
Meals & Dining
- Dietary Accommodations (Gluten-Free, Low / No Sodium, No Sugar, Vegan)
- Restaurant style Dining Room
Community Amenities
- 24-Hour Staff
- Gathering / Activity Spaces
- Housekeeping
- Laundry Service
- Medication Management
- On-Site Nurse (RN)
- Security
Activities
- Social Activities
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Help Me ChooseReviews of Avera Prince of Peace Retirement Community
2.6overall · 23 ratings combined
2.6★ on Google (23)
Chris Swanson
Apr 2023
This is for the Rehab facility. I found Avera POP to truly be the best caregiver in the area. As with all centers, there will be an occasional employee who cares little for their job, but it was very minimal here. Moreover, the PT staff was quite engaged in seeking recovery and there are attempts made to give people interaction. The social worker was significantly below expectation in setting up a forward plan, using facilities and bringing forth options and thus I'm taking away one star, but the overall facility is quality.
Shannon Hill
Dec 2021
My Dad was in the rehab unit (after knee replacement surgery) at Prince of Peace, from 11/04/2021-11/11/2021, when he passed away. 1. On one occasion my Dad called my Mom to ask her to call the nurses station as he believed his call button was not working. He had pushed it 25 minutes before and no one was answering. He was needing to use the restroom. My Mom called the nurses station and someone told her that they were delivering meals and someone would check on him shortly? Later when she got to the facility, she had them check his call button to make sure it was working, and it was. 2. On a separate occasion my Mom arrived at my Dad's room to find him asleep on the toilet. Unassisted. No one knew why he was left alone? 3. My Dad had below the knee compression socks, but was prescribed above the knee compression socks due to severe swelling on his knee. He was there for 1 week and never recieved the above the knee socks. My Mom had to tell them daily to put on his compression socks he had, as per doctor's orders, to keep the swelling down and prevent blood clots. I would NOT recommend this facility for rehab. My Dad was in amazing health and the knee surgery was so he could continue to live his life doing the things he loved, fishing, gardening, hunting and spending time with his family. His mind was very sharp! He was on minimal medications. He made it through the surgery, but not the rehab? I believe he passed away from a blood clot.
Julaline Davis
Aug 2019
My mother was a resident of long term care for over 3 years. As she aged and her health became worsemember , along with going blind, she was ignored by the staff quite often. Items of clothing, special candy, jewelry, knick knacks were removed from her room. When my sister found the nurse in the hallway, she asked if she could visit about mom. The nurse said she was busy with another patient and would come later. After waiting 2.5 HOURS, the nurse never came to my mother's room. I was told by a staff at POP that a new regulation was to not answer mom's light or go in her from from 6-7 p.m. because they were "understaffed" and it took two staff members to use the mechanical life to put mom in bed. This was filed as a complaint with the State of South Dakota. As mom was moving very close to death, we removed her from the nursing home because she was crying from pain. Although my mom contributed a significant amount when the POP hospice opened, she never got to use the facility. We moved her out to a Sanford hospice houses, where she was given immediate pain relief and loving care and she died peacefully in her sleep. The staff at POP only said they did not realize how close mom was to death. That alone is scary. If you love a friend or family member, do NOT leave them here. Everyday for 2 weeks when I was there in June, I heard "short staffed" every time I had a request. One of the nurses helping mom did not even realize she was blind and just placed her pills at the dinner table and told her to take them. I explained she was blind and the nurse in charged was very surprised! How can that occur that the nurse in charge of my mom didn't even know she was blind. I could give you many more horror stories, but will run out of space.
Jeni Baretta
Jun 2019
If I could rate below a one, I would. My mother was staying in POP ,4/27 to 5/27. My mother had suffered a fall,as a result of a stroke. During her stay, she had fell...in the bathroom. NO ONE responded to her alert. She was discovered by my Father, who had come to visit. She had been laying in the bathroom for 30 +minutes or more. AFTER my Father discovered her per his morning visit. Returned her to her bed, showered himself, still had to look for a nurse. The nurse came into the room, after pulling herself off of her phone, to berate my Mother in front of my Father. After discussing with the Administrator Justin, she was eventually turned down for continues care. "Too much of a risk". This women was sent home, and fell a few weeks later.. and was again denied treatment. Rest assured we are taking this to a State level. Beware, of your loved ones in this facility.
Government Inspection History
5 inspection visits in the last three years, 19 citations on file. Inspections are conducted by state agencies on behalf of the U.S. Centers for Medicare & Medicaid Services (CMS).
Nov 6, 2025Health Complaint2 citations
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2026
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Jan 22, 2026
Aug 21, 2025Fire Safety StandardHealth Standard10 citations
Honor the resident's right to organize and participate in resident/family groups in the facility.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2025
Keep residents' personal and medical records private and confidential.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2025
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2025
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2025
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2025
Provide and implement an infection prevention and control program.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Oct 4, 2025
Ensure each resident receives an accurate assessment.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2025
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2025
Ensure medication error rates are not 5 percent or greater.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Oct 4, 2025
Meet requirements for sections of health care facilities separated by fire resistive construction.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Sep 19, 2025
Jul 3, 2025Health Complaint2 citations
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Severity G of L: actual harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025
Respond appropriately to all alleged violations.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedFound during a complaint inspectionCorrected Aug 5, 2025
Mar 14, 2024Fire Safety StandardHealth Standard3 citations
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected Apr 28, 2024
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Mar 21, 2024
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2024
Mar 30, 2023Fire Safety StandardHealth Standard2 citations
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Severity E of L: no actual harm, potential for more than minimal harm, patternCorrected May 14, 2023
Provide and implement an infection prevention and control program.
Severity D of L: no actual harm, potential for more than minimal harm, isolatedCorrected Apr 28, 2023
Source: CMS Care Compare, public federal data covering certified nursing facilities, refreshed monthly. Citations range from A (least serious) to L (most serious) on the federal scope and severity scale. Most citations are corrected quickly; review the details and ask the community about anything that concerns you.
Frequently Asked Questions
What types of care does Avera Prince of Peace Retirement Community offer?
Avera Prince of Peace Retirement Community offers Independent Living and Skilled Nursing / Long Term Care.
Where is Avera Prince of Peace Retirement Community located?
Avera Prince of Peace Retirement Community is located at 4513 South Prince Of Peace Place in Sioux Falls, South Dakota.
What do families say about Avera Prince of Peace Retirement Community?
Avera Prince of Peace Retirement Community carries a 2.6 out of 5 rating from 23 Google reviews. Reviews of Avera Prince of Peace paint a troubling picture of care in the skilled nursing and rehab units, with repeated reports of unanswered call lights, falls, and understaffing. One reviewer praised the rehab program's physical therapy staff, but most feedback centers on serious lapses in monitoring and communication with families. Reviews on MyLivingChoice come from families who confirmed a connection to the community and appear with the reviewer's first name and last initial.
How did Avera Prince of Peace Retirement Community do on recent health and safety inspections?
Avera Prince of Peace Retirement Community had 5 government inspection visits in the last three years, with 19 citations on file according to CMS Care Compare data. The full history, including what each citation was for and whether it was corrected, is in the inspection section on this page.
How can families visit Avera Prince of Peace Retirement Community?
Submit the Request Information form on this page, or contact Avera Prince of Peace Retirement Community directly, to arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
Work at Avera Prince of Peace Retirement Community? Claim this listing to update photos, pricing, and details. It's free.
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