Kim Mentzer
Jun 2026
I’m so grateful for the help and support I’ve received from Aveanna since my surgeries. My OT, Renee, has really helped me figure out how to function at home while I’m healing. She’s truly been a joy to work with.
Quick Facts
- Medicare quality
- 5.0 of 5 stars
- Medicare certified
- Since 2014
- Service scope
- Includes home health, hospice, and private duty nursing
Home Health Compare
What Families Think
Reviews of this home health and hospice provider are mixed, with several families praising specific nurses and therapists for compassionate, effective care, while others report frustrating experiences with communication and staff professionalism.
The Good
- Nurses and therapists described as caring and attentive
- Physical therapists praised for helpful, practical guidance
- Occupational therapists helped patients regain home function
The Bad
- One report of a missed intake appointment with no notice
- One report of rude, unidentified staff at a home visit
- One report of unhelpful, dismissive office staff on the phone
AI-generated from reviews and community data.
Aveanna Home Health is a home health agency serving West Des Moines, Iowa offering Home Health. Families rate it 3.4 out of 5 across 5 reviews.
About Aveanna Home Health
Aveanna Home Health provides home health and hospice services to residents in West Des Moines, Iowa. The company delivers nursing, occupational therapy, and physical therapy in patients' homes during recovery and end-of-life care.
Family experiences with Aveanna reflect sharply divided views. Some families praise individual therapists and nurses, specifically naming staff members like Maria, Renee, and Andrea, for being attentive, skilled, and genuinely caring in their work. One family wrote that their therapist "has really helped me figure out how to function at home while I'm healing." Others, however, report serious frustrations with scheduling communication, professionalism, and staff conduct during in-home visits, including instances of rude interactions and unresponsiveness from both field staff and the Des Moines office.
The service carries a 3.4 out of 5 Google rating based on five family reviews. The wide variation in ratings, three one-star and three five-star reviews with no middle ground, suggests that patient outcomes may depend heavily on which staff members are assigned to their care.
Types of Care at Aveanna Home Health
Home Health
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Help Me ChooseReviews of Aveanna Home Health
3.4overall · 5 ratings combined
3.4★ on Google (5)
Molliec Carstens
Jul 2025
Communication is key. My initial appointment with your office was scheduled as an intake, and I find it incredibly disappointing that no one contacted me to let me know it wouldn’t be happening. I waited, only to have to call your office 20 minutes after my scheduled time just to find out what was going on. As someone who doesn’t have time in the day to waste, I ended up losing an entire morning for something that never even took place. This is unacceptable and needs to be addressed to avoid it happening to others in the future.
Russell Thomas
Dec 2023
Shady company very rude staff came to my home. The lady would not identify herself or provide me with any copy of orders. When I finally got info I called office in des Moines and they were just as rude and hung up on me. Don't use this unfriendly company.
Dixie Hutzel
Jul 2023
My husband Larry Hutzel has been getting home care from this company and they have a nurse Maria she is great, and today a physical therapist came and he was great, gave my husband things to do, which have already made an improvement. So very helpful and caring. Andrea was here this morning and she was also very helpful what a great O T
shantel Lewis
Mar 2023
I got the best service from Aveanna Home Health! The physical therapist were very caring and helpful. They also were great listeners. These professionals listened and understood my needs. Thank you!!
Medicare Quality of Care
Aveanna Home Health is a Medicare-certified home health agency (certified since 2014). The figures below come from Medicare's Home Health Compare program and are updated quarterly. Percentages are shares of patients; higher is better unless noted.
Quality of patient care
5.0 / 5
Medicare star rating
Services offered
- Skilled nursing
- Physical therapy
- Occupational therapy
- Speech therapy
- Home health aide
What patients say
4.0 / 5 patient survey rating
- Would definitely recommend the agency76%US 79%
- Rated their overall care 9 or 10 out of 1081%US 85%
- Care was given in a professional way88%US 89%
- The team communicated well85%US 86%
- The team discussed medicines, pain and home safety85%US 82%
102 completed patient surveys, 21% response rate.
Hospital outcomes
- Discharged to the community88%US 80%Better than
- Readmitted to hospital after discharge (30 days) (lower is better)4%US 4%Same as
- Preventable hospital visits during care (lower is better)11%US 11%Same as
How patients did
- Care started within 2 days of referral100%US 94%
- Patients got better at walking or moving around100%US 83%
- Patients got better at getting in and out of bed99%US 83%
- Patients got better at bathing100%US 86%
- Patients' breathing improved97%US 85%
- Patients got better at taking medications correctly100%US 81%
- Patients who had a fall with major injury (lower is better)1%US 1%
- Patients with new or worsened pressure ulcers (lower is better)0%US 0%
- Discharge function score met or exceeded expectations83%US 61%
Service area
Aveanna Home Health reports serving 44 ZIP codes, including Des Moines, Ankeny, Urbandale, West Des Moines, Adel, Altoona, Ames, Bondurant, Carlisle, Clive and more. Search by your ZIP code to confirm coverage; agencies that cover it are marked “Serves your ZIP”.
Source: Centers for Medicare & Medicaid Services, Home Health Care Compare and the HHCAHPS patient survey. CCN 167426. National figures are the average across all certified agencies.
Frequently Asked Questions
What types of care does Aveanna Home Health offer?
Aveanna Home Health offers Home Health.
Where is Aveanna Home Health located?
Aveanna Home Health is located at 2900 Westown Pkwy #200 in West Des Moines, Iowa.
What do families say about Aveanna Home Health?
Reviews of this home health and hospice provider are mixed, with several families praising specific nurses and therapists for compassionate, effective care, while others report frustrating experiences with communication and staff professionalism.
Does Medicare cover care from Aveanna Home Health?
Yes. Aveanna Home Health is a Medicare-certified home health agency, so Medicare Part A or Part B pays in full for skilled nursing, therapy and home health aide visits when a doctor orders them and the patient is homebound. There is no copay for covered home health visits. Medicare rates the agency's quality of patient care 5.0 out of 5 stars.
Do I need a referral to use Aveanna Home Health?
For Medicare to pay, yes: a doctor, nurse practitioner or physician assistant must certify that care is needed and sign a plan of care. Families can call the agency first, and the agency will usually contact the doctor to arrange the order. Ongoing help with bathing, meals and companionship is a different service, non-medical home care, which needs no referral.
How can families visit Aveanna Home Health?
Submit the Request Information form on this page to connect with Aveanna Home Health and arrange a tour. Sharing your timeline and care needs up front helps the community prepare for your visit.
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